Sv9100 Mycalls Desktop Programming - NEC Univerge SV9100 Installation Manual

SV9100 MyCalls Desktop Programming

Some of the features that are available in MyCalls Desktop have to be enabled on the SV9100 before
they will work in MyCalls. The MyCalls features along with the related programming commands are
listed in the table below.
MyCalls Desktop
Feature
Call Forward
Call Forward
(External)
Barge In
Broker
Paging
Transfer to
voicemail
The transfer to voicemail option is configured to be 6 as a single digit option by default.
When MyCalls configures the SV9100, it disables on hook transfer on the SV9100. The reason it is
disabled is that MyCalls takes responsibility for deciding if a transfer is a supervised or blind transfer.
With On Hook Transfer enabled, if a MyCalls Desktop user receives a call and makes a call to
another extension, and then cancels the call it would be transferred to the other extension. On hook
transfer can be enabled on a per class of service basis and therefore could be enabled for non
MyCalls desktop users.
Programming Commands
Wizards / COS / Call Forward
Wizards / COS / Call Forward Off-premise
Wizards / Trunks / Trunk to Trunk Routing /
Trunk to Trunk Transfer
Wizards / Trunks / Trunk to Trunk Routing /
Outgoing Route Setup
Wizards / COS / Barge in Initiating
Wizards / COS / Barge in Receiving
Wizards / COS / Automatic On-Hook Transfer
Wizards / Extensions / Extension Internal
Paging Group
Wizards / System Numbering Plan /
Service Codes / Single Digit Code /
Voicemail Access
Comment
There are several call forward class of
service items that can be enabled /
disabled for call forwards.
Turns on call forward External.
Turns on trunk to trunk transfer.
Assign a trunk group used for trunk to
trunk transfer.
Turn on to allow an extension to Barge
in to another
Turn on to allow an extension to be
barged into.
If the broker feature is being used and
On-Hook transfer is enabled, the
desktop user clears down the call, the
two callers are transferred together. If
the broker feature is being used then
this should be disabled.
Extensions should be assigned to
paging groups before MyCalls will
be able to page
This is the code used by MyCalls
to transfer call to voicemail.
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