Lexmark CS737 User Manual

Table of Contents

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C4342, C4352, CS730, CS735,

CS737 Printers

User's Guide

April 2023

www.lexmark.com

Machine type:

5030

Models:

235, 239, 635, 695, 835

Table of Contents

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Summary of Contents for Lexmark CS737

Page 1 C4342, C4352, CS730, CS735, CS737 Printers User's Guide April 2023 www.lexmark.com Machine type: 5030 Models: 235, 239, 635, 695, 835...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Finding the printer serial number........................9 Printer conﬁgurations............................9 Using the control panel............................ 10 Understanding the status of the indicator light................... 11 Selecting paper..............................11 Set up, install, and conﬁgure..............
Page 3 Contents Supported ﬂash drives and ﬁle types......................76 Conﬁguring conﬁdential jobs......................... 76 Printing conﬁdential and other held jobs....................77 Printing a font sample list..........................78 Printing a directory list............................78 Placing separator sheets between copies....................78 Canceling a print job............................78 Adjusting toner darkness..........................78 Use printer menus..................
Page 4 Enabling the USB port............................. 211 Clearing jams..............................211 Network connection problems........................221 Hardware options problems........................223 Issues with supplies............................225 Paper feed problems............................. 226 Color quality problems..........................229 Contacting customer support........................231 Recycle and dispose................232 Recycling Lexmark products........................232 Recycling Lexmark packaging........................232 Notices....................... 233 Index......................244...
Page 5: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 9: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number Open door A.
Page 10: Using The Control Panel
Learn about the printer You can conﬁgure your printer by adding four optional 550‑sheet trays. Standard bin 650-sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550‑sheet trays Control panel Using the control panel...
Page 11: Understanding The Status Of The Indicator Light
Learn about the printer Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 12 Learn about the printer Weight Trays can feed paper of varying weights. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. For more information, see the “Supported paper weights” topic. Curl Curl is the tendency for paper to curl at its edges.
Page 13 Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers. • Recycled papers that fail EN12281:2002 (European). • Paper weighing less than 60 g/m (16 lb). • Multiple‑part forms or documents. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 14 Learn about the printer Supported paper sizes 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder 210 x 297 mm (8.27 x 11.7 in.) A5 landscape 210 x 148 mm (8.27 x 5.83 in.) A5 portrait 148 x 210 mm (5.83 x 8.27 in.)
Page 15 Learn about the printer 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 139.7 x 215.9 mm...
Page 16 Learn about the printer 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder 10 Envelope 104.8 x 241.3 mm (4.125 x 9.5 in.) 11 Envelope 114.3 x 263.525 mm (4.5 x 10.375 in.) 12 Envelope 120.65 x 279.4 mm (4.75 x 11 in.) B5 Envelope...
Page 17 Learn about the printer 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder Other Envelope 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in. to 6.93 x 9.84 in.) Does not support automatic size sensing. Supported in both the portrait and landscape orientations.
Page 18 Learn about the printer 650‑sheet duo tray Optional 550‑sheet Paper type Two‑sided printing 550‑sheet tray 100‑sheet tray multipurpose feeder Transparency Custom Type [x] Notes: • Labels, envelopes, and card stock always print at reduced speed. • Card stock is supported in two‑sided printing only up to 163 g/m (90‑lb bond).
Page 19: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20: Attaching Cables
Set up, install, and conﬁgure Left side 127 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 21 Set up, install, and conﬁgure Icon Function Stop or Cancel button Stop the current printer task. Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message and how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 22 Set up, install, and conﬁgure • To restore the name of an app, select the app name, click Edit, and then select Restore app label. • To add a space between apps, click , select BLANK SPACE, and then click Add. •...
Page 23 Set up, install, and conﬁgure Using Customer Support Notes: • This application is supported only in some printer models. For more information, see “Supported applications” on page • For information on how to conﬁgure the application settings, see the Customer Support Administrator’s Guide.
Page 24: Managing Contacts
Set up, install, and conﬁgure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 25: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Apply the changes. Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 26 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch or exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen. Double‑tap the home icon using two Deactivate the Accessibility mode.
Page 27 Set up, install, and conﬁgure Gesture Function Swipe right or swipe down using one Move to the next item on the screen. ﬁnger Swipe left or swipe up using one Move to the previous item on the screen. ﬁnger...
Page 28 Set up, install, and conﬁgure Gesture Function Swipe up then down using one Move to the ﬁrst item on the screen. ﬁnger Access parts of the zoomed image that are beyond the limit of the screen. Notes: • Use two ﬁngers to drag a zoomed image. •...
Page 29 Set up, install, and conﬁgure Gesture Function Swipe up then left using one ﬁnger Exit an application and return to the home screen. Swipe down then left using one Go back to the previous setting. ﬁnger Using the on‑screen keyboard When the on‑screen keyboard appears, do one or more of the following: •...
Page 30: Loading Paper And Specialty Media
