Page 1 C4342, C4352, CS730, CS735 Printers User's Guide February 2022 www.lexmark.com Machine type: 5030 Models: 235, 239, 635, 695...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Finding the printer serial number........................9 Printer conﬁgurations............................9 Using the control panel............................ 10 Understanding the status of the indicator light................... 11 Selecting paper..............................11 Set up, install, and conﬁgure..............
Page 3 Contents Supported ﬂash drives and ﬁle types......................71 Conﬁguring conﬁdential jobs.......................... 71 Printing conﬁdential and other held jobs....................72 Printing a font sample list..........................73 Printing a directory list............................73 Placing separator sheets between copies....................73 Canceling a print job............................73 Adjusting toner darkness..........................73 Use printer menus..................
Page 4 Enabling the USB port............................ 198 Clearing jams..............................198 Network connection problems........................208 Hardware options problems......................... 210 Issues with supplies............................212 Paper feed problems............................213 Color quality problems........................... 216 Contacting customer support........................218 Recycle and dispose................. 219 Recycling Lexmark products.........................219 Recycling Lexmark packaging........................219 Notices.......................220 Index......................231...
Page 5: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8: Learn About The Printer
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, ﬁrmware, or utility that you need.
Page 9: Finding The Printer Serial Number
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to http://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number Open door A.
Page 10: Using The Control Panel
Learn about the printer You can conﬁgure your printer by adding four optional 550‑sheet trays. Standard bin 650-sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550‑sheet trays Control panel Using the control panel...
Page 11: Understanding The Status Of The Indicator Light
Learn about the printer Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 12 Learn about the printer Weight Trays can feed paper of varying weights. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. For more information, see the “Supported paper weights” topic. Curl Curl is the tendency for paper to curl at its edges.
Page 13 Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers. • Recycled papers that fail EN12281:2002 (European). • Paper weighing less than 60 g/m (16 lb). • Multiple‑part forms or documents. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
Page 14 Learn about the printer Supported paper sizes 650‑sheet duo tray Optional 550‑sheet Paper size Two‑sided printing 550‑sheet tray 100‑sheet multipurpose tray feeder 210 x 297 mm (8.27 x 11.7 in.) A5 landscape 210 x 148 mm (8.27 x 5.83 in.) A5 portrait 148 x 210 mm (5.83 x 8.27 in.)
Page 15 Learn about the printer 650‑sheet duo tray Optional 550‑sheet Paper size Two‑sided printing 550‑sheet tray 100‑sheet multipurpose tray feeder Letter 215.9 x 279.4 mm (8.5 x 11 in.) Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) 2, 3 Universal...
Page 16 Learn about the printer 650‑sheet duo tray Optional 550‑sheet Paper size Two‑sided printing 550‑sheet tray 100‑sheet multipurpose tray feeder 12 Envelope 120.65 x 279.4 mm (4.75 x 11 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) B6 Envelope 125 x 176 mm (4.92 x 6.92 in.) C5 Envelope...
Page 17 Learn about the printer Supported paper types 650‑sheet duo tray Optional 550‑sheet Paper type Two‑sided printing 550‑sheet tray 100‑sheet tray multipurpose feeder Plain Card stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x] Notes: •...
Page 18 Learn about the printer Notes: • For 60–176 g/m (16–47‑lb bond) paper, grain long ﬁbers are recommended. • Paper less than 75 g/m (20‑lb bond) must be printed with Paper Type set to Light Paper. Failure to do so may cause excessive curl which can lead to feeding errors, especially in more humid environments. •...
Page 19: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20: Attaching Cables
Set up, install, and conﬁgure Left side 127 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 21 Set up, install, and conﬁgure Icon Function Stop or Cancel button Stop the current printer task. Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message and how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 22 To restore the default home screen, click Restore home screen. Apply the changes. Supported applications Application Printer models Display Customization C4342, C4352, CS730, CS735 Customer Support C4342, C4352 Device Quotas C4342, C4352 Using Display Customization Before using the application, make sure to do the following: •...
Page 23 Set up, install, and conﬁgure Using Customer Support Notes: • This application is supported only in some printer models. For more information, see “Supported applications” on page • For information on how to conﬁgure the application settings, see the Customer Support Administrator’s Guide.
Page 24: Managing Contacts
Set up, install, and conﬁgure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 25: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Apply the changes. Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 26 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen.
