System Report - Panasonic DBS 576 Technical Manual

Section 521
GROUP1 REPORT
HOURLY
DAILY
WEEKLY
MIS REPORT MENU

System Report

J. Hourly tabulation of system report
K.Daily tabulation of system report
L. Weekly tabulation of system report
MIS REPORT MENU
AGENT REPORT
GROUP REPORT
SYSTEM REPORT
WORK UNIT
OTHERS
SYSTEM REPORT
HOURLY
DAILY
WEEKLY
DISC. CALL
MIS REPORT MENU
Work Unit Count
M. Daily tabulation of work unit count
MIS REPORT MENU
AGENT REPORT
GROUP REPORT
SYSTEM REPORT
WORK UNIT
OTHERS
40
3. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
1. From [MIS REPORT] screen, press the soft key 3 or 8 to select
[SYSTEM REPORT].
2. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
3. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
1. From [MIS REPORT] screen, press the soft key 4 or 9 to select
[WORK UNIT].
DBS 576 (USA) issued October 2000
Built-In ACD Supervisor Guide
576-3.6-521 (ACD 4.0)