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Lexmark C734dn User Manual

User's guide
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Table of Contents
C734 and C736 Series
User's Guide
January 2010
www.lexmark.com
Machine type(s):
5026
Model(s):
210, 230, 280, 410, 430, 480

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  Summary of Contents for Lexmark C734dn

  • Page 1 C734 and C736 Series User's Guide January 2010 www.lexmark.com Machine type(s): 5026 Model(s): 210, 230, 280, 410, 430, 480...
  • Page 2: Table Of Contents

    Contents Safety information................5 Learning about the printer...............7 Thank you for choosing this printer!..........................7 Finding information about the printer...........................7 Selecting a location for the printer..........................8 Printer configurations................................10 Using the security lock feature............................12 Understanding the printer control panel........................12 Additional printer setup..............14 Installing internal options..............................14 Installing hardware options.............................31 Attaching cables..................................33 Verifying printer setup...............................34...
  • Page 3 Printing....................68 Printing a document................................68 Printing specialty documents............................69 Printing confidential and other held jobs........................71 Printing from a flash drive..............................73 Printing photos from a PictBridge-enabled digital camera.................74 Printing information pages..............................74 Canceling a print job................................75 Printing in black and white..............................77 Using Max Speed and Max Yield............................77 Understanding printer menus............78 Menus list....................................78 Supplies menu..................................79...
  • Page 4 Viewing reports..................................149 Restoring the factory default settings........................149 Copying printer settings to other printers.......................150 Clearing jams...................151 Avoiding jams..................................151 Accessing jam areas.................................152 200–201 paper jams.................................152 202 paper jam..................................153 203 and 230 paper jams..............................156 24x paper jam..................................158 250 paper jam..................................159 Troubleshooting................160 Understanding printer messages..........................160 Solving basic problems..............................172 Solving printing problems.............................172 Solving option problems..............................176...
  • Page 5: Safety Information

    Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 6 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. SAVE THESE INSTRUCTIONS. Safety information...
  • Page 7: Learning About The Printer

    Setup documentation—The setup documentation came with the printer and is also available on the Connecting the printer • Lexmark Web site at http://support.lexmark.com. Installing the printer software • Additional setup and instructions for using the printer: User's Guide—The User's Guide is available on the Software and Documentation CD.
  • Page 8: Selecting A Location For The Printer

    What are you looking for? Find it here The latest supplemental information, updates, and technical Lexmark Support Web site— http://support.lexmark.com support: Documentation Note: Select your region, and then select your product • to view the appropriate support site. Driver downloads •...
  • Page 9 152.4 mm (6.0 in.) 101.6 mm (4.0 in.) 609.6 mm (24.0 in.) 152.4 mm (6.0 in.) 304.8 mm (12.0 in.) Learning about the printer...
  • Page 10: Printer Configurations

    If you purchased a multifunction printer (MFP) that scans, copies, and faxes, you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Learning about the printer...
  • Page 11 Standard exit bin Paper support Printer control panel Optional 550-sheet specialty media drawer Optional 550-sheet tray Optional 2,000-sheet tray Standard 550-sheet tray (Tray 1) Multipurpose feeder Learning about the printer...
  • Page 12: Using The Security Lock Feature

    Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. Once locked, the metal plate and the system board cannot be removed. Attach a security lock to the printer in the location shown.
  • Page 13 Control panel item Description Navigation buttons Press the up or down arrow button to scroll through menu lists. Press the left or right arrow button to scroll through values or text that rolls to another screen. Numeric keypad Consists of the numbers 0–9, characters A through Z, an , and a backspace button.
  • Page 14: Additional Printer Setup

    Fonts – Firmware cards • Bar Code – PrintCryption – Printer hard disk • Lexmark Internal Solutions Ports (ISP) • RS-232-C Serial ISP – Parallel 1284-B ISP – MarkNet N8150 802.11 b/g/n Wireless ISP – MarkNet N8130 10/100 Fiber ISP –...
  • Page 15: Accessing The System Board To Install Internal Options

    Accessing the system board to install internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 16: Installing A Memory Card

    Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Firmware and flash memory card connectors Hard disk connector Internal print server connector Memory card connector...
  • Page 17 Open the memory card connector latches. Align the notch on the memory card with the ridge on the connector. Notch Ridge Additional printer setup...
  • Page 18: Installing A Flash Memory Or Firmware Card

    Push the memory card straight into the connector until it snaps into place. Reattach the system board cover. Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable.
  • Page 19 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. Plastic pins Metal pins Push the card firmly into place. Notes: The entire length of the connector on the card must touch and be flush against the system board. •...
  • Page 20: Installing An Internal Solutions Port

    Installing an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 21 Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out. Remove the screws holding the printer hard disk in place.
  • Page 22 Remove the printer hard disk by pulling it upward to unseat the standoffs. Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. Remove the metal cover from the ISP opening.
  • Page 23 Align the posts of the plastic tee to the holes in the system board, and press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and the tee is seated firmly on the system board. Install the ISP on the plastic tee.
  • Page 24 Lower the ISP toward the plastic tee until the ISP is seated between the guides of the plastic tee. Insert the long thumbscrew and turn it clockwise enough to hold the ISP in place, but do not tighten the thumbscrew at this time. Additional printer setup...
  • Page 25 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. Tighten the long thumbscrew. Warning—Potential Damage: Do not overtighten the thumbscrew. Insert the plug of the ISP interface cable into the receptacle of the system board. Note: The plugs and receptacles are color-coded.
  • Page 26: Installing A Printer Hard Disk

    Installing a printer hard disk The optional printer hard disk can be installed with or without a Lexmark Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing.
  • Page 27 Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer hard disk until the standoffs have seated into place. Insert the plug of the printer hard disk interface cable into the receptacle of the ISP. Note: The plugs and receptacles are color-coded.
  • Page 28 To install a printer hard disk directly on the system board: Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. Attach the two provided screws to secure the printer hard disk mounting bracket.
  • Page 29: Reattaching The System Board Cover

