Lexmark C2326 User Manual
  1. Manuals
  2. Brands
  3. Lexmark Manuals
  4. Printer
  5. C2326
  6. User manual

Lexmark C2326 User Manual

Hide thumbs Also See for C2326:
Table of Contents

Advertisement

Quick Links

C2326, C3224, C3326, C3426,
CS331, CS431, CS439 Printers
User's Guide
March 2021
www.lexmark.com
Machine type:
1500
Models:
218, 638, 836, 8c6, 8c9

Advertisement

Table of Contents
loading

Related Manuals for Lexmark C2326

Summary of Contents for Lexmark C2326

  • Page 1 C2326, C3224, C3326, C3426, CS331, CS431, CS439 Printers User's Guide March 2021 www.lexmark.com Machine type: 1500 Models: 218, 638, 836, 8c6, 8c9...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Finding the printer serial number........................9 Printer configurations............................10 Using the control panel............................ 10 Customizing the home screen........................12 Understanding the status of the indicator light..................12 Selecting paper..............................12 Set up, install, and configure..............
  • Page 3 Contents Placing separator sheets between copies....................39 Canceling a print job............................39 Adjusting toner darkness..........................39 Use printer menus..................40 Menu map................................40 Device.................................. 40 Print..................................50 Paper..................................56 Network/Ports..............................58 Security................................70 Cloud Connector..............................74 Reports................................. 74 Troubleshooting..............................75 Maintain the printer..................76 Checking the status of parts and supplies....................
  • Page 4 Contents Recycle and dispose................. 147 Recycling Lexmark products......................... 147 Recycling Lexmark packaging........................147 Notices......................148 Index......................161...

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
  • Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components.

  • Page 8: Learn About The Printer

    Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, firmware, or utility that you need.

  • Page 9: Finding The Printer Serial Number

    • In the U.S.—See the Statement of Limited Regulatory information Warranty included with the printer, or go to • Warranty information http://support.lexmark.com. • Environmental information • In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com.

  • Page 10: Printer Configurations

    Control panel Note: The appearance may vary depending on your printer model. Standard bin Manual feeder Standard 250‑sheet tray Optional 250‑sheet tray Note: Supported only in some printer models. Using the control panel Lexmark C3224, Lexmark C3326, Lexmark CS331 printers...
  • Page 11 Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. Lexmark C2326, Lexmark C3426, Lexmark CS431, Lexmark CS439 printers Control panel part Function Power button Turn on or turn off the printer.

  • Page 12: Customizing The Home Screen

    Learn about the printer Customizing the home screen This feature is available only in some printer models. From the control panel, touch Settings > Device > Visible Home Screen Icons. Select the icons that you want to appear on the home screen. Apply the changes.
  • Page 13 Learn about the printer Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems.
  • Page 14 Learn about the printer Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. •...
  • Page 15 Learn about the printer Paper size Standard or optional Manual feeder Two‑sided printing 250‑sheet tray JIS B5 182 x 257 mm (7.17 x 10.1 in.) Oficio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive...
  • Page 16 Learn about the printer Paper size Standard or optional Manual feeder Two‑sided printing 250‑sheet tray DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.)
  • Page 17 Learn about the printer Paper type and weight Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Plain paper 75–90.3 g/m grain long (20–24‑lb bond) Heavy paper 90.3–100 g/m grain long (24.1–26‑lb bond) Card stock 105.1–162 g/m grain long (28.1–43‑lb bond) Card stock 105.1–200 g/m...

  • Page 18: Set Up, Install, And Configure

    Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 19: Attaching Cables

    Set up, install, and configure Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

  • Page 20: Setting Up And Using The Home Screen Applications

    Set up, install, and configure Align the printer with the optional tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. Connect the power cord to the printer, and then to the electrical outlet.
  • Page 21 Set up, install, and configure Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect. Log in to your cloud service provider account. Grant permissions.

  • Page 22: Loading Paper And Specialty Media

    Set up, install, and configure • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks > Add Folder, and then type a folder name. Note: To limit access to the folder, enter a PIN. Click Save.
  • Page 23 Set up, install, and configure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. •...
  • Page 24 Set up, install, and configure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the manual feeder Adjust the guide to match the size of the paper that you are loading.
  • Page 25 Set up, install, and configure Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer first for one‑sided printing. • Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided printing.

  • Page 26: Installing And Updating Software, Drivers, And Firmware

    Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
  • Page 27 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
  • Page 28 Click Check for updates > I agree, start update. • Upload the flash file. Note: To get the latest firmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the flash file. Note: Make sure that you have extracted the firmware zip file.