Set up, install, and conﬁgure Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, touch Settings >...
Page 31 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 32 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 33 Set up, install, and conﬁgure • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overﬁlling may cause paper jams. Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray.
Page 34 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 35 Set up, install, and conﬁgure Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelope with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 36: Installing And Updating Software, Drivers, And Firmware
AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver. Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen.
Page 37 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 38 For more information on updating the ﬁrmware, contact your Lexmark representative. To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 39: Installing Hardware Options
Arabic – Mass storage • Printer hard disk • Licensed features – IPDS – Bar Code • Lexmark Internal solutions port – IEEE 1284‑B Parallel Card – RS‑232C Serial Card – Fiber Port • Wireless print server – MarkNet N8370 –...
Page 40 Set up, install, and conﬁgure Notes: • An ISD or a hard disk is required to activate formsmerge and other features. • Some IPDS features require an ISD or a hard disk. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 41 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 42 Set up, install, and conﬁgure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 43 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the ISD connector. Insert the card to the ISD connector.
Page 44 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 45 Set up, install, and conﬁgure Installing the Trusted Platform Module CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 46 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the TPM connector. Attach the module to the TPM connector.
Page 47 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 48 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 49 Set up, install, and conﬁgure Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing ISP extended cable...
Page 50 Set up, install, and conﬁgure Install the ISP into its housing.
Page 51 Set up, install, and conﬁgure Attach the housing to the controller board shield.
Page 52 Set up, install, and conﬁgure Connect the ISP extended cable to the ISP connector in the controller board.
Page 53 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 54 Set up, install, and conﬁgure For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 55 Set up, install, and conﬁgure Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 56 Set up, install, and conﬁgure...
Page 57 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 58 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 59 Set up, install, and conﬁgure...
Page 60 Set up, install, and conﬁgure Install the wireless module into its housing.
Page 61 Set up, install, and conﬁgure Attach the wireless module to the controller board shield.
Page 62 Set up, install, and conﬁgure Connect the wireless assembly to the ISP connector in the controller board.
Page 63 Set up, install, and conﬁgure Attach the controller board shield. Attach the NFC card. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 64 Set up, install, and conﬁgure Installing MarkNet N8372 Wireless Print Server Turn off the printer. Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port. Install the wireless module. Notes: • Apply ﬁrm pressure to make sure that the tape sticks to the surface of the printer. •...
Page 65 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Installing MarkNet N8450 Wireless Print Server Note: Make sure that the printer is updated to the latest available ﬁrmware. Turn off the printer, and then unplug the power cord from the electrical outlet. Depending on your printer model, locate the wireless print server port.
Page 66 Set up, install, and conﬁgure Insert the wireless print server until it clicks into place. Depending on your printer model, close the door, attach the port cover, or do both. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 67: Networking
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the App Store or Google Play From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 68 Set up, install, and conﬁgure Using the Push-Button method From the home screen, touch Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method. Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the home screen, touch Settings >...
Page 69 Set up, install, and conﬁgure Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured. For more information, “Conﬁguring Wi‑Fi Direct” on page Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. From the mobile device, go to the settings menu.
Page 70: Setting Up Serial Printing (Windows Only)
Set up, install, and conﬁgure Deactivating the Wi‑Fi network From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. Follow the instructions on the display. Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.
Page 71: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 72: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 73: Print
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 74 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 75: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 76: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. –...
Page 77: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 78: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 79: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management Update ﬁrmware • • Anonymous Data Collection About this Printer Print •...
Page 80: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 81 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Disabled Enabled* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 82 Use printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled)*...
Page 83 Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Reset the counter for auto reboot. Auto Reboot Reset Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 84 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
Page 85 Use printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Note: Appears only when a keyboard is attached to the printer. Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen.