    Reattach the system board cover. Reattaching the system board cover Warning—Potential Damage: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. Note: This task requires a flathead screwdriver. Align the eight keyholes with the screws to replace the cover.
  • Page 30 Slide the cover down, and then turn each screw clockwise to tighten. Additional printer setup...
  • Page 31: Installing Hardware Options

    Note: The C736n, C736dn, and C736dtn model printers support a total of four optional input sources. The C734n, C734dn, C734dtn, and C734dnw model printers support a total of three optional input sources. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
  • Page 32 Optional 550-sheet specialty media drawer Optional 550-sheet tray Optional 2,000-sheet tray Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top down. Additional printer setup...
  • Page 33: Attaching Cables

    Align the printer with the tray, and then lower the printer into place. Label the trays and drawers with the supplied number labels from the top down. Note: The standard 550-sheet tray (Tray 1) must be labeled as the first tray. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm.
  • Page 34: Verifying Printer Setup

    USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. Ethernet port Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly.
  • Page 35: Setting Up The Printer Software

    Double-click the Install Printer and Software icon. Follow the instructions on the computer screen. Using the World Wide Web Go to the Lexmark Web site at www.lexmark.com. From the Drivers & Downloads menu, click Driver Finder. Select your printer, and then select your operating system.
  • Page 36: Updating Available Options In The Printer Driver

    Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For Windows users Open the Printers folder: Click , or click Start and then click Run.
  • Page 37: Setting Up Wireless Printing

    Setting up wireless printing Note: A Service Set Identifier (SSID) is a name assigned to a wireless network. Wireless Encryption Protocol (WEP) and Wi-Fi Protected Access (WPA) are types of security used on a network. Information you will need to set up the printer on a wireless network Note: Do not connect the installation or network cables until prompted to do so by the setup software.
  • Page 38 Connect the power cable to the printer and then to a properly grounded electrical outlet, and then turn the printer Make sure the printer and computer are fully on and ready. Do not connect the USB cable until instructed to do so on the screen. Insert the Software and Documentation CD.
  • Page 39: Installing The Printer On A Wireless Network (Macintosh)

    Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. Follow the instructions on the computer screen to complete the software installation. Note: Basic is the recommended path to choose.
  • Page 40: Configure The Printer For Wireless Access

    In Mac OS X version 10.5 or later From the Apple menu, choose System Preferences. Click Network. Click AirPort. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. From the Applications folder, double-click Internet Connect. From the toolbar, click AirPort.
  • Page 41: Configure Your Computer To Use The Printer Wirelessly

    Configure your computer to use the printer wirelessly To print to a network printer, each Macintosh user must install a custom PostScript Printer Description (PPD) file and create a printer in the Printer Setup Utility or Print Center. Install a PPD file on the computer: Insert the Software and Documentation CD in the CD or DVD drive.
  • Page 42: Installing The Printer On A Wired Network

    In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double-click the Utilities folder. Locate and double-click Printer Setup Utility or Print Center. From the Printer List, choose Add. Choose the Default Browser tab. Click More Printers.
  • Page 43: For Macintosh Users

    For Macintosh users Allow the network DHCP server to assign an IP address to the printer. Print the network setup page from the printer. For information on printing a network setup page, see “Printing a network setup page” on page 35. Locate the printer IP address in the TCP/IP section of the network setup page.
  • Page 44 Click +. Click AppleTalk. Select the printer from the list. Click Add. In Mac OS X version 10.4 and earlier From the Finder desktop, choose Go > Applications. Double-click Utilities. Double-click Printer Setup Utility or Print Center. From the Printer List, click Add. Choose the Default Browser tab.
  • Page 45: Changing Port Settings After Installing A New Network Internal Solutions Port

    Internal Solutions Port When a new network Lexmark Internal Solutions Port (ISP) is installed in the printer, the printer is assigned a new IP address. The printer configurations on computers that access the printer must be updated with this new IP address in order to print to it over the network.
  • Page 46 For Macintosh users Print a network setup page and make a note of the new IP address. Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. Add the printer: For IP printing: •...
  • Page 47: Setting Up Serial Printing

    Select the printer from the list. Click Add. Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate is not available.
  • Page 48 Press Enter, or click OK. The Device Manager opens. Click + to expand the list of available ports. Select the communications port where you attached the serial cable to your computer (example: COM1). Click Properties. On the Port Settings tab, set the serial parameters to the same serial parameters in the printer. Look for the printer settings under the serial heading on the menu settings page you printed earlier.
  • Page 49: Minimizing Your Printer's Environmental Impact

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
  • Page 50: Saving Energy

    Check your first draft for accuracy Before printing or making multiple copies of a document: Use the preview feature, which you can select from the Print dialog or the Lexmark Toolbar, to see how the • document will look before you print it.
  • Page 51: Reducing Printer Noise

    Press the up or down arrow button until Eco-Mode appears, and then press Press the left or right arrow button to scroll through the list of possible settings. Press at the correct setting. Submitting Selection appears. Reducing printer noise Use Quiet Mode to reduce printer noise. Note: See the table for the multiple settings that change when you select a Quiet Mode setting.
  • Page 52: Using The Printer Control Panel

    Using the Embedded Web Server Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.
  • Page 53: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
  • Page 54: Loading Paper And Specialty Media

    Note: The C736n, C736dn, and C736dtn model printers will support a total of four optional input sources. The C734n, C734dn, C734dtn, and C734dnw model printers will support a total of three optional input sources. Do not remove trays while a job prints or while Busy blinks on the printer control panel. Doing so may cause a jam.
  • Page 55 Notice the size indicators on the bottom of the tray. Use these indicators to help position the guides. Squeeze the width guide tabs as shown, and then slide the guide to the correct position for the size of paper being loaded. Notice the load line on the left side of the paper tray: it indicates the maximum height for loading paper.
  • Page 56 Squeeze the length guide tabs together, and then slide the length guide to the correct position for the size of paper being loaded. Note: The length guide has a locking device. To unlock the tray, slide the button on top of the length guide to the left as shown.
  • Page 57: Loading The Multipurpose Feeder

