| Drystar 5500, Drystar 5503 | Contents Contents Legal Notice ................5 About the safety notices in this document ......6 Scope ..................7 Advanced Operation (key-operator mode) ......8 The menu structure ........... 9 Accessing the Key-operator menus ......10 Data entry ..............11...
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Drystar 5500, Drystar 5503 | Contents | iii Controlling the printer via a remote PC (with browser) ..83 Features ..............84 Setup ...............85 Configuration with crossed network cable ... 86 Configuration with straight network cable ... 87 Setting up the connection ........
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| Drystar 5500, Drystar 5503 | Contents Warning messages ..........143 Key-operator username and password ........144 Film density response data ..........145 DRYSTAR DT 2 B ............146 DRYSTAR DT 2 C ............146 DRYSTAR DT 2 Mammo (optional) ......147...
Agfa and the Agfa rhombus are trademarks of Agfa-Gevaert N.V., Belgium or its affiliates. Drystar is a trademark of Agfa NV, Belgium or one of its affiliates. All other trademarks are held by their respective owners and are used in an editorial fashion with no intention of infringement.
6 | Drystar 5500, Drystar 5503 | About the safety notices in this document About the safety notices in this document The following samples show how warnings, cautions, instructions and notes appear in this document. The text explains their intended use.
5500 and the Drystar 5503 printers. The only difference between both printers is the number of input trays: • The Drystar 5500 is fitted with two input trays, named Upper input tray and Lower input tray. • The Drystar 5503 is fitted with three input trays, named Upper input tray, Middle input tray and Lower input tray.
8 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Advanced Operation (key-operator mode) The printer features the following functions on the main menu level of the Key-operator mode: Menu item Function Stop printing To halt the printing procedure Show settings To consult the current settings of the printer.
10 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Accessing the Key-operator menus • The Key-operator mode functions (i.e. the main menu level) can be accessed by pressing the Key-operator key on the front panel. After pressing the Key-operator key the Main menu is displayed.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 11 Data entry When entering numerical or alphanumerical data, always adhere to the following principles: • Only (alpha)numerical data can be entered. • During the data entry, the field is displayed in reverse mode.
12 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Stopping the printing process To stop the printing process on an adequate way, it is recommended to use the Stop printing menu. 1. Press the Key-operator key to enter the Key-operator mode.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 13 Viewing printer information A number of data and parameter settings of the printer can be viewed by using the ‘Show settings’ function: Topics: • Accessing the Show settings menu •...
14 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Accessing the Show settings menu 1. Press the Key-operator key to enter the Key-operator mode. 2. On the Key-operator main menu, press the Down key once, followed by the Confirm key to select ‘Show settings’.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 15 Viewing general information 1. On the Show settings menu, press the Confirm key to select ‘General’. The ‘General’ info screen is displayed: 2. Use the Up and Down keys to scroll through the following items: •...
16 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Viewing input tray information 1. On the Show settings menu, press the Down key once, followed by the Confirm key to select ‘Input tray’. The ‘Input tray’ screen is displayed: 2.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 17 Viewing network (DICOM) information 1. On the Show settings menu, press the Down key twice, followed by the Confirm key to select ‘Network (DICOM)’. The ‘Network (DICOM)’ screen is displayed: The following network (DICOM) parameters are displayed: •...
18 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Viewing the sorter configuration 1. On the Show settings menu, press the Down key three times, followed by the Confirm key to select ‘Sorter Configuration’. The ‘Sorter Configuration’ screen is displayed: This screen gives an overview of: •...
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 19 Viewing general Image quality information 1. On the Show settings menu, press the Down key four times, followed by the Confirm key to select ‘Image quality’. The following screen will appear: 2.
20 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Viewing Image quality information for a modality 1. On the Show settings menu, press the Down key four times, followed by the Confirm key to select ‘Image quality’. The following screen will appear: 2.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 21 Viewing the logical printers configuration 1. On the Show settings menu, press the Down key five times, followed by the Confirm key to select ‘Logical printers’. The ‘Logical printers’ screen is displayed.
22 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Changing the configuration settings Note: Each time the settings have been changed, the new configuration is automatically stored on the hard disk of the printer. You will be asked to create a back-up floppy with the new settings.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 23 Accessing the Change settings menu Note: If the printer has not yet been installed, the ‘printer installation wizard’ should be executed first. In this case, the following screen is displayed: 1.
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24 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) If you want to save the configuration on the back-up floppy, select ‘yes’ and press the Confirm key. The printer will now enter the ‘Saving the current configuration’. If you only want to save the configuration on the printer hard disk, select ‘no’...
