Index - Panasonic DBS 576 Technical Manual
Section 521 built-in acd supervisor guide
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Also See for DBS 576:
- Technical manual (664 pages) ,
- Manual (362 pages) ,
- User manual (100 pages)
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Index
A
ACD Call Handling Program ........................................4
Activating Supervisor Menu .......................................15
Agent Features ............................................................46
Agent IDs
Confirming ..............................................................25
Registering ..............................................................23
Agent Report ...............................................................36
Agent Status ................................................................30
ALL DELETE (FF6)...................................................11
Available/Unavailable.................................................47
B
Basic Service Flow........................................................3
C
Call Handling Program .................................................4
Call Setting
Direct Incoming.......................................................18
Transferring Incoming.............................................20
Changing Supervisor IDs and User Information Record-
ing ID ............................................................22
Commands
Programming.............................................................6
Common Operation for Supervisor Customization ....16
Configuration ................................................................1
Confirming Agent IDs ................................................25
Customization
Supervisor................................................................17
576-3.6-521 (ACD 4.0)
D
Data Clear ................................................................... 42
DELETE (FF3) ........................................................... 10
Direct Incoming Call Setting ......................................18
E
EDIT (FF1) ................................................................... 7
F
Features
Supervisor ............................................................... 15
G
Group Report .............................................................. 39
I
Information Recording
User ......................................................................... 44
DBS 576 (USA) issued October 2000
Index-1
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