  • Page 29: Networking

    Set up, install, and configure For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes. Networking Connecting the printer to a Wi‑Fi network Note: This feature is available only in some printer models.
  • Page 30 Set up, install, and configure Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant app from either Google Play or App Store. Depending on your printer model, do one of the following: • From the home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App > Printer •...
  • Page 31 Set up, install, and configure Using the personal identification number (PIN) method From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method For non-touch-screen printer models, press to navigate through the settings. Copy the eight‑digit WPS PIN.
  • Page 32 Set up, install, and configure Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been configured. For more information, “Configuring Wi‑Fi Direct” on page Connecting using Wi‑Fi Direct Note: These instructions apply only to Android mobile devices. From the mobile device, go to the settings menu.

  • Page 33: Printing The Menu Settings Page

    Set up, install, and configure Deactivating the Wi‑Fi network Note: This feature is available only in some printer models. From the printer control panel, navigate to: Settings > Network/Ports > Network Overview > Active Adapter > Standard Network For non-touch-screen printer models, press to navigate through the settings.

  • Page 34: Secure The Printer

    Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the control panel, navigate to: Settings >...

  • Page 35: Print

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.

  • Page 36: Configuring Confidential Jobs

    Print Printing from a mobile device using AirPrint Note: This feature is available only in some printer models. The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified printer. Notes: •...

  • Page 37: Printing Confidential And Other Held Jobs

    Print Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...

  • Page 38: Printing From A Cloud Connector Profile

    Print From the printer control panel, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential > enter the PIN > select the print job > configure the settings > Print •...

  • Page 39: Printing A Font Sample List

    Print Printing a font sample list From the control panel, navigate to: Settings > Reports > Print > Print Fonts For non-touch-screen printer models, press to navigate through the settings. Select a font sample. Placing separator sheets between copies From the home screen, navigate to: Settings >...

  • Page 40: Use Printer Menus

    Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications Visible Home Screen Icons • • Power Management About this Printer Print •...
  • Page 41 Use printer menus Menu item Description Country/Region Identify the country or region where the printer is configured to operate. [List of countries or regions] Run initial setup Run the setup wizard. Keyboard Select a language as a keyboard type. Keyboard Type Notes: [List of languages] •...
  • Page 42 Use printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
  • Page 43 Use printer menus Notifications Menu item Description Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Configure notification settings when the printer requires user intervention. Custom Supply Notifications Note: This menu item appears only in the Embedded Web Server.
  • Page 44 Use printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 (720*)
  • Page 45 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance.
  • Page 46 Use printer menus Maintenance Config Menu Menu item Description USB Configuration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Configuration Set the USB port to run at full speed and disable its high‑speed capabilities.
  • Page 47 Use printer menus Menu item Description Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply usage history, such as number of pages and days remaining, to the factory shipped level.
  • Page 48 Use printer menus Menu item Description Print Configuration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Configuration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
  • Page 49 Use printer menus Menu item Description Toner patch sensor setup Set the default calibration frequency. Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Toner patch sensor setup Run the full color calibration. Full calibration Toner patch sensor setup Print a diagnostic page that contains toner patch sensor...

  • Page 50: Print

    Use printer menus Menu item Description Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.
  • Page 51 Use printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side. Horizontal* Note: The positioning depends on the number of page images and their Reverse Horizontal page orientation. Vertical Reverse Vertical Pages per Side Orientation Specify the orientation of a multiple‑page document when using Pages per...
  • Page 52 Use printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
  • Page 53 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan ‑5 to 5 (0*) Magenta ‑5 to 5 (0*) Yellow ‑5 to 5 (0*) Black ‑5 to 5 (0*) Reset Defaults Color Correction Modify the color settings used to print documents.
  • Page 54 Use printer menus Menu item Description Wait Timeout Time Set the time in seconds for the printer to wait for more data before canceling a print job. 15–65535 (40*) Note: This menu item appears only when Wait Timeout is enabled. Note: An asterisk (*) next to a value indicates the factory default setting.
  • Page 55 Use printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the first position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.

  • Page 56: Paper

    Use printer menus Menu item Description Scaling Adjust the image to fit the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width Orientation Specify the orientation of text and graphics on the page.
  • Page 57 Use printer menus Media Configuration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.

