Supervisor Features; Common Operation Of Supervisor Menu; Activating Supervisor Menu - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide

Supervisor Features

Supervisor features are roughly divided into three groups:
1) Supervisor customization: Set for requested features of ACD.
2) Supervisor monitoring: Monitors ACD system status on a large LCD
3) MIS report feature: Outputs agent management information.
All of the above features are included in the supervisor menu. The following
describes each of the features and the common operations.

Common Operation of Supervisor Menu

Read this section first before using the supervisor features.

Activating Supervisor Menu

Operation
From Large Display Telephone
SUPERVISOR MENU
SYSTEM INFO
MIS REPORT
CUSTOMIZE
DISP SYS INFO
576-3.6-521 (ACD 4.0)
telephone.
1. Press the Log-in button (FF key).
2. Enter the 4-digit supervisor ID. If a supervisor ID is not entered,
you cannot enter supervisor menu.
Make sure to assign supervisor ID at installation. (Default: [No
assignment])
3. Select a desired menu by using the soft keys from the above
screen.
4. For further operations, see desired section in this manual.
DBS 576 (USA) issued October 2000
Section 521
15