    Align the tray, and then reinsert it. If a different type of paper was loaded than the type previously loaded in the tray, then change the paper type setting for the tray from the printer control panel. For more information, see “Setting the paper size and type” on page 54.
  • Page 58 Width guide Width guide release tab Press the tray release latch to the left, and then pull the multipurpose feeder down. Gently pull the extension out until it is fully extended. Prepare a media stack for loading. Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. •...
  • Page 59: Linking And Unlinking Trays

    Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level • surface. Load the media stack with the recommended print side facedown and the top edge entering the printer first. Note: Load only one size and type of media at a time.
  • Page 60: Unlinking Trays

    The printer automatically senses the Paper Size setting according to the position of the paper guides in each tray except the standard 550-sheet tray and the multipurpose feeder. The printer can sense A4, A5, JIS B5, Letter, Legal, Executive, and Universal paper sizes. The multipurpose feeder and trays using other paper sizes can be linked manually using the Paper Size menu available from the Paper Size/Type menu.
  • Page 61: Assigning A Custom Paper Type Name To A Tray

    Assigning a custom paper type name to a tray Assign a Custom Type <x> name to a tray to link or unlink it. Associate the same Custom Type <x> name to each tray that you want to link. Only trays with the same custom names assigned will link. Make sure the printer is on and Ready appears.
  • Page 62: Paper And Specialty Media Guidelines

    Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60 to 220 g/m (16 to 58 lb bond) grain long. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
  • Page 63: Fiber Content

    Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,...
  • Page 64: Supported Paper Sizes, Types, And Weights

    The following tables provide information on standard and optional paper input sources and the types of paper they support. Note: To use a paper size that is unlisted, configure a Universal Paper Size. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Paper sizes supported by the printer Measurements apply to simplex (one-sided) printing only.
  • Page 65 Paper size Dimensions Standard Optional Optional Optional Multipurpose Duplex unit 550-sheet 550-sheet 550-sheet 2,000-sheet feeder tray (Tray tray specialty tray media drawer Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.)
  • Page 66: Paper Types And Weights Supported By The Printer

    Paper size Dimensions Standard Optional Optional Optional Multipurpose Duplex unit 550-sheet 550-sheet 550-sheet 2,000-sheet feeder tray (Tray tray specialty tray media drawer C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other 85.7 x 165 mm to Envelope...
  • Page 67 Paper labels are supported. Other media such as vinyl may show print quality defects in some environments, and prolonged vinyl label usage may reduce fuser life. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. Use envelopes that lie flat when individually placed on a table facedown.
  • Page 68: Printing

    Printing This chapter covers printing, printer reports, and job cancelation. The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see "Avoiding jams" and "Storing paper." Printing a document Printing a document Load paper into a tray or feeder.
  • Page 69: Printing Specialty Documents

    To prevent print quality problems, avoid getting fingerprints on the transparencies. • Before loading transparencies, fan the stack to prevent sheets from sticking together. • We recommend Lexmark part number 12A8240 for letter-size transparencies and Lexmark part number 12A8241 • for A4-size transparencies. Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities.
  • Page 70: Tips On Using Labels

    For detailed information on label printing, characteristics, and design, see the Card Stock & Label Guide available on the Lexmark Web site at http://support.lexmark.com. When printing on labels: Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that: •...
  • Page 71: Printing Confidential And Other Held Jobs

    When printing on card stock: Make sure the Paper Type is Card Stock. • Select the appropriate Paper Texture setting. • Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or • other paper-handling problems. Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 190°C (374°F) •...
  • Page 72: For Windows Users

    Printing confidential and other held jobs Note: Confidential and Verify print jobs are automatically deleted from memory after they print. Repeat and Reserve jobs continue to be held in the printer until you choose to delete them. For Windows Users With a document open, click File ª...
  • Page 73: Printing From A Flash Drive

    After selecting your job type, use the keypad to enter your PIN. If you enter an invalid PIN, the Invalid PIN screen appears. To re-enter the PIN, make sure Try again appears, and then press • To cancel the PIN, press the up or down arrow button until Cancel appears, and then press •...
  • Page 74: Printing Photos From A Pictbridge-Enabled Digital Camera

    Press the up or down arrow button until appears next to the document you want to print, and then press Note: Folders found on the flash drive appear as folders. File names are appended by the extension type (for example, .jpg). Press to print one copy, or enter the number of copies using the keypad, and then press to initiate the print...
  • Page 75: Canceling A Print Job

    Press the up or down arrow button until Reports appears, and then press Press the up or down arrow button until Print Fonts appears, and then press Press the up or down arrow button until appears next to PCL Fonts, PostScript Fonts, or PPDS Fonts, and then press After the font sample list prints, Ready appears.
  • Page 76: Canceling A Print Job From The Computer

    Canceling a print job from the computer For Windows users Open the printers folder: , or click Start and then click Run. Click In the Start Search or Run box, type control printers. Press Enter, or click OK. The printers folder opens. Double-click the printer icon.
  • Page 77: Printing In Black And White

    Printing in black and white To print all text and graphics using only the black toner cartridge, set the printer to Black Only. Note: The printer driver is capable of overriding this setting. From the printer control panel, press Press the up or down arrow button until Settings appears, and then press Press the up or down arrow button until Quality Menu appears, and then press Press the up or down arrow button until Print Mode appears, and then press Press the up or down arrow button until Black Only appears, and then press...
  • Page 78: Understanding Printer Menus

    Understanding printer menus Menus list Supplies Paper Menu Reports Settings Replace Supply Default Source Menu Settings Page General Settings Cyan Cartridge Paper Size/Type Device Statistics Setup Menu Magenta Cartridge Configure MP Network Setup Page Finishing Menu Yellow Cartridge Substitute Size Network <x>...
  • Page 79: Supplies Menu

    Supplies menu Supplies menu Menu item Description Replace Supply Provides the option to reset the supply counter for the photoconductor just replaced, or for all photoconductors Select the photoconductor, and then select Yes or No: Cyan Photoconductor Magenta Photoconductor Select Yes to reset the supply counter. •...
  • Page 80: Paper Menu

