NEC Univerge SV9100 Installation Manual page 78

Once all the required codes have been created, they have to be put into groups and assigned to an
Agent Control Group. Go to Configure / Telephone System / PBX / Agent Control / Unavailable Code
Groups / Create an Unavailable Code Groups and click Create an Unavailable Code Group.
Enter a name for the group and click OK.
Now navigate to the group and click Edit Unavailable Code Group Configuration.
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