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LevelOne WBR-1101TX User Guide
Dial-in Access
Problem 1:
Remote PC can't connect to the LevelOne WBR-1101TX.
Solution 1:
Check the settings on the LevelOne WBR-1101TX
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Check the Modem
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Check the Remote PC
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Problem 2:
Remote PC can connect, but can't access LAN resources.
Answer 2:
You can only access LAN resources which use TCP/IP, such as Web, FTP
and E-Mail Servers. Microsoft networking and similar services are not
available.
Problem 3:
On the LAN, there is an IP Address conflict involving the Dial-in PC.
How do I set the IP Address allocated to the Dial-in PC?
This problem can only occur if the LevelOne WBR-1101TX's DHCP
Answer 3:
S
Dial-in is Enabled.
User has been created, and has Dial-in permission.
Call-back settings are correct for this user.
Modem settings are correct.
Both the LevelOne WBR-1101TX and the remote PC are using the
same settings for the login authentication (PAP, CHAP, MSCHAP).
Modem is properly connected and powered on.
The modem is working correctly, and the Remote user is dialing the
correct telephone number for the modem.
This can be checked by listening to the modem. You should hear the
LevelOne WBR-1101TX's modem answer the incoming call.
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If the call is received but not answered, the modem's "Auto-
answer" feature is turned OFF. To turn it on, add the appropriate
AT command to the Initial String in the on the LevelOne WBR-
1101TX's Modem Properties screen. See Chapter 6 for details of
the Modem Properties screen, and Appendix C for more informa-
tion on AT commands.
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If the call is answered, but no connection is established, then ei-
ther the modems are unable to negotiate a connection, or the login
to the LevelOne WBR-1101TX has failed.
This can be checked by examining the Log file for the Remote
PC. See Finding the current Initial String in Appendix C for in-
structions on enabling and viewing the Log file.
Ensure that both the LevelOne WBR-1101TX and the remote PC are
using the same settings for the login authentication (PAP, CHAP,
MSCHAP).
When prompted for "User Name" and "Password", the remote user
must enter the correct User Name and Password, as configured on the
LevelOne WBR-1101TX's User Details screen.
The modem Log file on the remote PC may provide useful informa-
tion about the cause of the connection failure. See Finding the current
Initial String in Appendix C for instructions on enabling and viewing
the Log file.
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