    Paper menu Default Source menu Menu item Description Default Source Sets a default paper source for all print jobs Tray <x> Notes: MP Feeder From the Paper menu, Configure MP must be set to Cassette for MP Feeder • Manual Paper to appear as a menu setting.
  • Page 81 Menu item Description Tray <x> Type Specifies the type of paper loaded in each tray Plain Paper Notes: Card Stock Plain Paper is the factory default setting for Tray 1. Custom Type <x> is • Transparency the factory default setting for all other trays. Glossy If available, a user-defined name will appear instead of Custom Type <x>.
  • Page 82 Menu item Description MP Feeder Type Specifies the type of paper loaded in the multipurpose feeder Plain Paper Notes: Card Stock From the Paper menu, Configure MP must be set to Cassette for MP • Transparency Feeder Type to appear as a menu item. Glossy Plain paper is the factory default setting.
  • Page 83: Configure Mp Menu

    Menu item Description Manual Paper Type Specifies the type of paper being manually loaded Plain Paper Note: Plain paper is the factory default setting. Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Roug/Cotton Custom Type <x>...
  • Page 84: Substitute Size Menu

    Substitute Size menu Menu item Description Substitute Size Substitutes a specified paper size if the requested paper size is not available Notes: Statement/A5 All Listed is the factory default setting. All available substitutions are • Letter/A4 allowed. All Listed The Off setting indicates no size substitutions are allowed. •...
  • Page 85 Menu item Description Vinyl Labels Texture Specifies the relative texture of the labels loaded Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specifies the relative texture of the paper loaded Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
  • Page 86: Paper Weight Menu

    Menu item Description Custom <x> Texture Specifies the relative texture of the custom paper loaded Smooth Notes: Normal Normal is the factory default setting. • Rough Settings appear only if the custom type is supported. • Paper Weight menu Menu item Description Plain Weight Specifies the relative weight of the paper loaded...
  • Page 87 Menu item Description Bond Weight Specifies the relative weight of the paper loaded Light Note: Rough is the factory default setting. Normal Heavy Envelope Weight Specifies the relative weight of the envelopes loaded Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight...
  • Page 88: Paper Loading Menu

    Paper Loading menu Menu item Description Recycled Loading Determines the paper loading direction for all jobs that specify Recycled as the paper type Duplex Note: Off is the factory default setting. Glossy Loading Determines the paper loading direction for all jobs that specify Glossy as the paper type Duplex Note: Off is the factory default setting.
  • Page 89: Custom Types Menu

    Custom Types menu Menu item Description Custom Type <x> Associates a paper or specialty media type with a Custom Type <x> name or a user-defined Custom Name created from the Embedded Web Server or Paper MarkVision Professional Card Stock Glossy Notes: Transparency Paper is the factory default setting.
  • Page 90: Reports Menu

    Menu item Description Portrait Height Sets the portrait height 3–14.17 inches Notes: 76–360 mm If the height exceeds the maximum, then the printer uses the • maximum height allowed. 14 inches is the US factory default setting. Inches can be increased in •...
  • Page 91: Network/Ports Menu

    Menu item Description Profiles List Prints a list of profiles stored in the printer Note: The page prints when this item is selected. NetWare Setup Page Prints a report containing NetWare-specific information about the network settings Notes: This menu item appears only for printers with an internal print server •...
  • Page 92 Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job requires it, regardless of the default printer language Notes: On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. •...
  • Page 93: Job Buffering

    Menu item Description Job Buffering Temporarily stores jobs on the printer hard disk before printing. This menu only appears if a formatted disk is installed. Notes: Auto Off is the factory default setting. • The On value buffers jobs on the printer hard disk. This menu selection appears •...
  • Page 94: Network Card Menu

    Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª Reports or Network Reports Menu item Description Print Setup Page Prints a report containing information about the current network setup Print NetWare Setup Page Notes: The Setup Page contains information about the network printer settings, such as •...
  • Page 95 Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª TCP/IP Menu item Description Activate Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or change the current TCP/IP Address Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP...
  • Page 96: Ipv6 Menu

    Menu item Description Enable HTTPS Lets you view or change the current HTTPS setting Note: Yes is the factory default setting. IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. This menu is available from the Network/Ports menu: Network/Ports ª...
  • Page 97: Appletalk Menu

    Menu item Description Compatibility Specifies the wireless standard for the wireless network 802.11n 802.11b/g 802.11b/g/n Choose Network Lets you select an available network for the printer to use <list of available networks> View Signal Quality Lets you view the quality of the wireless connection View Security Mode Lets you view the encryption method for the wireless connection.
  • Page 98: Lexlink Menu

    Menu item Description Network Number Lets you view the assigned NetWare network number Note: This can be changed only from the Embedded Web Server. Select SAP Frames Enables the Ethernet frame type setting Ethernet 802.2 Note: On is the factory default setting for all menu items. Ethernet 802.3 Ethernet Type II Ethernet SNAP...
  • Page 99 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. •...
  • Page 100 Menu item Description ENA Address Sets the network address information for an external print server that is attached to the printer using a USB cable Note: This menu item is available only if the printer is attached to an external print server through the USB port.
  • Page 101 Menu item Description Parallel Buffer Sets the size of the parallel input buffer Disabled Notes: Auto Auto is the factory default setting. • 3k to <maximum size allowed> The Disabled setting turns off job buffering. Any jobs already buffered on the •...
  • Page 102 Menu item Description Mac Binary PS Sets the printer to process Macintosh binary PostScript print jobs Notes: Auto is the factory default setting. • Auto The Off setting filters print jobs using the standard protocol. • The On setting processes raw binary PostScript print jobs. •...
  • Page 103 Menu item Description NPA Mode Sets the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes: Auto Auto is the factory default setting. • When the On setting is used, the printer performs NPA processing. If the data •...
  • Page 104 Menu item Description Robust XON Determines whether or not the printer communicates availability to the computer Notes: Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to • XON/XOFF.
  • Page 105: Smtp Setup Menu

    SMTP Setup menu Use the following menu to configure the SMTP server. Menu item Description Primary SMTP Gateway Specifies SMTP server port information Primary SMTP Gateway Port Note: 25 is the default SMTP gateway port. Range is 1-65536. Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specifies the amount of time in seconds before the server stops trying...
  • Page 106: Security Menu

