Using Mycalls Agent Control Features; As An Agent - NEC Univerge SV9100 Installation Manual

Using MyCalls Agent Control Features.

As an Agent

When an Agent logs in into MyCalls, they can use the Agent Control Toolbar to carry out various
actions. From the view menu, check the Agent Control Toolbar option. Once visible, the Agent
Control Toolbar can be moved around the application.
The toolbar can also be moved out of the MyCalls application and used as a free floating application.
When the toolbar has been removed from the application, MyCalls can be minimised and the toolbar
will still be visible. To move the toolbar out from the MyCalls application drag the dotted line situated
at the left hand side of the toolbar and the move it.
The functions of each of the Agent Control Bar buttons are described as follows:
Login – Click the login button to login to all of the primary
login groups associated with your Agent Control Group.
Click the Arrow to be presented with a list of ACD groups
available to login to. When an agent clicks the login button,
they will be prompted with extension they should login to. If
the user is assigned to a default extension, they can simply
click ok to login to their default extension or choose an
extension from the drop down menu.
Logout – Click the logout button to logout of all ACD
groups. Click the Arrow to logout of individual ACD groups.
Wrap up – Click to Enter / Exit Wrap up
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