NEC Univerge SV9100 Installation Manual page 85

Once logged in, an agent can close the MyCalls application down and they will stay logged into their
ACD groups.
Unavailable – Click the arrow to choose an unavailable
reason. If unavailable codes are not setup, click the icon to
go unavailable.
Options – Click the options button to view the list of available options:
Lock – Will stop the toolbar stop a user from being able to move the
toolbar.
Always on Top – If always on top is selected, the toolbar will always
sit visible in the screen. If other applications are running, the toolbar
will sit on top of those applications.
Compact Display – Select to reduce the size of the icons that are
shown in the agent control toolbar.
Tool Buttons – Click to add and remove buttons from the agent
control toolbar and change the order in which they appear. Hot Keys
can be assigned to the buttons, for example, the default hot key for
Login is Ctrl + F5. To change the hotkey, click in the 'Press new hot
key' box and press the new key sequence that should be used as the
hot key. If you enable the 'Global Hot Key' option then if the Hot
Keys will work even if the MyCalls application is not running in the
foreground.
85 | P a g e