    Security menu Miscellaneous menu Menu item Description Login Restriction Limits the number and time frames of failed login attempts from the printer control panel before all users are locked out Login failures 1-10 (3 attempts) Notes: Failure time frame “Login failures” specifies the number of failed login attempts before users are •...
  • Page 107: Disk Wiping Menu

    Disk Wiping menu Menu item Description Wiping Mode Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, such as downloaded fonts, macros, and held jobs.
  • Page 108: Security Audit Log Menu

    Menu item Description Manual Method Disk Wiping erases only print job data that is not currently in use by the file system from the printer hard disk. All permanent data on the printer hard disk is preserved, Single pass such as downloaded fonts, macros, and held jobs. Multiple pass Both manual and scheduled wiping allow the file system to reuse marked disk space without first having to wipe it.
  • Page 109 Menu item Description Configure Log Specifies whether and how the audit logs are created Enable Audit Notes: Enable audit determines if events are recorded in the secure audit log and • remote syslog. No is the factory default setting. Enable Remote Syslog Enable remote syslog determines if logs are being sent to a remote server.
  • Page 110: Settings Menu

    Settings menu General Settings menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers. Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski...
  • Page 111: Quiet Mode

    Menu item Description Quiet Mode Reduces the amount of noise produced by the printer Off (Image/Photo) Notes: On (Text/Graphics) Off is the factory default setting. This setting supports the • performance specifications for your printer. On configures the printer to produce as little noise as possible. •...
  • Page 112 Menu item Description Timeouts Sets the amount of time the printer waits after a job is printed before it goes into a reduced power state Power Saver 1–240 Notes: 30 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer •...
  • Page 113: Factory Defaults

    Menu item Description Print Recovery Specifies whether the printer reprints jammed pages Jam Recovery Notes: Auto is the factory default setting. The printer reprints • jammed pages unless the memory required to hold the pages Auto is needed for other printer tasks. On sets the printer to always reprint jammed pages.
  • Page 114: Setup Menu

    Setup menu Menu item Description Printer Language Sets the default printer language PCL Emulation Notes: PS Emulation PCL emulation uses a PCL interpreter for processing print • jobs. PostScript emulation uses a PS interpreter for processing print jobs. PCL is the factory default printer language. •...
  • Page 115: Job Accounting

    Menu item Description Download Target Sets the storage location for downloads Notes: Flash RAM is the factory default setting. • Disk Storing downloads in flash memory or on a printer hard disk • places them in permanent storage. Downloads remain in flash memory or on the printer hard disk even when the printer is turned off.
  • Page 116: Finishing Menu

    Finishing menu Menu item Description Sides (Duplex) Specifies whether duplex (2-sided) printing is set as the default for all print jobs 1 sided Notes: 2 sided 1 sided is the factory default setting. • To set 2-sided printing from the software program: for Windows users, click •...
  • Page 117: Quality Menu

    Menu item Description Separator Source Specifies the paper source for separator sheets Tray <x> Notes: Multi-Purpose Feeder Tray 1 (standard tray) is the factory default setting. • From the Paper menu, Configure MP must be set to Cassette for Multi-Purpose •...
  • Page 118 Menu item Description Color Correction Adjusts the color output on the printed page Auto Notes: Auto is the factory default setting. Auto applies different color conversion tables • Manual to each object on the printed page. Off turns off color correction. •...
  • Page 119 Menu item Description RGB Contrast Adjusts contrast in color outputs 0–5 Notes: 0 is the factory default setting. • This does not affect files where CMYK color specifications are being used. • RGB Saturation Adjusts saturation in color outputs 0–5 Notes: 0 is the factory default setting.
  • Page 120 Menu item Description Manual Color Customizes the RGB color conversions RGB Image Notes: Vivid sRGB Display is the factory default setting for RGB Image. This applies a color • sRGB Display conversion table to an output that matches the colors displayed on a computer Display—True Black monitor.
  • Page 121: Utilities Menu

    Utilities menu Menu item Description Remove Held Jobs Removes confidential and held jobs from the printer hard disk Confidential Notes: Held Selecting a setting affects only print jobs that are resident in the printer. • Not Restored Bookmarks, jobs on flash drives, and other types of held jobs are not affected. Selecting Not Restored removes all Print and Hold jobs that were not restored •...
  • Page 122: Xps Menu

    Menu item Description LCD Contrast Adjusts the contrast lighting of the display 1–10 Notes: 5 is the factory default setting. • A higher setting makes the display appear lighter. • A lower setting makes the display appear darker. • LCD Brightness Adjusts the brightness of the backlight on the display 1–10 Notes:...
  • Page 123: Image Smoothing

    Menu item Description Font Priority Establishes the font search order Resident Notes: Flash/Disk Resident is the factory default setting. • A formatted flash memory option card or printer hard disk must be • installed in the printer and operating properly for this menu item to be available.
  • Page 124: Symbol Set

    Menu item Description Symbol Set Specifies the symbol set for each font name 10U PC-8 Notes: 12U PC-850 10U PC-8 is the US factory default setting. • 12U PC-850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, •...
  • Page 125 Menu item Description PCL Emulation Settings Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command Auto CR after LF Notes: Off is the factory default setting. • Setting alterations are duplicated in the PPDS menu. •...
  • Page 126: Html Menu

    HTML menu Menu item Description Font Name Intl CG Times Sets the default font for HTML documents Albertus MT Intl Courier Note: The Times font is used in HTML documents that do not specify Antique Olive Intl Univers a font. Apple Chancery Joanna MT Arial MT...
  • Page 127: Image Menu

    Menu item Description Backgrounds Specifies whether to print backgrounds on HTML documents Do Not Print Note: Print is the factory default setting. Print Image menu Menu item Description Auto Fit Selects the optimal paper size, scaling, and orientation Notes: On is the factory default setting. •...
  • Page 128: Pictbridge Menu

