Agent Control Groups - NEC Univerge SV9100 Installation Manual

In the PBX Connection Configuration screen, enter the IP Address of the PBX and the TCP Port used
for Agent Control. The transaction Timeout should be left at 5 seconds. The start AIC code is the first
AIC code that was created during the SV9100 Programming, by default leave the Start AIC code at 1.
If for some reason, the AIC codes have been created starting from some other code, you can change
the start AIC code. If for example the AIC codes started so that AIC code 100 logged into ACD group
1, then AIC 101 logged into ACD Group 2, you would set the AIC start code to be 100. Click OK twice
to save the changes, MyCalls will attempt to connect to the once you have configured this setting.

Agent Control Groups

Users have to be created in MyCalls and assigned to a PIN number as normal. They then have to be
assigned to an Agent Control Group. An Agent control group is where you can give a number of
agents the ability to logon to different ACD groups. If unavailable code groups have been created,
they can also be assigned to the Agent Control Group. In Configure / Telephone System / Agent
Control select 'Create or Edit an Agent Control Group.'
73 | P a g e