Page 27: Loading Paper And Specialty Media
Set up, install, and conﬁgure For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures” on page Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, touch Settings >...
Page 28 Set up, install, and conﬁgure Note: Use the indicators on the bottom of the tray to position the guides. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. •...
Page 29 Set up, install, and conﬁgure • For plain paper, make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams. • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overﬁlling may cause paper jams.
Page 30 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 31 Set up, install, and conﬁgure Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelope with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 32: Installing And Updating Software, Drivers, And Firmware
AirPrint-certiﬁed printer. If you want custom printing features, then download the print driver. Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen.
Page 33 • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Page 34 For more information on updating the ﬁrmware, contact your Lexmark representative. To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 35: Installing Hardware Options
Arabic – Mass storage • Printer hard disk • Licensed features – IPDS – Bar Code • Lexmark Internal solutions port (ISP) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card – Fiber Port • Wireless module – MarkNet N8370 –...
Page 36 Set up, install, and conﬁgure Notes: • An ISD or a hard disk is required to activate formsmerge and other features. • Some IPDS features require an ISD or a hard disk. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 37 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 38 Set up, install, and conﬁgure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 39 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the ISD connector. Insert the card to the ISD connector.
Page 40 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 41 Set up, install, and conﬁgure Installing the Trusted Platform Module CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 42 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the TPM connector. Attach the module to the TPM connector.
Page 43 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 44 Set up, install, and conﬁgure Installing an internal solutions port CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 45 Set up, install, and conﬁgure Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing ISP extended cable...
Page 46 Set up, install, and conﬁgure Install the ISP into its housing.
Page 47 Set up, install, and conﬁgure Attach the housing to the controller board shield.
Page 48 Set up, install, and conﬁgure Connect the ISP extended cable to the ISP connector in the controller board.
Page 49 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 50 Set up, install, and conﬁgure For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 51 Set up, install, and conﬁgure Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 52 Set up, install, and conﬁgure...
Page 53 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 54 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 55 Set up, install, and conﬁgure...
Page 56 Set up, install, and conﬁgure Install the wireless module into its housing.
Page 57 Set up, install, and conﬁgure Attach the wireless module to the controller board shield.
Page 58 Set up, install, and conﬁgure Connect the wireless assembly to the ISP connector in the controller board.
Page 59 Set up, install, and conﬁgure Attach the controller board shield. Attach the NFC card. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 60 Set up, install, and conﬁgure Installing MarkNet N8372 Wireless Print Server Turn off the printer. Apply isopropyl alcohol to a damp, soft, lint-free cloth, and then wipe the surface around the USB port. Install the wireless module. Notes: • Apply ﬁrm pressure to make sure that the tape sticks to the surface of the printer. •...
Page 61: Networking
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the App Store or Google Play From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 62 Set up, install, and conﬁgure From your mobile device, launch the application, and then accept the Terms of Use. Note: If necessary, grant permissions. Tap Connect to Printer > Go to Wi‑Fi Settings. Connect your mobile device to the printer wireless network. Return to the application, and then tap Setup Wi-Fi Connection Select a Wi-Fi network, and then type the network password.
Page 63 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct allows wireless devices to connect directly to a Wi-Fi Direct‑enabled printer without using an access point (wireless router). Before you begin, make sure that a wireless module is installed on your printer. For more information, see the Installing wireless modules section.
Page 64: Setting Up Serial Printing (Windows Only)
Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open Printers & scanners, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 65 Set up, install, and conﬁgure Open the printer properties, and then select the COM port from the list. Set the COM port parameters in Device Manager. Notes: • Serial printing reduces printing speed. • Make sure that the serial cable is connected to the serial port on your printer.
Page 66: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 67: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 68: Print
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
Page 69 Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certiﬁed printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Page 70: Printing From A Flash Drive
Print Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 71: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer Micro (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. –...
Page 72: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 73: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 74: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 75: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 76 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Disabled Enabled* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 77 Use printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled)*...
Page 78 Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Reset the counter for auto reboot. Auto Reboot Reset Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 79 Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
Page 80 Use printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Note: Appears only when a keyboard is attached to the printer. Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen.
Page 81 Use printer menus Menu item Description Tray Conﬁguration Display a message that lets the user change the paper size and paper type settings after inserting the tray. Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources.
Page 82 Use printer menus Menu item Description Supply Usage And Counters Reset the counter after installing a new fuser. Reset Maintenance Counter Supply Usage And Counters Adjust the amount of color coverage for each printing range. Tiered Coverage Ranges Printer Emulations Set the printer to recognize and use the PPDS data stream.