    PictBridge menu Menu item Description Photo Size Selects the optimal photo size Auto Notes: Auto is the factory default setting. • If both the printer and the PictBridge-enabled digital camera have a value for • Hagaki Postcard this setting, the camera value always supersedes the printer value. Card Size 100x150 mm 4x6 inches...
  • Page 129 Menu item Description Paper Source Sets a default paper source for all print jobs Tray <x> Note: Tray 1 (standard tray) is the factory default setting. Manual Feeder Envelope Feeder Color Allows the printer to generate colored output Note: On is the factory default setting. Collate Stacks the pages of a print job in sequence when printing multiple copies Off (1,1,1,2,2,2)
  • Page 130: Help Menu

    Menu item Description N-up Ordering Specifies the positioning of multiple-page images when using N-up (pages-side) Horizontal Notes: Reverse Horizontal Horizontal is the factory default setting. • Reverse Vertical Positioning depends on the number of images and whether the images are in •...
  • Page 131 Menu item Description Information Guide Provides help in locating additional information Connection Guide Provides information about connecting the printer locally (USB) or to a network Moving Guide Provides instructions for safely moving the printer Supplies Guide Provides part numbers for ordering supplies Understanding printer menus...
  • Page 132: Maintaining The Printer

    Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
  • Page 133 Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes. Remove all four toner cartridges. Do not remove the photoconductor units for this procedure. Locate the four printhead lenses. Clean the lenses using a can of compressed air. Warning—Potential Damage: Do not touch the printhead lenses.
  • Page 134: Storing Supplies

    Close the front door. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: Direct sunlight • Temperatures above 35°C (95°F) •...
  • Page 135: Ordering Supplies

    To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
  • Page 136: Replacing Supplies

    When 80 Replace Fuser or 83 Replace Transfer Module appears, install the new fuser or the new transfer module. For installation information, see the documentation that came with the part. Part name Part number Fuser 40X5095 (100 volt) 40X5093 (115 volt) 40X5094 (230 volt) Transfer Module 40X5096...
  • Page 137 Pull up and out on the green tabs of the specified cartridge to remove it from the printer. Shake the cartridge front to back and side to side to redistribute the toner. Maintaining the printer...
  • Page 138 Reinsert the cartridge to continue printing. Repeat this process multiple times until printed text and graphics remain faded. When printed text and graphics remain faded, replace the specified cartridge. Repeat steps 1 and 2, and then follow the steps below. Unpack a new cartridge.
  • Page 139 Shake the new cartridge front to back and side to side to evenly distribute the toner. Remove the red packing strip from the new cartridge. Insert the new cartridge into the printer. Maintaining the printer...
  • Page 140 Close the front door. Note: Make sure each cartridge is fully pushed in. If a cartridge is not installed correctly, the printer may issue a <color> Cartridge Missing message, where <color> is Black, Cyan, Magenta, or Yellow. The printer may also issue the message Close front door. If either of these messages appears, follow these steps to clear the printer control panel message and continue printing: Open the front door.
  • Page 141: Replacing A Photoconductor

    Replacing a photoconductor There are three different display messages that may appear when a photoconductor replacement is necessary: 84 Replace <color> photoconductor, 84 <color> photoconductor nearly low, or 84 <color> photoconductor low. Note: A replacement photoconductor can be used with any color. Replacing a photoconductor is a two-part process.
  • Page 142 Unpack the replacement photoconductor. Warning—Potential Damage: Do not touch the shiny area on the photoconductor drum. Touching it could damage the photoconductor. Align and insert the left end of the photoconductor, and then press the right end until it clicks into place. Remove the red packing strip from the top of the photoconductor.
  • Page 143 Place the old photoconductor into the replacement photoconductor box, and then place the return label on the box for shipping to Lexmark for recycling. Close the front door. If you see 84 Replace <color> photoconductor, 84 <color> photoconductor nearly low, or 84 <color> photoconductor low on the display, then press the up or down arrow button until Supply Replaced appears, and then press Note: Failure to reset the life count may result in degraded print quality.
  • Page 144: Replacing The Waste Toner Box

    If you see Ready on the printer display after you have replaced a photoconductor, continue with steps 1–7: To specify the replaced photoconductor, press Supplies Menu appears. Press Replace Supply appears. Press Press the up or down arrow button until All, Cyan photoconductor, Magenta photoconductor, Yellow photoconductor, or Black photoconductor appears, depending on the photoconductor you just replaced.
  • Page 145 Peel the seal from the side of the full waste toner box as shown, and then place it over the hole to seal off the waste toner box. Place the sealed waste toner box in the recycling bag. Place the bag into the shipping box you just removed the replacement part from. Peel the recycling label off, and place it on the shipping box.
  • Page 146: Moving The Printer

    Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
  • Page 147: Setting The Printer Up In A New Location

    Setting the printer up in a new location When the printer is set up, allow clearance around it as shown. 152.4 mm (6.0 in.) 101.6 mm (4.0 in.) 609.6 mm (24.0 in.) 152.4 mm (6.0 in.) 304.8 mm (12.0 in.) Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
  • Page 148: Administrative Support

    For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Using the Embedded Web Server Type the printer IP address into the address field of your Web browser.
  • Page 149: Setting Up E-Mail Alerts

    Setting up e-mail alerts You can have the printer send you an e-mail when the supplies are getting low or when the paper needs to be changed, added, or unjammed. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then you can: View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu.
  • Page 150: Copying Printer Settings To Other Printers

    Copying printer settings to other printers Using the Embedded Web Server, you can copy printer settings to up to 15 other network printers. Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then you can: View the IP address on the printer control panel in the TCP/IP section under the Networks/Ports menu.
  • Page 151: Clearing Jams

    Clearing jams Jam error messages appear on the display and include the area of the printer where the jam occurred. When there is more than one jam, the number of jammed pages is displayed. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations Make sure the paper lies flat in the tray.
  • Page 152: Accessing Jam Areas

    Accessing jam areas When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path and then press Jam number Jam location...
  • Page 153: 202 Paper Jam

