Waiting Call - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide

Waiting Call

Operation
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
WAITING CALL
AGENT STATUS
WAITING CALL
AGENT GROUP 1
TRK TIME 01/XX
XXX XXXXS
XXX XXXXS
XXX XXXXS
XXX XXXXS
or
Screen explanation
TRK column: CO Line numbers for calls currently in wait status.
TIME column: Time of the call is placed in wait status.
576-3.6-521 (ACD 4.0)
1. From [SYSTEM INFO] screen, press the soft key 2 or 7 to select
[WAITING CALL].
2. The following screen appears.
3. Press the NEXT key to scroll down/PREV key to scroll up the
screen.
4. Press the AUTO key to return to the [SYSTEM INFO] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
DBS 576 (USA) issued October 2000
Section 521
29