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Panasonic DBS-576 Technical Manual

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Technical Manual
Section 200
General Description
USA
DBS 576 - Version 2.5
issued March 1999

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  • Page 1  ® Technical Manual Section 200 General Description DBS 576 - Version 2.5 issued March 1999...
  • Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication, nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
  • Page 3: Preface - Requirements

        This section provides information the telephone company may require before providing you with service. Additionally, important notices and warnings are listed for your knowledge and safety. The Federal Communications Commission (FCC) has established rules which permit the DBS 576 to be directly connected to the telephone network.
  • Page 4 Operator Consumers Act of 1990. • If you experience trouble with the DBS 576, please contact your Panasonic DBS authorized service provider for repair/ warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected.
  • Page 5 Authors and Publishers (ASCAP), or other similar organization, if radio or TV broadcasts are transmitted through the music-on-hold connection on this DBS 576 product. Panasonic Information & Communications Company/ Business Telephones Systems Division, hereby disclaims any liability arising out of failure to obtain such a license.
  • Page 6: Table Of Contents

    CHAPTER 1 - SYSTEM OVERVIEW ......11 Introducing the Next-Generation Phone System from Panasonic ......11 System Technology .
  • Page 7 Time Switch Card - TSW-288 (VB-444202)..........21 Time Switch Card - TSW-576 (VB-444302).
  • Page 8 CHAPTER 3 - SYSTEM FEATURES ......35 Overview................35 Popular System Features .
  • Page 9 Panavoice -- Panasonic’s Digital Voice Mail System........
  • Page 10 Battery Backup ..............70 Environmental Requirements.
  • Page 11: Chapter 1 - System Overview

    As a result, we’ve become a major world-class manufacturer of electronic telecommunications products. Panasonic is already one of the largest suppliers of business telephone systems in the U.S. With our popular line of Digital Business System (DBS) telephone switches for small- to medium-size businesses, we’ve developed a reputation for providing cost-effective digital technology, dependable...
  • Page 12  Universal ports . The DBS 576 offers flexible slot configuration. You can mount Trunk or Extension Cards in any of the 12 Free Slots in the cabinet. With this built-in flexibility, you can design the system the way you want it: efficiently, cost-effectively, whichever way makes the most sense.
  • Page 13 Panasonic offers two PC Console applications for the Attendant position. One is a low-end product (supports up to 96 extensions) and the other is high-end (up to 384 extensions). The PC Console controls the system’s calls from the computer, and the attendant can watch everything on the PC monitor.
  • Page 14    The system must be connected to an input power source of 117V AC (+/-10%), 60 Hz. Each cabinet’s power supply automatically generates 5V DC and 24V DC necessary to power the various printed circuit boards for station and peripheral equipment. Optional backup batteries are available, and are designed to safely fit into the cabinet.
  • Page 15      Panasonic provides extensive end-user documentation for the DBS 576 (all of which are available on our Web site for authorized dealers): Section 511: 2-Way Call Recording User Guide (VB-44199; set of 25 Guides) This is an end-user guide that contains step-by-step instructions such as accessing your mailbox, recording a message, etc.
  • Page 16: Chapter 2 - System Hardware

    “brains of the system” is called the Central Processor Card, or CPC. Each phone system requires a processor to operate. Panasonic offers a wide variety of interface circuits that allow the DBS 576 to attach to Central Office (CO) and/or common carrier equipment. This interface equipment is explained here in Chapter 2.
  • Page 17 System Connections (trunks, extensions, peripheral equipment) Chapter 2 - System Hardware...
  • Page 18: Cabinets

      Two types of cabinets are used in the DBS 576: the Base cabinet the Expansion cabinet Each cabinet provides 96 universal ports. Systems can be configured with one to six cabinets in a "building-block" fashion. The bottom cabinet in a column is the Base cabinet. The middle and top cabinets in a column must be Expansion cabinets.
  • Page 19 The Base Cabinet Each added Expansion cabinet expands the system capability by an additional 96 ports. One or two Expansion cabinets can be installed on top of a Base cabinet. Up to four Expansion cabinets can be installed in a fully equipped, 6-cabinet system. Multiple slot types are used in the Expansion cabinet.
  • Page 20       The CPC-96 supports a single cabinet (96 ports) and utilizes a 16-bit Central Processor Unit (CPU). Included are the time switch functions (4 highway X 4 highway), 4 DTMF receivers, 8 pairs of conference circuits (3 Member), service tones, DTMF generators, an input terminal for external Music-On-Hold source (RCA jack), connecting terminals for network synchronous package, I/F connector for an external PC card, and a built-in emergency modem (300 bps).
  • Page 21: Extension Cards

