Action
Step 20
Reseat the HVPS and make sure that the contacts freely move.
Does the problem remain?
Step 21
Replace the transfer module. See
page
334.
Does the problem remain?
Step 22
Replace the HVPS. See
Does the problem remain?
Skewed print service check
Action
Step 1
Check the paper for improper loading and damage, and replace if
necessary.
Does the problem remain?
Step 2
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 3
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Step 4
Check the ITM for proper installation and damage, and reinstall if
necessary.
Does the problem remain?
Step 5
Perform the printhead alignment adjustment. See
alignment adjustment" on page
Does the problem remain?
"Transfer module removal" on
"HVPS removal" on page
261.
Diagnostic information
Yes
Go to step 21.
Go to step 22.
Contact the next
level of support.
319.
Yes
Go to step 2.
Go to step 4.
Go to step 4.
Go to step 5.
Go to step 6.
"Printhead
60
5028
No
The problem is
solved.
The problem is
solved.
The problem is
solved.
No
The problem is
solved.
Go to step 3.
The problem is
solved.
The problem is
solved.
The problem is
solved.