    If the jam is under the photoconductor units: Pull the jam towards you. Note: You may need to remove the photoconductor units if the paper is lodged too tightly under them. Remove each photoconductor unit, and place it on a flat surface. Remove the jammed paper, and then replace each photoconductor unit.
  • Page 154 Paper jam under the fuser unit Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open longer than 10 minutes. Open the front door, and then open the top cover. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Page 155 Lift the handholds on each side of the fuser unit, and then pull forward to remove it. Place the fuser unit on a flat surface. Pull the paper gently out of the printer or up toward the standard exit bin to remove it. Reinstall the fuser unit.
  • Page 156: 203 And 230 Paper Jams

    203 and 230 paper jams If the jam is in the standard exit bin, grasp the paper and pull it away from the bin. If the jam is under the rollers near the fuser: Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open longer than 10 minutes.
  • Page 157 Pull straight up to remove the jammed paper. Pull out on the release tabs to allow the front door to split. Pull straight out to remove any jammed paper. Close the front door. Reinsert Tray 1. Press Clearing jams...
  • Page 158: 24X Paper Jam

    24x paper jam Paper jammed in Tray 1 Open Tray 1, and then pull the jammed pages straight up and out. Close Tray 1. Press Paper jammed in front of Tray 1 Open Tray 1, and then pull the jammed pages up and out. Close Tray 1.
  • Page 159: 250 Paper Jam

    Press Paper jammed in one of the optional trays Open the specified optional tray, and pull the jammed pages out as illustrated. Close the specified optional tray. Press 250 paper jam Press the paper release lever, and then remove the jammed pages from the multipurpose feeder. Load new paper into the multipurpose feeder.
  • Page 160: Troubleshooting

    Troubleshooting Understanding printer messages When Manual Feeder appears on the display, it refers to the multipurpose tray, which is also referred to as the multipurpose feeder. Change <src> to <custom type name> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray.
  • Page 161: Close Front Door

    To cancel the current print job, press the up or down arrow button until Cancel job appears, and then press • For more information, press the up or down arrow button until Show me or Tell me more appears, and •...
  • Page 162 Cancel the print job. Press the up or down arrow button until Cancel job appears, and then press • For more information, press the up or down arrow button until Show me or Tell me more appears, and • then press Load <src>...
  • Page 163 Press the up or down arrow button until Cancel job appears, and then press to cancel the print job. • For more information, press the up or down arrow button until Show me or Tell me more appears, and • then press Load Manual Feeder with <custom string>...
  • Page 164: Remove Paper From Standard Output Bin

    Remove all color supplies The printer is set for Color Lock Out printing in the Config menu. Try one of the following methods: Remove all color toner cartridges and photoconductor units. • Note: Do not remove the black toner cartridge or photoconductor unit. Press the up or down arrow button until Continue appears, and then press to clear the message and print •...
  • Page 165: Short Paper

    Unsupported USB device, please remove Remove the unrecognized USB device. 31.yy Missing or defective <color> cartridge The specified toner cartridge is either missing or not functioning properly. Remove the specified toner cartridge, and then reinstall it. • Remove the specified toner cartridge, and then install a new one. •...
  • Page 166: Insufficient Memory To Collate Job

    37 Insufficient memory to collate job Try one or more of the following: Press the up or down arrow button until Continue appears, and then press to print the portion of the job • already stored and begin collating the rest of the print job. Cancel the current print job.
  • Page 167: Not Enough Free Space In Flash Memory For Resources

    52 Not enough free space in flash memory for resources Try one or more of the following: Press the up or down arrow button until Continue appears, and then press to stop the defragment • operation and continue printing. Downloaded fonts and macros not previously stored in flash memory are deleted. Delete fonts, macros, and other data stored in flash memory.
  • Page 168: Standard Usb Port Disabled

    56 Standard USB port disabled Try one or more of the following: Press the up or down arrow button until Continue appears, and then press to clear the message. • The printer discards any data received through the USB port. Make sure the USB Buffer menu item is not set to Disabled.
  • Page 169: Disk Full

    59 Incompatible tray <x> Only options designed specifically for this printer are supported. Try one or more of the following: Remove the specified tray. • Press the up or down arrow button until Continue appears, and then press to clear the message and •...
  • Page 170: Xx Fuser Missing

    80.xx Fuser missing Reinsert the fuser into the printer. 82.yy Replace waste toner box The waste toner box is full. Replace the waste toner box using the instruction sheet that came with the replacement part. Clear the paper path. 82.yy Waste toner box nearly full Order a replacement waste toner box immediately.
  • Page 171 84.xx <color> photoconductor low Press the up or down arrow button until Continue appears, and then press Order a replacement photoconductor immediately. When print quality is reduced, install the new photoconductor using the instruction sheet that came with the replacement part. 84.xx <color>...
  • Page 172: Solving Basic Problems

    Solving basic problems Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. •...
  • Page 173: Printer Control Panel Display Is Blank Or Displays Only Diamonds

    Contact your system support person to make sure the network is functioning correctly. Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com. AKE SURE YOU ARE USING A RECOMMENDED PRINTER CABLE For more information, visit the Lexmark Web site at www.lexmark.com.
  • Page 174: Confidential And Other Held Jobs Do Not Print

    For more information, see the setup documentation that came with the printer. Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: ARTIAL JOB NO JOB OR BLANK PAGE PRINTS The print job may contain a formatting error or invalid data. Delete the print job, and then print it again.
  • Page 175: Job Prints From The Wrong Tray Or On The Wrong Paper

    Job prints from the wrong tray or on the wrong paper HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
  • Page 176: Solving Option Problems

    AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur Increase the Print Timeout value: From the printer control panel, press Press the up or down arrow button until Settings appears, and then press Press the up or down arrow button until General Settings appears, and then press Press the up or down arrow button until Timeouts appears, and then press Press the up or down arrow button until Print Timeout appears, and then press...
  • Page 177: Paper Trays

    If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet. Solving 2,000-sheet drawer problems...
  • Page 178: Memory Card

    Make sure the hard disk is securely connected to the printer system board. Internal Solutions Port If the Lexmark Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: HECK THE CONNECTIONS Make sure the ISP is securely attached to the printer system board.
  • Page 179: Solving Paper Feed Problems