Page 86 Use printer menus Menu item Description Tray Conﬁguration Display a message that lets the user change the paper size and paper type settings after inserting the tray. Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources.
Page 87 Use printer menus Menu item Description Supply Usage And Counters Reset the counter after installing a new color imaging kit. Reset Color Imaging Kit Counter Supply Usage And Counters Reset the counter after installing a new fuser. Reset Maintenance Counter Supply Usage And Counters Adjust the amount of color coverage for each printing range.
Page 88 Use printer menus Menu item Description Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
Page 89 Use printer menus Menu item Description App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer...
Page 90: Print
Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
Page 91 Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper.
Page 92 Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 93 Use printer menus Menu item Description Print All Order Specify the order when you choose to print all held and conﬁdential jobs. Alphabetical* Note: This menu item appears only when a hard disk or an ISD is Newest First installed. Oldest First Note: An asterisk (*) next to a value indicates the factory default setting.
Page 94 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan (0*) Magenta (0*) Yellow (0*) Black (0*) Color Balance Reset all color settings to their default values. Reset Defaults Color Correction Modify the color settings used to print documents.
Page 95 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post &...
Page 96 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 97 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 98 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 99: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 100: Usb Drive
Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.5–19 inches (14*) 88.9–482.6 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 101 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 102: Network/Ports
Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 103 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
Page 104 Use printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal WPA2/WPA3 ‑ Personal WPA3 ‑ Personal 802.1x - RADIUS WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). AES* Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal.
Page 105 Use printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 106 Use printer menus Menu item Description Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secured. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Mobile Services Management Menu item Description Enable IPP Print...
Page 107 Use printer menus Menu item Description Network Address Specify the network address. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 108 Use printer menus Menu item Description Enable Auto IP Assign an IP address automatically. DNS Server Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 109 Use printer menus Menu item Description Outbound Traffic Maximum Set the maximum transfer rate of the printer. Speed Note: When enabled, the option for this setting is 100–1000000 Off* Kilobits/second. TLS Support Enable the Transport Layer Security protocol. Enable TLSv1.0 (Off) Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) SSL Cipher List...
Page 110 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 111 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 112 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 113 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 114 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 115: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Held Jobs Access Use Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP)
Page 116 Use printer menus Local Accounts Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Device Management...
Page 117 Use printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 118 Use printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ Informational 7 ‑...
Page 119 Use printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 120 Use printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before printing the remaining copies.
Page 121 Use printer menus Menu item Description Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed. 3 Pass Erase 7 Pass Erase Note: An asterisk (*) next to a value indicates the factory default setting.
Page 122: Cloud Services
Note: An asterisk (*) next to a value indicates the factory default setting. Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 123: Troubleshooting
Use printer menus Menu item Description Asset Report Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑size paper. Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language.
Page 124: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 125: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 126 71C1XY0 71C2XY0 71C8XY0 Supported only in the Lexmark CS730 printer model. Supported only in the Lexmark CS735 printer model. For more information on countries in each region, go to www.lexmark.com/regions. Lexmark CS730 High yield toner cartridges Item Worldwide Black 71C0H10...
Page 127 For more information on replacing the maintenance kit, see the documentation that came with the kit. Item Part number Fuser maintenance kit, 110–120 V 41X3882 Fuser maintenance kit, 220–240 V 41X3883 Fuser maintenance kit, 100 V 41X3884 41X4511 Fuser maintenance kit, 115 V (Narrow media) Supported only in and required for Lexmark CS737.
Page 128: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 129 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 130 Maintain the printer Insert the new toner cartridge. Close door B.
Page 131 Maintain the printer Replacing the black imaging unit Open door B.
Page 132 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 133 Maintain the printer Remove the toner cartridges.
Page 134 Maintain the printer Disconnect the imaging kit cable.
Page 135 Maintain the printer Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
Page 136 Maintain the printer Remove the used black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 137 Maintain the printer Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Unpack the new black imaging unit. Insert the new black imaging unit into the imaging kit.
Page 138 Maintain the printer Insert the imaging kit.