    The TSW-288 provides the time switch circuitry required for up to 288 ports. This card must be used with the CPC-288. This unit installs in the first option slot of the first Base cabinet. Only one card can be installed in a system. The TSW-288 provides the time switch (14 highway X 14 highway), service tones, DTMF generator, connecting terminals for network synchronizing unit interface, and eight 3-party conference circuits.
  • Page 22 This unit provides network synchronization and is required with digital circuits such as ISDN and T1. The SYNC card synchronizes the PCM clock with an outside resource. When digital circuits are used, one SYNC card is required and installs on the CPC-96, TSW-288, or TSW-576 card.  !"  The Loop Start Card supports up to 8 loop start CO lines and can be installed in any flexible slot.
  • Page 23 #$   This card provides 8 digital circuits. Each circuit supports the Panasonic Digital Key Telephone, Digital Single Line Telephone, DSS/72, and EM/24. Supply voltage for the telephones is supplied by the digital circuits.
  • Page 24: Options

    The PRI/23 card supports both S-point and T-point ISDN. See pg. 22 for more information. This unit supports Basic Rate Interface (2B+D:144kbps) for S-point ISDN. Each card provides 4 BRI circuits. This card can be installed in any flexible slot. The S-point BRI Unit supports information transferring capability (speech and data) at the CO trunk.
  • Page 25 The API provides an interface path between the telephone system’s information BUS and a personal computer-based application (such as external integrated voice mail or external enhanced ACD). External interface: RS232C port (19200bps maximum) This card, combined with the Voice Processor Unit card (4 circuits) (VB-44160), provides basic Automatic Call Distribution functions.
  • Page 26  #  The full line of Panasonic DBS phone systems offer a wide variety of critically acclaimed telephones. All models except for the DSLT are available in two colors: pearl gray and black. (The DSLT comes in pearl gray only.) As the user interface, the station instrument is a crucial element of the communications system. All DBS telephones are designed to provide easy access to system features and functions.
  • Page 27: Model Descriptions

    Panasonic offers a wide variety of options for telephones so that you can select the one that is just right for you. All phones are digital, and all except for the DSLT have a microphone and speaker for Hands-Free Answerback and Off-Hook Monitoring (the ability to conduct calls on-speaker without lifting the handset).
  • Page 28     03:14 Fri DEC 05 Provides 12 flexible feature/line keys (dual colored LED) 164 Davidson C and 10 personal speed dial keys. Supports hands-free   answerback on intercom, offhook voice announce, and headsets. Requires one digital port. Wall-mountable.  Includes user tray and elevation supports.
  • Page 29     03:14 Fri DEC 05 Provides 24 flexible feature/line keys (dual colored 164 Davidson C LED) and 10 personal speed dial keys. Supports   hands-free answerback on intercom, offhook voice announce, and headsets. Requires one digital port.  Wall-mountable Includes user tray and elevation supports.
  • Page 30: Key Small-display Phone

    “on-screen” phone for the end-user. For more information, see Chapter 5 - Special Applications . This is one of two PC Attendant Consoles offered by Panasonic; both consoles are designed to replace an Attendant phone and add telephony capability to a desktop PC. The PC Attendant Console/96 is a 2-port solution that is equivalent to one key phone (either a 34-key small-display phone, or a 22-key large-display phone) with one DSS/72;...
  • Page 31   %"       Small-Display Phone Features Feature Description Message Waiting Indicator Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialing directories. MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode.
  • Page 32: Chapter 3 - System Features

    Feature Description PROG Key Used to program Flexible Function (FF) and one-touch keys, to adjust ringer volume, and to send a flash signal. Depending on the setup of your system, may also be used to transfer calls. CONF Key Used to establish conference calls and to check FF key and one- touch features.
  • Page 33      Large-Display Phone Features Feature Description Message Waiting Indicator Indicates that you have a message. Display Displays information about the phone’s status, menus, and dialing directories. Soft Keys Used to select menus, directories, speed dial numbers, and to access call-handling features. MSG Key Used for calling back another telephone that has left a Message- Waiting;...
  • Page 34 Feature Description MENU Key Used to return to the default Main Menu screen which contains the following items: • Personal Dial • System Dial • Extension • Function System • Function Ext PREV Key Used to return to the previous screen. NEXT Key Used to advance to the next screen.
  • Page 35: Attendant Groups