    USB/parallel interface card Check the USB/parallel interface card connections: Make sure the USB/parallel interface card is securely connected to the printer system board. • Make sure you are using the correct cable and that it is securely connected. • Solving paper feed problems Paper frequently jams These are possible solutions.
  • Page 180: Solving Print Quality Problems

    Press the up or down arrow button until Jam Recovery appears, and then press Press the up or down arrow button until On or Auto appears, and then press Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support.
  • Page 181: Characters Have Jagged Or Uneven Edges

    If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program.
  • Page 182: Clipped Images

    Press the left or right arrow button until that number is displayed, and then press Submitting selection appears. Repeat steps 6 through 8 to align sets A through L. Press Press Press the up or down arrow button until Exit Config Menu appears, and then press Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
  • Page 183: Gray Background

    HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
  • Page 184 These are possible solutions. Try one or more of the following: HECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded. HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Size setting.
  • Page 185: Paper Curl

    Paper curl These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
  • Page 186: Print Is Too Dark

    Print is too dark These are possible solutions. Try one or more of the following: ECALIBRATE THE PRINTER Perform Color Adjust from the printer control panel Quality menu. HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
  • Page 187: Repeating Defects

    HECK THE DARKNESS BRIGHTNESS AND CONTRAST SETTINGS The Toner Darkness setting is too light, the RGB Brightness setting is too light, or the RGB Contrast setting is too low. Change these settings from the printer control panel Quality menu. • For Windows users, change these settings from Print Properties.
  • Page 188: Skewed Print

    Replace the toner cartridge if the defects occur every: 33.0 mm (1.30 in.) • 35.3 mm (1.39 in.) • Replace the photoconductor if the defects occur every: 28.3 mm (1.11 in.) • 72.4 mm (2.85 in.) • Replace the fuser if the defects occur every: 47.4 mm (1.87 in.) •...
  • Page 189: Streaked Horizontal Lines

    HE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Remove the toner cartridge and shake it from side to side to redistribute the toner, and then reinstall it. If the problem continues, replace the used toner cartridge with a new one. The printer may also need to be serviced. For more information, contact Customer Support.
  • Page 190: Toner Fog Or Background Shading Appears On The Page

    HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. HE TRANSFER MODULE MAY BE WORN OR DEFECTIVE Replace the transfer module. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following: HE TONER CARTRIDGE MAY BE DEFECTIVE OR INSTALLED INCORRECTLY Reinstall or replace the toner cartridge.
  • Page 191: Toner Specks

    These are possible solutions. Try one or more of the following: HECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings match the paper loaded in the tray: From the printer control panel Paper menu, check the Paper Type and Paper Weight settings. Change the Paper Weight setting from Normal to Heavy.
  • Page 192: Transparency Print Quality Is Poor

    Transparency print quality is poor Try one or more of the following: HECK THE TRANSPARENCIES Use only transparencies that meet the printer specifications. HECK THE PAPER TYPE SETTING Make sure the paper type setting is set to Transparency: From the printer control panel Paper menu, check the Paper Type setting. Before sending the job to print, specify the correct type setting: For Windows users, specify the type from Print Properties.
  • Page 193: Solving Color Quality Problems

    Solving color quality problems This section helps answer some basic color-related questions and describes how some of the features provided in the Quality Menu can be used to solve typical color problems. FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature.
  • Page 194 My color transparencies seem dark when they are projected. Is there anything I can do to improve the color? This problem most commonly occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. If a reflective projector must be used, then adjusting the Toner Darkness setting to 1, 2, or 3 will lighten the transparency.
  • Page 195: Contacting Customer Support

    How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates a multiple-page printout consisting of hundreds of colored boxes.
  • Page 196 You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.
  • Page 197: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 198: United States Government Rights

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 199: Modular Component Notice

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Static sensitivity notice...
  • Page 200: Energy Star

    ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
  • Page 201: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the Sleep Mode.
  • Page 202: Industry Canada Compliance Statement

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 203: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 204 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 205: Statement Of Limited Warranty

    —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 206: Extent Of Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 207 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
  • Page 208 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 209 Software Program and requested by you. Lexmark agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services.
  • Page 210 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.
  • Page 211: Index

    Index Numerics 82.yy Replace waste toner box 170 Change <src> to <custom type 82.yy Waste toner box missing 170 name> 160 2,000-sheet tray 82.yy Waste toner box nearly Change <src> to <size> 160 installing 31 full 170 Change <src> to <type> 31.yy Missing or defective <color>...
  • Page 212 display troubleshooting finding IPv6 menu 96 display is blank 173 information 7 display shows only publications 7 diamonds 173 Web site 7 jams display, printer control panel Finishing menu 116 accessing jam areas 152 adjusting brightness 52 firmware card avoiding 151 documents, printing installing 18 locations 152...
  • Page 213 memory card menus, diagram 78 unacceptable 63 installing 16 Miscellaneous menu 106 Universal Paper Size 89 troubleshooting 178 moving the printer 146 paper feed troubleshooting menu settings multipurpose feeder message remains after jam is loading on multiple printers 150 loading 57 cleared 179 menu settings page page that jammed does not...
  • Page 214 print quality troubleshooting printer control panel 12 82 Waste toner box nearly blank pages 180 factory defaults, restoring 149 full 144 characters have jagged printer hard disk 82.yy Replace waste toner edges 181 installing 26 box 170 clipped images 182 printer messages 82.yy Waste toner box color misregistration 181...
  • Page 215 Standard USB menu 98 using 49 Securely clearing disk space 164 status of supplies, recycling Some held jobs were not checking 134, 135 Lexmark packaging 53 restored 164 storing Lexmark products 53 Unsupported disk 164 paper 64 toner cartridges 53...
  • Page 216 printing 69 poor transparency quality 192 tray linking 60, 61 print irregularities 185 waste toner box tray unlinking 60, 61 print is too dark 186 ordering 136 trays print is too light 186 replacing 144 linking 59, 61 print quality test pages 180 Web site unlinking 60, 61 repeating defects 187...