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 25 Changing the General settings Topics: • Changing the date and time • Changing the language • Changing the sorter configuration • Changing the assignment modality - output tray •...
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26 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 2. On the ‘General’ screen, press the Down key once, followed by the Confirm key to select ‘Language’. The ‘Language’ screen is displayed with the available languages. For example: The current language is marked with an asterisk (*).
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 27 Note: An asterix left from an output tray indicates that the respective output tray is installed. 3. Use the Up and Down keys to select the output tray you wish to configure and press the Left/Right arrow keys to install/uninstall the output tray.
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28 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 4. Use the Up/Down arrow keys to select the output trays for the particular modality and press the Left/Right arrow keys to install button to uninstall/ install the output tray.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 29 Changing the input tray settings (upper / lower) Changing the film view Note: In the procedure, we will assume that the film view for the upper input tray is to be changed. The procedure for the lower input tray is identical.
30 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Changing Network (DICOM) configuration Topics: • Changing the Printer AE-title (Called AE-title) • Changing the Hostname • Changing the Domain name • Changing the Printer IP-address • Changing the Netmask •...
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 31 Data entry on page 11 Changing the Hostname 1. On the ‘Change setting’ screen, press the Down key three times, followed by the Confirm key to select ‘Network Dicom’.
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32 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 2. On the ‘Network-Dicom’ screen, press the Down key twice, followed by the Confirm key to select ‘Domain name’. The ‘Domain name’ screen is displayed: If the domain name has already been assigned, it will be shown on the display.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 33 Note: When no DHCP server is available and when the IP address of the printer has never been set, the printer IP address will be set to the address 169.254.10.10.
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34 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) The ‘Netmask’ screen is displayed: If the Netmask has already been assigned, it will be shown on the display. Note: When no DHCP server is available and when the subnet mask of the printer has never been set, the subnet mask will be set to the APIPA address 255.255.0.0.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 35 If the Router IP-address has already been assigned, it will be shown on the display. 3. Enter the Router IP-address by means of the arrow keys. Note: Note that blank spaces will not be filled in.
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36 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 4. Press the Confirm key to remove the modality name from the list, or the Escape key to quit the procedure without any changes. Related Links Accessing the Change settings menu...
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 37 7. Press the Up/Down arrow keys to select the appropriate modality brand name. In case you have selected ‘Other’, the Modality AE-title will be linked with the default settings. Skip the next two steps.
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38 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Note: Activated output trays are marked with an *. 12. Press the Confirm key to store the data, or the Escape key to quit the procedure without any changes.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 39 16. If you do not wish to add another modality, select No and press the Confirm key, or press the Escape key. The printer will return to the Network-Dicom menu.
40 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Changing the image quality settings Topics: • Changing general image quality settings - Film calibration • Changing general image quality settings - Default densitometer • Changing Image quality setting for a modality - Selecting a lookup table •...
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 41 Enter the calibration frequency by means of the Up/Down arrow keys. Note: 1 pack = 100 sheets E.g., if the frequency is set to 5, this means that a film calibration is executed automatically every 5 packs or every 500 sheets.
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42 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) The current default densitometer is marked with an *. 4. Press the Up/Down arrow keys to select the default densitometer. 5. Press the Confirm key to store the data, or the Escape key to quit the procedure without any changes.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 43 4. The ‘Image quality’ screen for the selected modality is displayed: 5. Press the Confirm key to select ‘Look-up table’. The ‘Look-up table’ screen for the selected modality is displayed: 6.
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44 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Accessing the Change settings menu on page 23 Removing a modality on page 35 Changing Image quality setting for a modality - Changing the Interpolation 1. On the ‘Change setting’ screen, press the Down key four times, followed by the Confirm key to select ‘Image quality’.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 45 The current interpolation setting for the selected modality is marked with an *. 6. Press the Up/Down arrow keys to select the desired Interpolation setting for this modality. • If you select “Cubic Hi-Res” the following screen will appear, allowing you to adjust the smoothing factor: •...
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46 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 3. Do one of the following: • If you want to attribute the default profile, select ‘Profile default’ and press the Confirm key. You will return to the first screen.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 47 Printing images Topics: • Accessing the Print images menu • Printing test images from the hard disk 2900J EN 20180320 1448...