Page 83 Automatically Display Error Screens App Conﬁguration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase...
Page 84 Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Send Logs Send printer log information to Lexmark.
Page 85: Print
Use printer menus Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job.
Page 86 Use printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using the Pages per Side menu. None* Solid Copies...
Page 87 Use printer menus Menu item Description Low‑Speed Printer Usage Determine how the color imaging kit operates during low‑speed printing. Max Speed Notes: Max Yield* • When set to Max Yield, the color imaging kit slows or stops while printing groups of black-only pages. •...
Page 88 Use printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
Page 89 Use printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a ﬂash memory, a hard disk, or an intelligent storage drive (ISD) is installed.
Page 90 Use printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 91 Use printer menus Menu item Description Font Source Select the source which contains the default font selection. Resident* Notes: Disk • Disk and Flash appear only when a non-defective, non-protected Download hard disk or intelligent storage drive (ISD) that contains fonts is Flash installed.
Page 92 Use printer menus Menu item Description Auto CR after LF Set the printer to perform a carriage return after a line feed control command. Off* Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line. Auto LF after CR Set the printer to perform a line feed after a carriage return control command.
Page 93: Paper
Use printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs.
Page 94 Use printer menus Media Conﬁguration Universal Setup Menu item Description Units of Measure Specify the unit of measurement for the universal paper. Inches Note: Inches is the U.S. factory default setting. Millimeters is the Millimeters international factory default setting. Portrait Width Set the portrait width of the universal paper.
Page 95: Usb Drive
Use printer menus USB Drive Flash Drive Print Menu item Description Number of Copies Set the number of copies. 1–9999 (1*) Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color.
Page 96: Network/Ports
Use printer menus Menu item Description Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet.
Page 97 Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Add Wi‑Fi Network...
Page 98 Use printer menus Menu item Description Compatibility Specify the standard for the Wi‑Fi network. 802.11b/g/n (2.4GHz)* Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only 802.11a/b/g/n/ac (2.4GHz/5GHz) appear when a Wi‑Fi option is installed. 802.11a/n/ac (5GHz) Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal...
Page 99 Use printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 100 Use printer menus Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct Set the printer to connect directly to Wi-Fi devices. Off* Wi‑Fi Direct Name Specify the name of the Wi‑Fi Direct network. Wi‑Fi Direct Password Set the password to authenticate and validate users on a Wi‑Fi connection. Show Password on Setup Page Show the Wi‑Fi Direct Password on the Network Setup Page.
Page 101 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 102 Use printer menus Menu item Description DNS Server Address Specify the current Domain Name System (DNS) server address. Backup DNS Address Specify the backup DNS server addresses. Backup DNS Address 2 Backup DNS Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Page 103 Use printer menus Menu item Description TLS Support Enable the Transport Layer Security protocol. Enable TLSv1.0 (Off) Enable TLSv1.1 (Off*) Enable TLSv1.2 (On*) SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 104 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 105 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 106 Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Allowable Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 107 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 108 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 109: Cloud Services
Use printer menus Cloud Services Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Page 110 Use printer menus Menu item Description Administrative Menus Control access to the printer menus. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 111 Use printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 112 Use printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ Informational 7 ‑...
Page 113 Use printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 114 Use printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before printing the remaining copies.
Page 115 Use printer menus Menu item Description Stored on hard disk Set the printer to erase automatically all the data of a job from a storage drive after the job is ﬁnished. 1 Pass Erase* 3 Pass Erase Note: This menu item appears only when a hard disk or an intelligent storage drive is installed.
Page 116: Reports
Use printer menus Menu item Description Enable Password/PIN Reveal Show the password or personal identiﬁcation number. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus.
Page 117: Troubleshooting
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 118: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 119: Viewing Reports
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 120 71C1XY0 71C2XY0 71C8XY0 Supported only in the Lexmark CS730 printer model. Supported only in the Lexmark CS735 printer model. For more information on countries in each region, go to www.lexmark.com/regions. Lexmark CS730 High yield toner cartridges Item Worldwide Black 71C0H10...
Page 121 Maintain the printer Ordering black imaging unit Item Part number Black imaging unit 71C0Z10 Ordering color imaging kit Item Part number Color imaging kit 71C0Z50 Ordering a waste toner bottle Item Part number Waste toner bottle 71C0W00 Ordering a fuser maintenance kit Notes: •...