    !"*$ +   This chapter describes some of the most powerful, technologically advanced features inherent in the DBS 576 that are available system-wide. The first part of this chapter highlights the most popular features in alphabetical order. Following these highlights is a complete list of system features and the DBS 576 versions to which they apply.
  • Page 36 #  ! • Lines that need to be switched over to an answering machine or voicemail system after-hours • Lines that require toll restrictions after-hours so unauthorized personnel cannot dial long distance • Different mode for lunchtime operation This feature enables the system to select the most appropriate route for an outgoing call (i.e., the least expensive one).
  • Page 37: Conferencing

    • Users can establish their own conference calls without auxiliary equipment.    ! For desktop computer-driven applications on a station-to-station basis, the Panasonic DBS 576 supports Microsoft’s Windows-based Telephone Application Programming Interface (TAPI). The Chapter 3 - System Features...
  • Page 38: Data Security

    system also offers powerful computer/phone integrations for the Attendant position (via our PC Attendant Console ) as well as end-user phones (via our PC Phone ). For more information about these CTI applications, see Chapter 5 - Special Applications in this document.  " ! •...
  • Page 39: Distinctive Ringing

     " ! • Allows internal personnel to access the system without tying up the attendant or other lines coming into the system. • Enables people away from the office to access T1, FX (Foreign Exchange), Network, etc., to make long-distance calls using less expensive means. #  ! •...
  • Page 40: Howler" Tone

       ! If any phone is unintentionally left off-hook, the phone will emit a “howler” tone so someone nearby will notice and hang it up. This feature can be enabled/disabled system-wide, and the timer for it is also programmable.  " ! •...
  • Page 41: Recall Timers

     " ! • Allows calls to be distributed among a group of extensions where a group of people answer the same calls. • Voicemail systems use hunt groups to distribute calls. #  ! • Customer service departments, sales & marketing divisions, technical support groups, etc.
  • Page 42  " ! • Provides delayed ringing for multiple line-appearance calls.    ! By attaching a serial printer to the RS232C port, a detailed record of all incoming and outgoing calls, can be kept for future reference. Through programming, the titles for each page can be removed to allow for connection to call accounting services.
  • Page 43 Account Codes (Unverified: 10 digits max., or Verified: either first 4 digits, or Code Pgming Table No. V100-V500) DISA Security Code (Pgming Table No. D001-D016) Caller Data (Format #2 only) ISDN Charge Data (Format #2 only -- Not Used/for future use) Call Ringing Duration (Format #2 only;...
  • Page 44: Walking Trs

     " ! • Saves time and increases productivity by allowing the user to use abbreviated dialing to access frequently-called numbers. • Provides a way for users to store frequently-used feature codes into SSD bins for easy, one-touch feature activation. #  ! •...
  • Page 45: Alarm Ringing

    Since a phone can have a different TRS Class assignment during Day, Night and Night 2 modes, the Walking TRS codes will follow these assignments. For example, long-distance calls can be allowed on the phone during the day, but restricted at night.  " ! •...
  • Page 46 System Feature Notes Data Security for SLT devices Delayed Ring separate controls for Day/Night Modes Digital Pad Settings for Volume Adjustment dB volume adjustments between different connections DID/DNIS (Direct Inward Dial/ delayed ringing, direct to Voice Mail, multiple-ringing, name Dialed Number Identification Service) display, night ringing assignments DISA (Direct Inward System Access) Outside callers dialing-in on a DISA trunk can use internal...
  • Page 47 System Feature Notes Slide Ringing delayed ringing for FF-key line appearances Soft Key Operation (available on display phones only) Speed Dialing (SSDs/PSDs) 2-digit or 3-digit SSD codes (up to 80 or 800 per system); 2-digit PSD codes (up to 20 per phone) Station Message Detail Recording (SMDR) includes abandoned calls Station Name Assignment...
  • Page 48 !", +   This chapter describes the many features that end-users can perform on DBS 576 station phones. Some of the most popular functions are highlighted below. A complete list of Station Features is included at the end of this chapter.    &    ! This feature works with Station Message Detail Recording (SMDR).
  • Page 49 #  ! • Customers who need to track outgoing calls so they can bill clients such as lawyers, accountants, etc. • Customers who allocate phone call expenses by project    ! If an incoming trunk call rings unanswered for a (programmable) period of time, the call’s ringing pattern and dB level changes automatically so users can tell which calls have been ringing longer.
  • Page 50: Call Forwarding

    again. BGM can be turned off by dialing the same code that turned it on. BGM can have a different sound source than Music-On-Hold (MOH) (what callers hear when they get put on hold). #  ! • One sound source for employees (BGM, typically music), another for callers (MOH, such as recorded advertisements).
  • Page 51: Call Park