48 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Accessing the Print images menu 1. Press the Key-operator key to enter the Key-operator mode. 2. On the Key-operator main menu, press the Down key three times followed by the Confirm key to select ‘Print image’.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 49 Printing test images from the hard disk Test images are useful for checking the print quality. The printer offers a number of built-in test images stored on the hard disk.
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50 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Accessing the Print images menu on page 48 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 51 Saving the configuration settings Each time the settings have been changed and confirmed, an automatic backup of the new configuration is made on the hard disk. You will also be asked to create a back-up floppy.
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52 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) For the back-up, an empty floppy disk is required (formatted, IBM- compatible, 2HD). 4. Press the Confirm key to continue. A second ‘Save configuration’ screen is displayed. The printer saves the configuration on the floppy disk.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 53 Restoring the configuration settings When necessary, you can restore the configuration settings of the printer from a previously made back-up copy. Note: Newer versions of the printer have a Compact flash card (CF-card) reader instead of a floppy disk drive.
54 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Accessing the restore configuration menu 1. Press the Key-operator key to enter the Key-operator mode. 2. On the Key-operator main menu, press the Down key five times, followed by the Confirm key to select ‘Restore configuration’.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 55 Restoring printer settings from the back-up floppy disk 1. Press the Confirm key in the ‘Restore configuration’ screen to select ‘From floppy (recommend)’. The following screen is displayed: 2. Insert the floppy disk which contains a back-up of the printer settings.
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56 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 4. Remove the floppy disk. 5. Press the Confirm key to continue. The following screen is displayed. Press the Confirm key to reset the printer. After the reset, the new settings will be active.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 57 Restoring printer settings from the hard disk Press the Up/Down arrow keys in the ‘Restore configuration’ screen to select the required printer settings from the hard disk, followed by the Confirm key.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 59 Accessing the calibration menu 1. Press the Key-operator key to enter the Key-operator mode. 2. Press the Down key six times, followed by the Confirm key to select ‘Calibration’.
60 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Film calibration The film calibration combines Dmax and sensitometry calibration, and is activated as one single procedure. Separate Dmax and sensitometry calibration steps are not required. To start the film calibration: 1.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 61 • Calibration successful, but Dmax differs more than 2% from the target value. The obtained Dmax (x.xx) after calibration is displayed: • Calibration procedure succesful, but limited by film-Dmax. The obtained Dmax does not meet the required system Dmax and is limited by the film sensitometry.
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62 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) WARNING: The calibration film must be free of dust particles or any other artifacts. If this is not the case, clean the print head and restart the calibration procedure.
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 63 Print head profile calibration WARNING: Print head profile calibration must be done whenever the profile of the print head needs to be improved (manual print head profile calibration). Note: In the procedure, we will assume a print head profile calibration on the upper input tray.
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64 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Press the Confirm key to retry the calibration, or the Escape key to quit. 5. In case the film calibration has completed successfully, the following message appears: • The percentage for the ‘Registration compensation’ reflects the degree...
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 65 WARNING: If the printed test film does not look similar to the image above, repeat the print head profile calibration until the result is satisfactory. 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 67 Upgrading the software It is possible to install new software or new software components from a floppy disk onto the hard disk. Note: Newer versions of the printer have a Compact flash card (CF-card) reader instead of a floppy disk drive.
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68 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Note: If you do not wish to update your back-up copy, press the Escape key and go to step 10. 4. Press the Confirm key to confirm the back-up.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 69 8. Remove the floppy disk and press the Confirm key. The following screen is displayed: 9. Press the Confirm key. The back-up is finished and the system will now proceed with the actual upgrade.
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70 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Figure 2: Print head data Note: In case a wrong disk has been inserted, the following message is displayed: Note: In case no floppy has been inserted, the following message is displayed: 13.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 71 The printer will copy the new software data onto the hard disk. 16. Repeat steps 14 and 15 until all floppy disks have been copied onto the hard disk.
72 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) Using the installation wizard Note: In case the display software has been updated (e.g. when installing language files), the ‘Updating display software’ screen is displayed during the downloading of the display software: When you install the printer, the installation wizard will guide you through the complete installation procedure.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 73 Note: The number of displayed languages depends on the installed dataset. Contact your local service organization for the latest language availability status. 4. Press the Up/Down arrow keys to select the desired language, followed by the Confirm key.
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74 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 1. Press the Confirm key to continue. An instruction screen will show the information you need to complete this part of the installation: 2. Press the Confirm key to continue.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 75 4. Press the Confirm key to continue, or the Escape key to return to the previous step. The ‘Enter Netmask’ screen is displayed: If the net mask has already been assigned, it will be shown on the display.
