Mis Report Features; Mis Report Outline - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide
Screen explanation
A. First screen
LOGIN AGENT: Number of agents that have logged in.
AVAILABLE: Number of log-in agents in AVAILABLE status.
BUSY(ACD CALL): Number of agents engaged in incoming calls via the
ACD system.
BUSY (NON-ACD): Number of agents engaged in calls other than the above
BUSY (ACD CALL) calls.
IDLE AGENT: Number of agents ready to answer incoming calls.
B. Second and the subsequent screens
ID column: Agent IDs.
EXT column: Extension numbers used by agents.
STATUS column: Current agent status.

MIS Report Features

MIS Report Outline

The MIS Report feature provides the Supervisor with a variety of reports.
Activity of each agent, system, or a group is tabulated on an hour, day, or
week (Monday to Sunday) basis. Data is saved for 14 days.
Printing order is issued from the Supervisor monitor telephone. For details,
see [MIS Report Operation]. Output destination is an RS-232C-compatible
printer or an RS232C-compatible personal computer (PC). To enable output
to a PC, communication software is required. For details on the MIS output
and connection, see the Installation Manual.
Notice
1. MIS report data memory is saved for only 14 days regardless of main
2. If the date and time of the main unit is changed, MIS report will not be
576-3.6-521 (ACD 4.0)
Meaning of the display is as follows:
Avail: The agent is in the AVAILABLE status.
Unav.: The agent is in the UNAVAILABLE status.
ACD: The agent is engaged in incoming calls via the ACD system.
N-ACD: The agent is engaged in calls other than the above ACD calls.
cabinet's power switch status of past 14 days.
accurate. In this case, output MIS report in advance, and clear the data (See
Other Features/Data Clear)
DBS 576 (USA) issued October 2000
Section 521
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