Accessing Call Control Features In The Mycalls Application - NEC Univerge SV9100 Installation Manual

Accessing Call Control Features in the MyCalls Application

When a call control user first logs on to the MyCalls application, , they enter their user name
and configured password. If the user if a Hot Desking User then they will be asked to choose an
extension to logon to. For the duration that the user is logged in, the calls they handle will be
assigned to that extension. You must have the appropriate user licenses to use the MyCalls
application.
From the view menu, select Call Control Toolbar.
The Call Control Toolbar allows users to perform Telephony functions such as Answer, Hand up,
Transfer, Hold etc. At the bottom of the call control toolbar, you see the status of the user's extension
and how long it has been in that state. There is also a mini wallboard for the calls handled by that
extension for the day. The toolbar can be either inside the MyCalls application or placed on a user's
desktop. To move the toolbar into the MyCalls application, drag the blue title bar and drop it in the
upper section of the MyCalls application. The remove the toolbar from MyCalls, drag the dotted line
on the far left side of the toolbar and drop it anywhere outside of MyCalls.
When the toolbar has been removed from the application, MyCalls can be minimised and the toolbar
will remain in view.
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