Panasonic DBS 576 Technical Manual page 37

Built-In ACD Supervisor Guide
MIS Function Tabulation Unit
MIS report is output in the following cycles:
The following shows available report.
Table 5.
TOTAL
LOGIN
Group
Agent HOURLY
(1~64)
DAILY
WEEKLY
Group HOURLY
(1,or 2)
DAILY
WEEKLY
System HOURLY
DAILY
WEEKLY
576-3.6-521 (ACD 4.0)
• Hourly report:
Specified date(s) can be output on an hourly (0-24) basis.
• Daily report:
Data for previous week/this week can be output on a daily basis.
The oldest available data is Monday of previous week.
• Weekly report:
Data for both previous and this weeks are output on a weekly basis.
UNAVAIL
TALK
ABLE
TIME
TIME TIME
! ! !
! ! !
! ! !
! ! !
! ! !
! ! !
! ! !
! ! !
! ! !
DBS 576 (USA) issued October 2000
IDLE INCOMING ANSWER
TIME CALLS
! !
! !
! !
! !
! !
! !
! !
! !
! !
! : Available to report
: Unavailable to report
Section 521
AVERAGE
RINGING
CALLS
TIME
!
! !
! !
!
!
!
!
!
!
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