A Speed Dial/Personal Directory Entry Is Not Working Correctly; Telephone Numbers From The Personal Directory Or Call History Are Not Dialing Correctly; The Phone Does Not Ring - NEC DT820 Series User Manual

A Spe e d Di a l / Persona l Di r ec tor y ent r y i s n o t wo rk i n g c o rre ct l y
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Te l e phon e n umb ers fr om the P er s onal Di re cto ry o r
C a ll Hi st ory a re not d ia l i ng cor r e ctl y
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The ph one doe s not r i ng
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P H O N E T R O U B L E S H O O T I N G
Calling
For any speed dial or Personal Directory numbers that are configured to call an
outside/external telephone number, verify that you have to outside calling code
programmed at the start of the number entry, and that your account is authorized to call
external numbers.
The Dial Preference settings on your phone determine whether or not the phone dials
numbers directly from the Personal Directory or Call History, or if you are allowed to
edit the numbers before they are dialed. If you are trying to dial from the Call History
and numbers require an outside access code, you may want to set your Dial
Preferences so you can edit numbers before they are dialed. If you only use Personal
Directory entries that are programmed with the outside access code, you can set your
phone so you do not need to confirm when a number is dialed.
Press the Menu key.
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Select User Settings.
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Select Edit Before Dialing.
Select your dialing preference.
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• Disable: When dialing from the Personal Directory or Call History, numbers
will be dialed as they appear in the Personal Directory or Call History. If your
system requires an outside line access code, you may not be able to dial entries
using the Call History.
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• Enable: When dialing Personal Directory or Call History entries, you will be
prompted to edit/confirm the number before the phone dials.
b
Press Enter on the cursor pad or the OK softkey to accept the setting.
You can also press the Cancel softkey to exit without making any changes.
Turn up the ringer volume.
d
Press the key on the cursor pad while it is in the on-hook status to turn up the
a.
ringer volume.
If you do not hear ringer tone, contact your system administrator.
b.
Check that you do not have the phone set to ring only on a headset.
Press the Menu Key.
a.
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Select User Settings.
b.
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Select Headset,
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Press the OK softkey or
d.
Place a call to the phone to test for a ring tone.
e.
Verify that DND (Do Not Disturb) is not enabled on the phone or for your user account.
Contact your system administrator to determine if this feature is available on your
system.
If you have a DND programmable key on your phone, press the key to disable DND.
If you use any client applications, verify that you do not have DND set from any
application.
To disable DND using star codes, dial *79 from the phone.
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Ringing, and then Disable to disable headset ringing.
b
Enter key on the cursor pad.
DT820 Phone User Guide