Specifications - Panasonic DBS 576 Technical Manual

Section 521

Specifications

The following shows the major specifications of the Panasonic Built-In ACD
system (maximum).:
Table 1.
Agent Group
Agent IDs/system
Number of Agents/system
Supervisor IDs/system
Voice port/system
Music Port
MIS Monitor Port
Number of user guidance
messages
MIS Reports
Maximum Calls Queued
2
Maximums per ACD System
DBS 576 (USA) issued October 2000
Built-In ACD Supervisor Guide
3
64
32
6
4 ports are shared.
1 Music on Hold source on the CPC is
used.
1 (RS232C, 9600bps)
6 (Length of each message can vary,
with a total of 96 seconds recording
time available.)
Max, 2-week memory (updated on
Mondays)
50
576-3.6-521 (ACD 4.0)