Macro Scripting; Presence - NEC Univerge SV9100 Installation Manual

MyCalls Desktop can be used in two different ways, either the MyCalls application can be used or the
MyCalls Desktop application can be used. The main difference between the two is that if you use the
MyCalls application you can have access to Real Time Screens, Reports and all of the other MyCalls
features along with the call control and screen pop functionality. MyCalls Desktop only has access to
the call control and screen pop functionality. The number of users that can logon to each of the
application types are controlled via the license.
Any configuration changes have to be made through the MyCalls application.
MyCalls MyCalls Desktop
Application Application

Macro Scripting

Macro Scripting allows MyCalls Desktop to integrate with different CRM's (Customer relations
management) by providing a mechanism to send key strokes and mouse actions to an application.
This could, for example, navigate to a search field in a CRM, enter the CLI of the outside caller and
perform a search. Macro scripting requires the EU4000101 license in order to work, this license
effectively it a site wide license that gives any user the ability to use Macro Scripting.

Presence

MyCalls has to capability to allow users to set a presence state, this can show co-workers if they are
in the office, at lunch, on holiday or out of the office. Each MyCalls Desktop User gets a standard
presence and so does any standard MyCalls user. Additional licenses can be used to enable the
Outlook plugin and Exchange Integration.
Further detail of how to configure and use presence is available in the MyCalls End User Guide.
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