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76 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) If the Router IP-address has already been assigned, it will be shown on the display. 7. Press the Up/Down arrow keys to increment/decrement the numbers. Press the Left/Right arrow keys to move through the fields.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 77 11. Enter the Hostname by means of the arrow keys. Note: Make sure not to enter more than 16 characters. Note: Note that blank spaces will not be filled in.
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78 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 17. Press the Confirm key to continue. Related Links Data entry on page 11 Entering modality-specific settings An instruction screen shows the information you need to complete this part of the installation: 1.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 79 6. Press the Up/Down arrow keys to select the appropriate modality type. 7. Press the Confirm key to continue, or the Escape key to return to the previous step.
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80 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) In case the current film type in the trays does not cover the selected film type of the selection a message is displayed: 11. Press the Up/Down arrow keys to select the appropriate film type.
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Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) | 81 15. Press the Confirm key to continue. Related Links Data entry on page 11 Saving the configuration A screen will ask you to insert the back-up floppy: 1. Insert the floppy disk.
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82 | Drystar 5500, Drystar 5503 | Advanced Operation (key-operator mode) 3. Remove the floppy disk and press the Confirm key. The following screen is displayed: 4. Press the Confirm key. The installation is now finished. The following screen is displayed: 5.
Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 83 Controlling the printer via a remote PC (with browser) Topics: • Features • Setup • Setting up the connection • Starting the remote session...
84 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) Features • All functions that can be accessed via the local keypad and display can also be accessed via a remote PC via the network.
Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 85 Setup The printer and the remote PC can be set up in two ways: • using a crossed network cable, or • using a straight network cable.
86 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) Configuration with crossed network cable In this configuration, a crossed network UTP cable is used to connect the PC directly to the printer. 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 87 Configuration with straight network cable In this configuration, the PC is connected to the network with a straight network cable. 2900J EN 20180320 1448...
88 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) Setting up the connection Topics: • Setting up a direct link • Setting up a link through a network 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 89 Setting up a direct link To set up a direct link, you have to follow two procedures: • Attribute a fixed IP address to the PC, •...
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90 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) 3. Select Internet Protocol Version 4 (TCP/IPv4) from the list, then click the Properties button. 4. Specify IP address and subnet mask and click OK.
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Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 91 Note: In case of APIPA assigned addresses, set the printer IP address to 169.254.10.10 and the printer subnet mask to 255.255.0.0. Switching off the proxy settings of the browser 1.
92 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) The Local Area Network (LAN) Settings window will appear. 4. Switch off all proxy settings of the browser and click OK. The PC is ready to make a connection.
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Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 93 Related Links Attributing a fixed IP address to the PC on page 89 Starting the remote session on page 94 2900J EN 20180320 1448...
94 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) Starting the remote session Topics: • Starting the remote session • Entering the operator level • Entering the Key-operator level 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 95 Starting the remote session Note: When starting the remote session, make sure the printer is in ‘Ready’ mode. To start the remote session, enter the IP address of the printer in the Address bar of the browser.
96 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) Entering the operator level To enter the operator level, enter the following user name and password: • User name: Operator • Password: Operator This level enables the operator to follow print jobs and perform common tasks.
Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) | 97 Entering the Key-operator level To enter the Key-operator level, enter the user name and password. You now have access to the functions in the Key-operator mode.
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98 | Drystar 5500, Drystar 5503 | Controlling the printer via a remote PC (with browser) Key-operator username and password on page 144 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | System Description | 99 System Description Topics: • Main components • Functional description • Network configuration • Transport after installation 2900J EN 20180320 1448...
100 | Drystar 5500, Drystar 5503 | System Description Main components Output tray User interface Upper input tray Lower input tray Front door Top door Drum compartment door Wheels with brakes Network connector PC connector Power connector Floppy disk drive...
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Drystar 5500, Drystar 5503 | System Description | 101 Note: Newer versions of the printer have a Compact flash card (CF-card) reader instead of a floppy disk drive. This manual describes how to use a floppy disk. The usage of a CF-card is analogous.
102 | Drystar 5500, Drystar 5503 | System Description Functional description The printer consists of two functional blocks: a controller and a print engine. The controller • captures the incoming digital data via the network and stores the data on a hard disk, •...
Drystar 5500, Drystar 5503 | System Description | 103 Network configuration In this network configuration the printer is of course fully compatible with imaging system components, including CR digitizers, CR workstations, image buffer components and PACS systems. Acquisition Workstation Printer...
