Group Report - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide
D. Hourly tabulation of all agents
E. Daily tabulation of all agents
F. Weekly tabulation of all agents
AGENT REPORT
PERSONAL
ALL AGENT
MIS REPORT MENU
ALL AGENT
HOURLY
DAILY
WEEKLY
MIS REPORT MENU

Group Report

G. Hourly tabulation of group report
H. Daily tabulation of group report
I. Weekly tabulation of group report
MIS REPORT MENU
AGENT REPORT
GROUP REPORT
SYSTEM REPORT
WORK UNIT
OTHERS
GROUP REPORT
GROUP 1
GROUP 2
GROUP 3
MIS REPORT MENU
576-3.6-521 (ACD 4.0)
Step 1 is the same as that for items A.
2. From the following screen, press the soft key 2 or 7 to select
[ALL AGENT].
3. The following screen appears. Press the soft key 1 or 6 to select
[HOURLY], 2 or 7 to select [DAILY], 3 or 8 to select
[WEEKLY].
4. Follow steps 5 and 6 of item A for [HOURLY].
Follow steps 5 and 6 of item B for [DAILY].
Follow steps 5 of item C for [WEEKLY].
1. From [MIS REPORT] screen, press the soft key 2 or 7 to select
[GROUP REPORT].
2. The following screen appears. Press the soft key 1 or 6, 2 or 7 or
3 or 8 to select [GROUP1/GROUP2/GROUP3]. Pressing the soft
key 5 or 10 returns to [MIS REPORT MENU] screen (the same
for the subsequent screens).
The following procedure assumes that [GROUP 1] is selected:
DBS 576 (USA) issued October 2000
Section 521
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