    All types can be set or cancelled manually by the phone user (you can allow/disallow this ability for groups of users in programming). Most types can also be programmed on a permanent basis. The user can also clear the phone of all of its Call Forward and DND settings with a single code. Users can also set/clear Call Forward settings on other extensions from their own phones.
  • Page 52: Callback Request

       ! A phone can alert the user when another, busy extension becomes free. Say Extension “A” calls Extension “B” who is busy. “A” can dial a Callback Request code, hang up, and concentrate on other things. When “B” becomes free, “A” will ring. When the “A” user picks up the handset, the “A”...
  • Page 53: Dss/blf Keys

    You can program the DBS 576 to automatically change DP to DTMF tones based on incoming and outgoing timer programming for each trunk.  " ! • Doesn’t limit users to certain trunks whenever they have to dial additional digits. #  ! •...
  • Page 54    ! Every FF-key on a telephone can be programmed by the end-user for a variety of one-touch features. The following is a list of some of those features:                         !    "...
  • Page 55: Hold

       ! With its variable Call Holding features, the DBS 576 lets you control who can pick up a call on hold: System Hold: Anyone can retrieve the held call from any phone. Exclusive Hold: Only the person who put the call on hold can retrieve it. Station Park Hold: Users can “park”...
  • Page 56: Meet-me Answer

       ! With Meet-Me Answer, a user can answer a page from any extension without having to run to a certain phone. All the user has to do is pick up the handset on the nearest phone, and dial the universal Meet-Me Answer Code (the default Code is ##) to connect to the initiator of the page.
  • Page 57: Off-hook Monitoring

    SSD Index  " ! • Lets users look up a phone number by name, and have the phone dial it automatically. #  ! • Executive suites, doctors offices, travel agencies    ! With Off-Hook Monitoring, a call can be conducted through the handset and on-speaker at the same time.
  • Page 58: One-touch Keys

       ! With this feature, station users can dial out without picking up the handset, by pressing the ON/ OFF key and then dialing the number. They’ll hear everything -- dial tones, DTMF signals, talk, etc. -- through the phone speaker. To take the call off speaker, just lift the handset.  " ! •...
  • Page 59: Soft Key Variable Mode

       ! This feature gives station users the ability to answer a ringing incoming call simply by lifting the handset or pressing ON/OFF. If this feature is disabled on the phone, the user must press the flashing CO line key to answer the call.  " ! •...
  • Page 60: Walking Trs

     " ! • Provides efficient, user-friendly call handling capabilities.    ! By entering a Walking TRS (Toll Restriction Service) code on any phone, a station user can temporarily have access to the less-restrictive call capabilities of his/her own phone. For example, the user can walk over to another phone that is set to restrict long-distance calls, pick up the handset and dial his/her Walking TRS code (which is associated with the user’s own phone), and be able to make a long-distance call.
  • Page 61 Station Feature Notes Directory Number Keys for handling multiple calls simultaneously on the same phone; up to 3 PDNs and 3 NPDNs per phone (plus a direct call ringing in on the “EXT” LED) DSS/72 (Direct Station Select/72-key) Module can be used with any digital station phone Directory Display &...
  • Page 62 Station Feature Notes Off-Hook Monitoring press ON/OFF to put an outside caller on speaker, and continue to conduct the call through the handset (outside caller can only hear through the handset) Off-Hook Signaling phone “beeps” to alert user of another incoming call Off-Hook Voice Announce intercom calls on speaker;...
  • Page 63: Chapter 5 - Special Applications

    !" -    The DBS 576 is designed to accommodate a wide variety of features as described throughout this document. However, this powerful phone system is also designed to support fast-emerging technological trends and specialized 3rd-party product integrations. Listed below are some examples. )    Companies with two or more offices can benefit from the DBS 576’s powerful networking features by establishing private phone connections between the sites.
  • Page 64: Pc Phone

    (no more trying to remember a feature access code or sequence). Panasonic is constantly developing new, more powerful CTI applications to work with the DBS 576. The following describes the CTI products that are currently available.
  • Page 65: Pc Attendant Console

    Here’s just a few of the many features and benefits that come with the PC Phone: Flexible configuration. It’s easily configured by size or by features, to provide a simple interface that the end-user can customize to his/her exact requirements. Easy to use.
  • Page 66: Voice Mail

    This product is offered in two capacities: a 2-port solution (equivalent to one 24-key phone with one DSS/72 console) which is capable of monitoring up to 96 ports; and a 6-port solution (equivalent to one 24-key phone with five DSS/72 consoles) which supports a maximum of 384 ports. In addition to providing all the features of a PC Phone, the PC Attendant Console will also offer: Flexible, scalable Busy Lamp Field (BLF).
  • Page 67 • Voice Ports: up to 16 PanaVOICE is an external PC-based Voice Mail system offered by Panasonic. PanaVOICE is fully digital (connects to DBS 576 digital ports), and comes in an integrated and non-integrated version. The integrated version provides improved messaging via the API port (Message-Waiting indication, constant message count on display phones, visual menus on Large-display phones).
  • Page 68: Positive Disconnect