104 | Drystar 5500, Drystar 5503 | System Description Transport after installation The printer is equipped with wheels so that moving the printer over a short distance - if required - can be done in a convenient way. WARNING: Always keep in mind the following safety guidelines: •...
Drystar 5500, Drystar 5503 | Problem solving | 105 Problem solving Topics: • Checking the status indicator LED • The printer does not print • Clearing of film jams • Film identification problems • Start-up errors • Maintaining image quality and resolving Image quality problems •...
106 | Drystar 5500, Drystar 5503 | Problem solving Checking the status indicator LED The LED on the front panel indicates the printer operating status. Use the following table to determine the status of your printer. Color Light Status Receive...
Drystar 5500, Drystar 5503 | Problem solving | 107 The printer does not print Proceed as follows when the printer does not print: Topics: • Checking error messages • Checking the connections • Checking the print queue • Checking floppy disk error messages...
108 | Drystar 5500, Drystar 5503 | Problem solving Checking error messages 1. Check the display messages If the printer is not printing your job, you should check the front panel display to see if the printer is indicating an error status.
Drystar 5500, Drystar 5503 | Problem solving | 109 Checking the connections If no error messages are displayed and you are unable to get the printer to respond, the problem may be caused by a fault in the connections. In this case, check that all connectors and cables are firmly attached to the printer.
110 | Drystar 5500, Drystar 5503 | Problem solving Checking the print queue If no error message is displayed, you should check the print queue: For each line of the queue, the status can be: • printing, • calculating, • waiting, •...
Drystar 5500, Drystar 5503 | Problem solving | 111 Checking floppy disk error messages If the printer is not printing your job, you should check the front panel display to see if the printer is indicating an error status. A floppy disk error can occur when the inserted floppy disk is full, write protected or when no floppy disk is inserted.
112 | Drystar 5500, Drystar 5503 | Problem solving Clearing of film jams A film jam can be situated either: • In the input tray section. • In the alignment section. • In the drum and print head section. • In the sorter/exit section.
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Drystar 5500, Drystar 5503 | Problem solving | 113 • Film transport jams in the front section • Film transport jams in the print section • Film transport jams in output section • Unauthorized opening of the printer 2900J EN 20180320 1448...
114 | Drystar 5500, Drystar 5503 | Problem solving Film input tray feed jams The following screen indicates that a jam occurred in the feed section of the input tray(s): A message will inform you if either the upper or lower input tray is jammed.
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Drystar 5500, Drystar 5503 | Problem solving | 115 5. Check the film feed section of the input tray. If a film is jammed, gently remove the sheet. Reposition the film stack in the input tray, making sure that all the sheets are kept correctly in place.
116 | Drystar 5500, Drystar 5503 | Problem solving Film transport jams in the front section The following screen indicates that a jam occurred in the front section of the film transport system. To remove a jammed film in the front section of the transport system: 1.
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Drystar 5500, Drystar 5503 | Problem solving | 117 WARNING: NEVER reuse a film that you got back from a jamming situation, it may damage the print unit. 4. Close the front door and continue. 2900J EN 20180320 1448...
118 | Drystar 5500, Drystar 5503 | Problem solving Film transport jams in the print section The following screen indicates that a jam occurred in the print section of the film transport system. To remove a jammed film in the print section of the transport system: 1.
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Drystar 5500, Drystar 5503 | Problem solving | 119 3. carefully remove the film and proceed with step 8. 4. Locate the film through the holes of the vertical lift and move it to the right. 5. Open the front door and check the area behind the vertical lift.
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120 | Drystar 5500, Drystar 5503 | Problem solving WARNING: NEVER reuse a film that you got back from a jamming situation, it may damage the print unit. 7. Close the front door. 8. Close the drum compartment door and continue.
Drystar 5500, Drystar 5503 | Problem solving | 121 Film transport jams in output section The following screen indicates that a jam occurred in the output section of the film transport system. To remove a jammed film in the output section of the transport system: 1.
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122 | Drystar 5500, Drystar 5503 | Problem solving 5. Remove the film. 6. Close the guide plate. Go to step 11. 7. Locate the film. First try to use the transport buttons to help clearing the jammed film. 8. Open this sorter unit as follows:...
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Drystar 5500, Drystar 5503 | Problem solving | 123 9. Remove the jammed film. 10. Close the section. 11. If the film jam has been cleared, close the printer. You can resume work. 2900J EN 20180320 1448...