Page 122: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 123 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 124 Maintain the printer Insert the new toner cartridge. Close door B.
Page 125 Maintain the printer Replacing the black imaging unit Open door B.
Page 126 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 127 Maintain the printer Remove the toner cartridges.
Page 128 Maintain the printer Disconnect the imaging kit cable.
Page 129 Maintain the printer Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
Page 130 Maintain the printer Remove the used black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 131 Maintain the printer Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Unpack the new black imaging unit. Insert the new black imaging unit into the imaging kit.
Page 132 Maintain the printer Insert the imaging kit.
Page 133 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 134 Maintain the printer Replacing the color imaging kit Open door B.
Page 135 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 136 Maintain the printer Remove the toner cartridges.
Page 137 Maintain the printer Disconnect the imaging kit cable.
Page 138 Maintain the printer Remove the used imaging kit.
Page 139 Maintain the printer Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 140 Maintain the printer Unpack the new imaging kit. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
Page 141 Maintain the printer Insert the black imaging unit into the new imaging kit.
Page 142 Maintain the printer Insert the new imaging kit.
Page 143 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 144 Maintain the printer Replacing the waste toner bottle Open door B.
Page 145 Maintain the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door B. Dispose the used waste toner bottle properly.
Page 146 Maintain the printer Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 147 Maintain the printer Remove the used fuser. Unpack the new fuser. Insert the new fuser. Close door A1, and then close door A.
Page 148 Maintain the printer Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 149 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 150 Maintain the printer Insert the new pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 151 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 152 Maintain the printer Insert the new pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 153 Maintain the printer Remove the used separator bracket. Unpack the new separator bracket.
Page 154 Maintain the printer Insert the new separator bracket. Insert the tray. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter. Resetting the supply usage counters From the home screen, touch Settings >...
Page 155: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 156 Maintain the printer Cleaning the pick tires Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 157 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 158 Maintain the printer Insert the pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 159 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 160: Saving Energy And Paper
Maintain the printer Insert the pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 161: Moving The Printer To Another Location
Maintain the printer Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. • The Embedded Web Server is disabled when the printer is in Hibernate mode. Adjusting the brightness of the display From the home screen, touch Settings > Device > Preferences. In the Screen Brightness menu, adjust the setting.
Page 162: Shipping The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 163: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 172 “Ghost images”...
Page 164: Printer Error Codes
Troubleshoot a problem “Toner easily rubs off” on “Uneven print density” on “Horizontal dark lines” on “Vertical dark lines” on page 183 page 184 page 185 page 186 “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 187 page 188 page 190 Printer error codes...
Page 165 Troubleshoot a problem Error codes Error message Solution Change <source/> to <type/> 12.11, 12.21, 12.31, 12.41, 12.51 Open the indicated tray, remove <size/>. paper, and then load the correct paper type and size. For more Change <source/> to <type/> 12.12, 12.22, 12.32, 12.42, 12.52 information, see “Loading trays”...
Page 166 Troubleshoot a problem Error codes Error message Solution Reinstall missing or 31.40, 31.41, 31.42, 31.43 Open door B. unresponsive [color] Remove the cartridge. cartridge. Insert the cartridge. Close door B. Reinstall missing or 31.60 Open door B. unresponsive black imaging Remove the waste toner bottle.
Page 167 33.40, 33.41, 33.42, 33.43 Non-Lexmark [color] cartridge, see “Non‑Lexmark supply” on User's Guide. page 212. 33.60 Non-Lexmark black imaging unit, see User's Guide. 33.64 Non-Lexmark color imaging kit, see User's Guide. Insufficient memory to 37.1 Try one or more of the following: collate job.
Page 168 Troubleshoot a problem Error codes Error message Solution Complex page, some data may 39.1 Try one or more of the following: not have printed. • Touch Continue to clear the message and continue printing. • Cancel the current print job. •...
Page 169 Troubleshoot a problem Error codes Error message Solution Incompatible tray [x]. Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the indicated tray. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 170 Troubleshoot a problem Error codes Error message Solution Black imaging unit or color 84.01, 84.09 imaging kit nearly low. Black imaging unit or color 84.11, 84.13, 84.19 imaging kit low. Black imaging unit or color 84.21, 84.23, 84.29 imaging kit very low. Replace black imaging unit 84.31, 84.33, 84.41, 84.43, 84.48 •...
