Panasonic DBS 576 Technical Manual page 36

Section 521
3. MIS report which includes present time (for example 19:30), will be
4. Two supervisors cannot output the MIS report simultaneously.
5. The MIS report data cannot be cleared if another supervisor has been
6. Two supervisors cannot enter the MIS REPORT MENU and CUSTOMIZE
7. The definition of an ACD talk time is a time span from a call picked up to
8. If a non-Agent picks up an ACD call, MIS report will not be accurate.
The following gives an outline of the MIS report output.
Agent Activity
The following reports are tabulated on a per agent basis:
Group Activity
The following reports are tabulated on a per group basis:
System Activity
The following reports are tabulated on a per system basis:
Work Unit Count
The following report is tabulated:
Number of per-code calls (tabulated on a daily/weekly basis for each group/
system)
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incomplete (report up to 19:00).
entering the MIS REPORT MENU.
MENU simultaneously.
an end of a conversation or transferring to another extension.
Therefore, the Manufacturer recommends not to assign ACD lines to FF
keys.
• Total Log-in Time, Unavailable Time, Talk Time, Idle Time &
Percentage (IDLE Time=LOGIN Time-TALK Time)
• Average time from call incoming to answer.
• Number of incoming calls, number of answered calls
• Total Log-in Time, Unavailable Time, Talk Time, Idle Time &
Percentage (IDLE=LOGIN-TALK)
• Number of incoming calls, number of answered calls
• Total Log-in Time, Unavailable Time, Talk Time, Idle Time &
Percentage (IDLE=LOGIN-TALK)
• Number of incoming calls, number of answered calls
DBS 576 (USA) issued October 2000
Built-In ACD Supervisor Guide
576-3.6-521 (ACD 4.0)