Configuring Mycalls; Configuring Pilot Numbers - NEC Univerge SV9100 Installation Manual

Configuring MyCalls

Configuring Pilot Numbers

Calls that are delivered to ACD groups are referred to as Pilot Numbers in MyCalls. Pilot numbers are
displayed in MyCalls as a two digit number ranging from 01-64. During the Config Import MyCalls will
detect configured ACD groups on the system and list them as pilot numbers. The SV9100 does don't
store a name for the pilot numbers so these can be given meaningful names in the MyCalls
configuration.
Any pilot numbers that are not auto configured can be added manually. If MyCalls sees a call to a
new pilot number that it does not know about, it will automatically add it into its configuration. Any
pilot numbers that have been automatically added into MyCalls will need setting as ACD queues. In
MyCalls, click Configure / Telephone System / Devices / Pilot Numbers / Create or edit. When editing
the pilot numbers, you can assign ACD using the drop down menu in the Type column.
To manually add a pilot number, you can click 'Add new pilot number' in 'Edit Pilot Numbers' or click
create a range of pilot numbers in Configure / Telephone System / Devices / Pilot Numbers. When
adding the pilot numbers, make sure to set the type to ACD Queue.
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