Page 139 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 140 Maintain the printer Replacing the color imaging kit Open door B.
Page 141 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 142 Maintain the printer Remove the toner cartridges.
Page 143 Maintain the printer Disconnect the imaging kit cable.
Page 144 Maintain the printer Remove the used imaging kit.
Page 145 Maintain the printer Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 146 Maintain the printer Unpack the new imaging kit. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
Page 147 Maintain the printer Insert the black imaging unit into the new imaging kit.
Page 148 Maintain the printer Insert the new imaging kit.
Page 149 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 150 Maintain the printer Replacing the waste toner bottle Open door B.
Page 151 Maintain the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door B. Dispose the used waste toner bottle properly.
Page 152 Maintain the printer Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 153 Maintain the printer Remove the used fuser. Unpack the new fuser. Insert the new fuser. Close door A1, and then close door A.
Page 154 Maintain the printer Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 155 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 156 Maintain the printer Insert the new pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 157 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 158 Maintain the printer Insert the new pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 159 Maintain the printer Remove the used separator bracket. Unpack the new separator bracket.
Page 160 Maintain the printer Insert the new separator bracket. Insert the tray. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter. Resetting the supply usage counters From the home screen, touch Settings >...
Page 161: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 162 Maintain the printer Cleaning the pick tires Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 163 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 164 Maintain the printer Insert the pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 165 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 166: Saving Energy And Paper
Maintain the printer Insert the pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 167: Moving The Printer To Another Location
Maintain the printer Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. • The Embedded Web Server is disabled when the printer is in Hibernate mode. Adjusting the brightness of the display From the home screen, touch Settings > Device > Preferences. In the Screen Brightness menu, adjust the setting.
Page 168: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 169: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page “Ghost images”...
Page 170: Printer Error Codes
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 195 page 196 page 197 page 198 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 199 page 200 page 202 Printer error codes...
Page 171 Troubleshoot a problem Error codes Error message Solution Change <source/> to <type/> 12.11, 12.21, 12.31, 12.41, 12.51 Open the indicated tray, remove <size/>. paper, and then load the correct paper type and size. For more Change <source/> to <type/> 12.12, 12.22, 12.32, 12.42, 12.52 information, see “Loading trays”...
Page 172 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.40, 31.41, 31.42, 31.43 Open door B. unresponsive [color] Remove the cartridge. cartridge. Insert the cartridge. Close door B. Reinstall missing or 31.60 Open door B. unresponsive black imaging Remove the waste toner bottle.
Page 173 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.80 Open door A, and then open unresponsive fuser. door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 174 Locate the fuser type at the bottom of the fuser. Notes: • All printer models except Lexmark CS737 support the fuser types 00, 01, and 02. • Lexmark CX737 only supports fuser type 05. If the fuser is not supported, remove the fuser, and then install a supported one.
Page 175 Troubleshoot a problem Error codes Error message Solution Insufficient memory, some 37.3 Touch Continue to clear the message held jobs were deleted. and continue printing. Complex page, some data may 39.1 Try one or more of the following: not have printed. •...
Page 176 Troubleshoot a problem Error codes Error message Solution Too many trays attached. Turn off the printer, and then unplug the power cord from the electrical outlet. Remove one or more trays. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 177 Troubleshoot a problem Error codes Error message Solution Format the disk. Formatting now wipes all information from the storage drive. To format the storage drive later, do the following: From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
Page 178: Printing Problems
Troubleshoot a problem Error codes Error message Solution Paper jam, [jam header]. 200.23, 200.33, 200.43, 200.53, For more information, see “Paper jam [xxx.yy] 232.23, 232.33, 232.43, 232.53, in trays” on page 214. 240.23, 240.33, 240.43, 240.53, 242.33, 242.35, 242.43, 242.45, 242.53, 242.55, 243.43, 243.45, 243.53, 243.55, 244.53, 244.54, 244.55, 245.56, 662.23, 663.33,...
Page 179 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Is the printer printing blank or white pages?
Page 180 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 181 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 182 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 183 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 184 Troubleshoot a problem Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact customer...
Page 185 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Is the print light?
Page 186 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 3 Go to step 4.
Page 187 Troubleshoot a problem Action Step 8 Go to step 9. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 188 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Are some colors missing on print?
Page 189 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Remove the color imaging kit. Warning—Potential Damage: Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit.
Page 190 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 191 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 2 Go to step 3. The problem is solved.