Page 171: Printing Problems
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 172 Troubleshoot a problem Dark print Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 173 Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Replace textured or rough paper with plain paper. Print the document. Is the print too dark? Step 6 Contact customer The problem is support. solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity.
Page 174 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Do ghost images appear on prints? Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages.
Page 175 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 176 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 177 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the home screen, touch Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 178 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 179 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Contact customer support.
Page 180 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 181 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Print on the other side of the paper. Remove paper, ﬂip it over, and then reload paper. Print the document. Is the paper curled? Step 4 Contact customer The problem is...
Page 182 Troubleshoot a problem Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Remove the color imaging kit, and then remove the black support.
Page 183 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the text or image clipped? Step 2 Go to step 3.
Page 184 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is solved. Depending on your operating system, specify the support.
Page 185 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 186 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 187 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact...
Page 188 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 189 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 190 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Go to step 3.
Page 191 Troubleshoot a problem Action Step 3 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact customer between the repeating defects on the affected color page. support or your Replace the supply item that matches the measurement on the service affected color page.
Page 192 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 193 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 194 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 195 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 196: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 197: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 198: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 199 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 200 Troubleshoot a problem Jam locations Standard bin Door A Trays Multipurpose feeder...
Page 201 Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 202 Troubleshoot a problem Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper.
Page 203 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A1.
Page 204 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close and latch the fuser access door. Close door A1, and then close door A. Paper jam behind door A Open door A.
Page 205 Troubleshoot a problem Open the isolation unit door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 206 Troubleshoot a problem Close and latch the isolation unit door. Close door A. Paper jam in the duplex area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 207 Troubleshoot a problem Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex cover, and then close door A.
Page 208: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 209 Troubleshoot a problem Action Step 6 The problem is Contact customer solved. support. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 210: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 211 Troubleshoot a problem Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is...
Page 212: Issues With Supplies
Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Non‑Lexmark supply The printer has detected a non‑Lexmark supply or part installed in the printer.
Page 213: Paper Feed Problems
Troubleshoot a problem Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used.
Page 214 Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the home screen, touch Settings > Print > Layout > Collate. Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 215 Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 216: Color Quality Problems
Troubleshoot a problem Color quality problems Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual > Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
Page 217 Troubleshoot a problem How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
Page 218: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 219: Recycle And Dispose
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 220: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 221 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Android, Google Play, and Google Chrome are trademarks of Google LLC.
Page 222 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 223 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 224 Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One‑sided: 610 (CS730de, C4342); inputs. 740 (CS735de, C4352) Two‑sided: 510 (CS730de, C4342); 610 (CS735de, C4352) Copy The product is generating hard‑copy output from hard‑copy...
Page 225 Scan The product is scanning hard‑copy documents. Ready The product is waiting for a print job. 27.0 (CS730de, C4342); 25.0 (CS735de, C4352) Sleep Mode The product is in a high‑level energy‑saving mode. Hibernate The product is in a low‑level energy‑saving mode.
Page 226 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 227 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 228 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 229 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 230 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 231: Index
Index Index interior of the printer 155 crooked print 181 pick tires 156 Customer Support activating Voice Guidance 25 cleaning pick roller in the using 23 adding apps to home screen 21 customer support multipurpose feeder 158 adding contact groups 24 cleaning the printer 155 contacting 218 adding contacts 24...
Page 232 54, 60 MarkNet N8370 Wireless Print intelligent storage drive 67 Server 54 erasing 66 MarkNet N8372 Wireless Print installing 38 genuine Lexmark parts and Server 60 internal option is not supplies 119 menu detected 210 genuine parts and supplies 119 802.1x 105...
Page 233 Network Overview 96 troubleshooting 211 erasing 66 Notiﬁcations 76 parts status Non‑Lexmark supply 212 Out of Service Erase 83 checking 118 non‑volatile memory 67 PCL 91 pick roller Not enough free space in ﬂash PDF 90...
Page 234 19 serial printing shipping 162 recycling setting up 64 printer conﬁgurations 9 Lexmark packaging 219 setting the paper size 27 printer error codes 164 setting the paper type 27 Lexmark products 219 printer error messages 164...
Page 235 175 using Customer Support 23 jammed pages are not using Display Customization 22 reprinted 215 using genuine Lexmark parts and job prints from the wrong supplies 119 tray 193 using the control panel 10 job prints on the wrong...

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