Action
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics & adjustments > Sensor tests
b
Find the sensor (Input).
Does the sensor status change while toggling the sensor?
Step 6
Check the sensor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 7
Check the sensor for damage, and replace if necessary.
Does the problem remain?
Step 8
Perform a print job.
Does the problem remain?
201 paper jams
201 paper jam messages
Error code
Description
201.91
Paper remains detected at the sensor (fuser
buckle).
Sensor (fuser buckle) jam service check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper size matches the size set on the tray guides.
Does the paper size match the size set on the tray?
Step 2
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Action
See
check" on page
Diagnostic information
75
Yes
No
Go to step 8.
Go to step 6.
Go to step 7.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.
Contact the next
The problem is
level of support.
solved.
"Sensor (fuser buckle) jam service
75.
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
The problem is
solved.
5028