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124 | Drystar 5500, Drystar 5503 | Problem solving Note: If the jam is not cleared at this moment, call you local service organization. WARNING: Never reuse a jammed film. This may cause damage to the thermal head and/or dust problems.
Drystar 5500, Drystar 5503 | Problem solving | 125 Unauthorized opening of the printer A jam can be caused by opening the printer doors while a film is actually being printed. The following screen indicates that a jam has occurred.
126 | Drystar 5500, Drystar 5503 | Problem solving Film identification problems When you load a new film pack, the new Film Identification tag is read and the tray film format and type are set based upon the info in the Film Identification tag (RF-tag).
Drystar 5500, Drystar 5503 | Problem solving | 127 No identification code detected This error message appears when the Film Identification tag is not readable. There are two possible solutions for this problem: Topics: • Reload the current film pack or load another film pack •...
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128 | Drystar 5500, Drystar 5503 | Problem solving 2. To continue with the current (not identified) film pack, press the Confirm button. The following message is displayed: Note: If you wish, you can try again to re-insert the current or an other film pack.
Drystar 5500, Drystar 5503 | Problem solving | 129 Identification code error for upper/lower input tray This identification code error appears in the following cases: • you insert a new film pack with a encryption error in the Film Identification tag, •...
130 | Drystar 5500, Drystar 5503 | Problem solving Identical identification code detected in upper/lower input tray In case you have loaded a film pack with a non-unique Film Identification tag (meaning that the current tag has been used with a previous film pack), the...
Drystar 5500, Drystar 5503 | Problem solving | 131 Film overrun from current pack The following message is presented when more than 100 copies have been printed from the current film pack: Proceed as follows: 1. Press the Unlock button to initiate the loading sequence.
132 | Drystar 5500, Drystar 5503 | Problem solving Start-up errors Topics: • Error messages while the printer starts up • Key selftest failed • Key selftest failed due to no communication between Key and CPU • Software selftest failed...
Drystar 5500, Drystar 5503 | Problem solving | 133 Error messages while the printer starts up After starting up the printer, it performs a selftest. A progress indicator will show the proceeding of this self test. During the self test, a number of messages can appear, meaning that the selftest has failed.
134 | Drystar 5500, Drystar 5503 | Problem solving Key selftest failed due to no communication between Key and In case the Key selftest has failed due to no communication between Key and CPU, following message appears: 2900J EN 20180320 1448...
Drystar 5500, Drystar 5503 | Problem solving | 135 Software selftest failed In case the software selftest has failed, following message appears: 2900J EN 20180320 1448...
136 | Drystar 5500, Drystar 5503 | Problem solving Maintaining image quality and resolving Image quality problems In general, when you follow the procedure ‘Maintaining optimal Image Quality’ below, you should rarely encounter quality problems on printed films. However, should any problems occur, the paragraphs ‘White dots or lines appear in the transport direction’, ‘Low frequency banding’...
Drystar 5500, Drystar 5503 | Problem solving | 137 Maintaining optimal Image Quality Calibration is necessary to maintain optimal Image Quality. This is required in the following situations: • Before initial use of a film, • When a media with different batch number is loaded, •...
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138 | Drystar 5500, Drystar 5503 | Problem solving Understanding the calibration policy and the calibration initiation You should regularly perform a film calibration to assure that the image quality remains optimal. Film calibration can be initiated in 2 ways: •...
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Drystar 5500, Drystar 5503 | Problem solving | 139 Related Links Changing general image quality settings - Film calibration on page 40 2900J EN 20180320 1448...
140 | Drystar 5500, Drystar 5503 | Problem solving White dots or lines appear in the transport direction If fine white dots and one or more fine white lines appear in the transport direction (mostly due to dust infiltration), try the following remedies: 1.
Drystar 5500, Drystar 5503 | Problem solving | 141 Low frequency banding If you notice density non uniformity (low frequency banding) in the print head direction, perform print head profile calibration. Related Links Print head profile calibration on page 63...
142 | Drystar 5500, Drystar 5503 | Problem solving Scratches appear on film If you notice scratches on the film in the print head direction, this may be due to the fact that a film sheet has been placed upside-down in the input tray.
Drystar 5500, Drystar 5503 | Problem solving | 143 Warning messages Note: A warning message is different from an error message. A warning means that an event occurred which might result in a decreased image quality. Printing is still possible.
Drystar 5500, Drystar 5503 | Film density response data | 145 Film density response data Topics: • DRYSTAR DT 2 B • DRYSTAR DT 2 C • DRYSTAR DT 2 Mammo (optional) 2900J EN 20180320 1448...