  • Page 58: Network/Ports

    Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify how a network is connected. Auto* Standard Network Wireless Network Status Show the printer network status and connectivity settings. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
  • Page 59 Use printer menus Wireless Menu item Description Setup Using Mobile App Configure the wireless connection using the Lexmark Mobile Assistant app. Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network...
  • Page 60 Use printer menus Menu item Description Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal. WPA2/WPA‑Personal Enable wireless security through WPA2/WPA. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal.
  • Page 61 Use printer menus Menu item Description IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
  • Page 62 Use printer menus Ethernet Menu item Description Network Speed Show the speed of an active network adapter. IPv4 Enable Dynamic Host Configuration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to distribute IP addressing and configuration information to clients in a dynamic manner. IPv4 Set the static IP address of your printer.
  • Page 63 Use printer menus Menu item Description Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
  • Page 64 Use printer menus Menu item Description Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
  • Page 65 Use printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
  • Page 66 Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
  • Page 67 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Configuration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Configuration is set to Secure.
  • Page 68 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Configuration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
  • Page 69 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Configure the HTTP and FTP server settings. Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the FTP Proxy IP Address Embedded Web Server.

  • Page 70: Security

    Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notification Specify an e‑mail address to send a notification of logged events. Ping frequency Specify the network query interval in seconds.
  • Page 71 Use printer menus Menu item Description Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates Embedded Web Server Access Import / Export All Settings Out of Service Erase Local Accounts Menu item Description Add User Create local accounts to manage access to the printer functions.
  • Page 72 Use printer menus Menu item Menu item Device Certificates Generate, delete, or view device certificates. Manage CA Certificates Load, delete, or view Certificate Authority (CA) certificates. Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out.
  • Page 73 Use printer menus Menu item Description Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies. Off* 1 Hour 4 Hours 24 Hours 1 Week Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later.

  • Page 74: Cloud Connector

    Use printer menus Menu item Description Security Reset Jumper Specify user access to the printer. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access gives anyone access to all aspects of the printer. •...

  • Page 75: Troubleshooting

    Use printer menus Menu item Description Print Demo Print a demo page that is used as a diagnostic tool for print problems. Demo Page Network Menu item Description Network Setup Page Print a page that shows the configured network and wireless settings on the printer.

  • Page 76: Maintain The Printer

    Maintain the printer Maintain the printer Checking the status of parts and supplies From the control panel, navigate to: Settings > Reports > Device > Device Statistics For non‑touch‑screen printer models, press to navigate through the settings. From the Supply Information section of the pages printed, check the status of parts and supplies. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.

  • Page 77: Viewing Reports

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
  • Page 78 20N4XK0 20N5XK0 Supported only in the Lexmark CS331 printer model. Supported only in the Lexmark CS431 printer model. For more information on countries located in each region, go to www.lexmark.com/regions. Lexmark CS331 Regular high yield print cartridges Item Part number...
  • Page 79 Lexmark CS439 Return Program print cartridges Item Part number Cyan 20N3HCK Magenta 20N3HMK Yellow 20N3HYK Black 20N3HKK Lexmark C3224, C3326, and C3426 Return Program print cartridges Item United States European Asia Pacific Latin America Rest of Europe, and Canada Economic Area Distribution Middle East, and...
  • Page 80 Lexmark C3326 Regular high yield print cartridges Item Part number Cyan C330H20 Magenta C330H30 Yellow C330H40 Black C330H10 Lexmark C3426 Regular extra high yield print cartridges Item Part number Cyan C340X20 Magenta C340X30 Yellow C340X40 Black C340X10 Lexmark C2326 Regular print cartridges...

  • Page 81: Replacing Parts And Supplies

    Maintain the printer Replacing parts and supplies Replacing a print cartridge Note: If the tray is extended, then remove it before replacing a cartridge. Open the front door, and then firmly push it down. Pull out the print cartridge tray.
  • Page 82 Maintain the printer Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge. Doing so may affect the quality of future print jobs.
  • Page 83 Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door. Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
  • Page 84 Maintain the printer Insert the new waste toner bottle. Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray.
  • Page 85 Maintain the printer Replacing the manual feeder Remove the tray. Remove the used manual feeder. Unpack the new manual feeder. Insert the new manual feeder. Insert the tray. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
  • Page 86 Maintain the printer Open the front door, and then firmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray. Close the front door.
  • Page 87 Maintain the printer Remove the tray. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Position the printer on its side.
  • Page 88 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
  • Page 89 Maintain the printer Insert the new pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.

  • Page 90: Cleaning Printer Parts

    Maintain the printer Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer.
  • Page 91 Maintain the printer Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 92 Maintain the printer To avoid stray toner contamination, place a sheet of paper on top of the print cartridge tray, and then insert the print cartridge tray. Close the front door. Remove the tray. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
  • Page 93 Maintain the printer Position the printer on its side. Remove the pick tires. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
  • Page 94 Maintain the printer Insert the pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.