       ! Allows a user to program any one-touch key on the phone to automatically dial Voice Mail. The dial number for Voice Mail along with the user’s password can be stored under the key. If this feature is programmed on an FF-key or DSS key, the key will flash red when a new message is left in your voice mailbox.
  • Page 69: Built-in Acd

    Panasonic’s Built-In ACD offers low-cost, easy installation, programming, and operation of ACD functionality. Some of the strong points of this product are: One-vendor solution. There is only one place you have to call - Panasonic - to support and service your ACD. Saves time and eliminates miscommunication.
  • Page 70: Chapter 6 - Specifications

    !"     This chapter provides detailed lists of all system specifications in an easy-to-follow table format. Note: The following specifications are subject to change without notice. #        Power Supply Equipment Specification/Requirements All DBS 576 Cabinets 120 volts AC + 10% 60 Hz Primary Power - Input @ AC: 85 to 138 volts AC...
  • Page 71: Temperature And Humidity Requirements For System Operation (excluding Built-in Voice Mail)

    #      Temperature and Humidity Requirements for System Operation (excluding Built-In Voice Mail) Environmental Conditions Requirements Temperature 32 to 104 degrees F (0 to 40 degrees C) Relative Humidity 30% to 90% non-condensing Storage Temperature –4 to +140 degrees F (–20 to +60 degrees C) Temperature and Humidity Requirements (Built-In Voice Mail operation only) Environmental Conditions Requirements...
  • Page 72: Line Capacities

      $ Line Capacities System Resources 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets Ports (CO line or Station) Speech Path Switching Nonblocking (CO line/Station) Feature-Related Capacities Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets CPU Configuration CPC-96 -----...
  • Page 73 Maximum for Resource 1 Cabinet 2 Cabinets 3 Cabinets 4 Cabinets 5 Cabinets 6 Cabinets PSD Name Length Trunk Name Length Extension Name Length Attendant Group Attendant Group Members Ext. Hunt Groups Ext. Hunt Group Members External Page Port External Relay Control Port Message Waiting Set (High Priority) (per Ext.) Message Waiting Set (Normal...
  • Page 74 Hardware Maximums Maximum Quantity For Part No. Description Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets Station Equipment VB-44023 Switch Box VB-44101 Voice Recognition Adaptor VB-44210 16-key Standard Phone VB-44220 22-key Standard Phone VB-44223 22-key Small-Display Phone (2-line LCD) 96 VB-44224 22-key Small-Display Phone (2-line LCD) with voice recognition capability VB-44225 22-key Large-Display Phone (7-line LCD) 96...
  • Page 75 Maximum Quantity For Part No. Description Cabinet Cabinets Cabinets Cabinets Cabinets Cabinets Station Interfaces VB-44110 MFR/8: DTMF signal receiver for 8 SLT lines VB-44610 DEC: digital extension card (8-port) VB-44611 Extension MDF Interface VB-446230 AEC: analog extension card (8-port) VB-44630 BRI: Basic Rate Interface card (S-point) VB-44540 PRI: Primary Rate Interface card (T/S-...
  • Page 76: Maximum Cabling Distances

       '   Maximum Cabling Distances Maximum Cabling Length in Feet Loop Type Resistance Resistance Cable Gauge (AWG) (distance from the DBS 576) Key Telephone, EM/24 40 Ohms 1239 DSS/72 20 Ohms 100 Ohms 3097 1948 1225 Doorphone (loop between the 10 Ohms DBS 576 and Doorphone Adapters) Doorphone (loop between the...
  • Page 77: Data Communication Ports

    -  !  Voice Path from Digital Keyphones to the DBS 576 Channel Speed Overall communications path 256 kbps D-channel data 16 kbps B-channel data 64 kbps Data Communication Ports Port Parameters Serial Port 1 Interface: RS232-C Baud rate: 300, 600, 1200, 2400, 4800, 9600 Bps Parity: Even, odd, none Stop bit length:...
  • Page 78: Signaling To Co

           Signaling to CO Item Specification Dial pulse 8 to 11 pulses per second Break ratio 58% to 64% Minimum pause 0.7 to 1.0 seconds Trunk start signaling Loop or ground start; E&M wink or immediate start Transmission Specifications Item Specification Impedance 600 Ohms...

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