What Is Mycalls - NEC Univerge SV9100 Installation Manual

What is MyCalls

MyCalls is a range of call management solutions that are easily expanded and upgraded as a
business grows.
MyCalls Basic
A single user entry-level application that helps provide a real-time snapshot of all calls. Free for the
first 12 months.
MyCalls Call Manager
A more sophisticated version for businesses providing a full complement of call management
information.
MyCalls Desktop
Provides Desktop users with the with instant Customer Relationship Management (CRM) information
such as screen-pops, and much more.
MyCalls Console
A feature rich Operator Console allowing calls to be delivered professionally and efficiently.
MyCalls Enterprise
Enables easy call management and reporting across multiple sites such as main offices and branch
offices.
MyCalls Call Centre / Agent Control
An essential application for any contact centre and specialist call centres.
MyCalls Call Recorder
Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are
recorded securely, encrypted and easily accessed.
Note there is a separate installation manual available for MyCalls Call Recorder.
Any combination of the products can be used together on a single installation.
There is an end user guide available for MyCalls which is available in the Start > Programs >
NEC Infrontia > MyCalls Menu when MyCalls is installed.
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