  • Page 95: Saving Energy And Paper

    Maintain the printer Saving energy and paper Configuring power save mode settings Sleep mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Sleep Mode For non‑touch‑screen printer models, press to navigate through the settings. Enter the amount of time that the printer stays idle before it enters Sleep mode.

  • Page 96: Shipping The Printer

    • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.

  • Page 97: Troubleshoot A Problem

    Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 99 “Ghost images”...

  • Page 98: Printing Problems

    Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 112 page 113 page 114 page 116 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 117 page 119 page 120 Printing problems...
  • Page 99 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 100 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
  • Page 101 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 102 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 103 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 104 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 105 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 106 Troubleshoot a problem Action Step 7 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 107 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 108 Is the paper curled? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
  • Page 109 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 4 Go to step 5. The problem is solved.
  • Page 110 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 111 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 112 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 113 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 114 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then firmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 115 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 116 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 117 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 118 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
  • Page 119 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
  • Page 120 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then firmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
  • Page 121 Troubleshoot a problem Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
  • Page 122 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
  • Page 123 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
  • Page 124 Troubleshoot a problem Action Step 7 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
  • Page 125 Troubleshoot a problem Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.

  • Page 126: The Printer Is Not Responding

    Troubleshoot a problem The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

  • Page 127: Network Connection Problems

    Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
  • Page 128 Troubleshoot a problem Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Note: This feature is available only in some printer models. Action Step 1 The problem is...

  • Page 129: Issues With Supplies

    The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

  • Page 130: Clearing Jams

    15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
  • Page 131 Troubleshoot a problem • Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator. • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
  • Page 132 Troubleshoot a problem Jam locations Standard bin Manual feeder Trays Door B Door E Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 133 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door.
  • Page 134 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the optional tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 135 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 136 Troubleshoot a problem Close the door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 137 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 138 Troubleshoot a problem Insert the manual feeder and the tray. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed.
  • Page 139 Troubleshoot a problem • Fuser area...
  • Page 140 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.

  • Page 141: Paper Feed Problems

    Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the flaps.
  • Page 142 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
  • Page 143 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.

  • Page 144: Color Quality Problems

    Troubleshoot a problem Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notifications > Jam Content Recovery For non‑touch‑screen printer models, press to navigate through the settings. In the Jam Recovery menu, select On or Auto.
  • Page 145 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.

  • Page 146: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

  • Page 147: Recycle And Dispose

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.

  • Page 148: Notices

    For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
  • Page 149 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC.
  • Page 150 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
  • Page 151 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
  • Page 152 CS331, CS431, CS439, C3426) Copy The product is generating hard‑copy output from hard‑copy original documents. Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job. 15.5 (C3224); 15 (C3326, CS331); 17 (C2326, CS431, CS439, C3426)
  • Page 153 Mode Description Power consumption (Watts) Sleep Mode The product is in a high‑level energy‑saving mode. 0.9 (C3224, C3326, CS331); 1.2 (C2326, CS431, CS439, C3426) Hibernate The product is in a low‑level energy‑saving mode. The product is plugged into an electrical outlet, but the power switch is turned off.
  • Page 154 Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless models contain one of the following modular components: Lexmark Regulatory Type/Model Number LEX-M08-001;...
  • Page 155 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 156 This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highfield House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
  • Page 157 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 158 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 159 Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended.
  • Page 160 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.

  • Page 161: Index

    10 connectivity 33 creating a Cloud Connector checking the status of parts and profile 20 genuine Lexmark parts and supplies 76 creating bookmarks 21 supplies 77 cleaning creating folders genuine parts and supplies 77...
  • Page 162 Certificate Management 71 humidity around the printer 152 Cloud Connector 74 Confidential Print Setup 72 noise emission levels 149 Config Menu 46 Non‑Lexmark supply 129 Device 74 icons on the home screen non‑volatile memory 34 Eco‑Mode 42 showing 12 erasing 34...
  • Page 163 95 tray 124 recycling preprinted forms job prints on the wrong Lexmark packaging 147 selecting 14 paper 124 Lexmark products 147 print cartridge paper frequently jams 143 removing paper jam ordering 77...
  • Page 164 26 Wi‑Fi 128 updating firmware 27 cannot open Embedded Web USB printer port 19 Server 127 using genuine Lexmark parts and FAQ about color printing 145 supplies 77 printer is not responding 126 using the control panel 10 troubleshooting, print...

This manual is also suitable for:

C3224C3326C3426Cs331Cs431Cs439 ... Show all

Table of Contents