Agent Status - Panasonic DBS 576 Technical Manual

Section 521

Agent Status

Operation
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
WAITING CALL
AGENT STATUS
AGENT STATUS INF
AGENT GROUP 1
LOGIN AGENT XX
AVAILABLE XX
BUSY(ACD CALL) XX
BUSY(NOT-ACD) XX
IDLE AGENT XX
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
or
AGENT STATUS INF
AGENT GROUP 1
ID EXT STATUS
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
XXXX XXXX XXXXX
30
1. From [SYSTEM INFO] screen, select the soft key 3 or 8 to select
[AGENT STATUS].
2. The following screen appears.
3. Press the NEXT key for additional information.
4. Press the NEXT key to scroll down, PREV key to scroll up.
5. Press the AUTO KEY to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
DBS 576 (USA) issued October 2000
Built-In ACD Supervisor Guide
576-3.6-521 (ACD 4.0)