NEC Univerge SV9100 Installation Manual page 133

Once you have a backup then it can be restored to another PC running MyCalls. Only 1 MyCalls
server can be connected to an SV9100, this is because there is only 1 connection to the SMDR
output allowed at once. With this in mind, before restoring a database on to a different PC, either
disconnect the existing MyCalls server from the network, stop the MyCalls services or uninstall
MyCalls from the PC that the backup was taken from. The restore process will overwrite the existing
databases that are on a PC so if there is data in the database it will be overwritten.
To restore the databases, install MyCalls and when it has installed, click cancel at the post installation
setup / license check window. Open the toolkit and from the databases menu, select Restore and
then choose either the Configuration or Call Records database based on the one you wish to restore.
Browse to the file that will be restored and click OK. Before the process actually begins, the toolkit
will stop each of the MyCalls in turn. After both databases have been restores you need to start the
services again, this can be done in Services > Start > All.
Once the restore has finished then the license will need to be re-read from the SV9100 and re-
registered.
If the name of the MyCalls server has changed then there are two extra steps to carry out. The first
one is to run a script against the configuration database to make the report items available. The script
file is located on the MyCalls server in the c:\program files (x86)\necinfrontia\mycalls\scripts folder and
is called 'changecpeserver.sql'. Edit the script file in a text editor such as notepad or wordpad.
Replace the text 'PCName' in the file with the name of the MyCalls server. If the MyCalls server was
called TANGO then the files would look like this:
update reportdistriblists set cpeserver = 'TANGO'
update reportitems set cpeserver = 'TANGO'
update reportschedules set cpeserver = 'TANGO'
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