Page 192 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 193 Troubleshoot a problem Action Contact customer The problem is Remove the color imaging kit, and then remove the black support. solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 194 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Is the text or image clipped?
Page 195 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the text or image clipped? Step 3 Go to step 4.
Page 196 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is solved. Depending on your operating system, specify the support.
Page 197 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 198 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 199 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
Page 200 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 201 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 202 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Page 203 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Make sure to remove all the packing material in the following areas: • Inside the printer • Toner cartridges and imaging unit Print the document. Do the defects still appear?
Page 204 Troubleshoot a problem Action Step 2 Go to step 3. Go to step 3. Determine how many colors have defects. Is only one color affected? Step 3 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page.
Page 205 Troubleshoot a problem Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 206 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 207 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 208 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 209: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 210: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 211: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 212 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 213 Troubleshoot a problem Jam locations Standard bin Door A Trays Multipurpose feeder...
Page 214 Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 215 Troubleshoot a problem Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper.
Page 216 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A1.
Page 217 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close and latch the fuser access door. Close door A1, and then close door A. Paper jam behind door A Open door A.
Page 218 Troubleshoot a problem Open the isolation unit door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 219 Troubleshoot a problem Close and latch the isolation unit door. Close door A. Paper jam in the duplex area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 220 Troubleshoot a problem Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex cover, and then close door A.
Page 221: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 222 Troubleshoot a problem Action Step 6 The problem is Contact customer solved. support. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 223: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 224 Troubleshoot a problem Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is...
Page 225: Issues With Supplies
Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer.
Page 226: Paper Feed Problems
Troubleshoot a problem Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used.
Page 227 Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the home screen, touch Settings > Print > Layout > Collate. Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 228 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 229: Color Quality Problems
Troubleshoot a problem Color quality problems Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual > Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
Page 230 Troubleshoot a problem How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
Page 231: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 232: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 233: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 234 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 235 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 236 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 237 Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One‑sided: 610 (CS730, C4342); 740 inputs. (CS735, C4352, CS737) Two‑sided: 510 (CS730, C4342); 610 (CS735, CS737, C4352) Copy The product is generating hard‑copy output from hard‑copy original documents.
Page 238 The product is scanning hard‑copy documents. Ready The product is waiting for a print job. 27.0 (CS730, C4342); 25.0 (CS735, CS737, C4352) Sleep Mode The product is in a high‑level energy‑saving mode. Hibernate The product is in a low‑level energy‑saving mode.
Page 239 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 240 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 241 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 242 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 243 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 244: Index
Index Index pick tires 162 Customer Support cleaning pick roller in the using 23 activating Voice Guidance 25 multipurpose feeder 164 customer support adding apps to home screen 21 contacting 231 cleaning the printer 161 adding contact groups 24 cleaning the touch screen 161 customizing the display 22 adding contacts 24 clearing jam...
Page 245 229 server 58, 64, 65 MarkNet N8370 Wireless Print intelligent storage drive 39, 72 Server 58 erasing 71 genuine Lexmark parts and MarkNet N8372 Wireless Print installing 42 supplies 125 Server 64 internal option is not genuine parts and supplies 125...
Page 246 124 nonvolatile memory Management 106 pick roller erasing 71 Network 123 replacing 154 Non‑Lexmark supply 225 Network Overview 102 pick roller in the multipurpose non‑volatile memory 72 Notiﬁcations 81 feeder Not enough free space in ﬂash Out of Service Erase 89...
Page 247 19 serial printing shipping 168 recycling setting up 70 printer conﬁgurations 9 setting paper size Lexmark packaging 232 printer error codes 170 Lexmark products 232 Multiple Universal Sizes 30 printer error messages 170 removing jam setting the paper size 30...
Page 248 211 work 227 using Customer Support 23 conﬁdential and other held using Display Customization 22 documents do not print 206 using genuine Lexmark parts and envelope seals when supplies 125 printing 226 using the control panel 10 incorrect margins 184...

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