Installation Scenarios; Scenario 1 - A Central Mycalls Pc Colleting From Multiple Pbx's - NEC Univerge SV9100 Installation Manual

Installation Scenarios

There are many different configurations that can be used in an enterprise environment. These
different configurations are shown in the following section of this manual. The same level of MyCalls
software should be used where different types of NEC PBX's are used. Check with your technical
support if you are unsure about the current released versions of MyCalls.
An SV9100 has two types of information that MyCalls needs in order to function, Port Commands
(Referred to as P Commands or P Events) and SMDR. A P Command is output each time a call is
presented to the PBX or each time an extensions status changes. A standard call will generate
around 10 P commands. It is therefore not recommended to directly connect more than 10 SV9100's
or to a single PC. If there is a requirement to connect more than 10 SV9100's into a MyCalls
Enterprise network then clustering should be used. Clustering can send a unified version of the P
commands and SMDR output to a MyCalls Server.
Call recording can be used with any of the following scenarios and will always need a local PC to
record calls on to. Calls can be played back from a central location or client over a network. Call
recording licenses should be installed on the SV9100 holding the license for the Enterprise.
A combination of SL series PBX's and SV9100's can be used in the same enterprise installation but
the MyCalls software level must be the same.
Scenario 1 – A Central MyCalls PC Colleting from Multiple PBX's
There is a Central PC running MyCalls at a head office and all the P commands and SMDR are sent
directly over the network to the MyCalls server PC. This is only suitable for connecting up to 10
SV9100's to a single PC. If a link between the remote sites goes down then there is a possibility that
data will be lost until the link is restored.
MyCalls clients can be installed on the network to give users access to real time screens and reports.
Any user in MyCalls will be able to report against any PBX.
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