Built-In ACD Supervisor Guide
ACD Supervisor Mode Menu Flow Chart
Figure 4.
MAIN SUPERVISOR MENU
SYSTEM
INFORMATION
MIS REPORT
576-3.6-521 (ACD 4.0)
TRAFFIC INFORMATION
WAITING CALL
AGENT STATUS
AGENT REPORT
PERSONAL
(Agent ID
code input)
ALL AGENT
GROUP REPORT
GROUP1
G
HOURLY
H
DAILY
I
WEEKLY
GROUP2
HOURLY
DAILY
WEEKLY
SYSTEM REPORT
DBS 576 (USA) issued October 2000
A
HOURLY
B
DAILY
C
WEEKLY
D
HOURLY
E
DAILY
F
WEEKLY
(INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
(INPUT START DATE AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
J
HOURLY
(INPUT START DATE
AND LAST DATE)
K
DAILY
THIS WEEK
LAST WEEK
ALL
L
WEEKLY
Section 521
(INPUT START DATE
AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
(INPUT START DATE
AND LAST DATE)
THIS WEEK
LAST WEEK
ALL
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