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Problem
Although a certificate was imported,
it is not displayed when selecting
with "Local Device."
Server validation is not operating
correctly.
Digital Signature cannot be selected
with the IPsec setting.
Wireless Problems
NOTE:
• Wireless network is available on Dell H625cdw and Dell H825cdw.
Problem
Cannot setup wireless connection.
Cannot setup wireless connection
with WPS (Wi-Fi Protected Setup).
Cannot setup wireless connection
with the WPS-PBC (Wi-Fi Protected
Setup-Push Button Configuration).
Cannot setup wireless connection
with WPS-PIN (Wi-Fi Protected
Setup-Personal Identification
Number).
Problems With Installed Optional 550-sheet feeder
If an optional 550-sheet feeder does not operate correctly following installation or stops
working, perform the following:
• Turn off the printer, wait for 10 seconds, and then turn it on again. If this does not fix
the problem, unplug the printer, and then check the connection between the
optional 550-sheet feeder and the printer.
• Print the system settings report to see if the optional 550-sheet feeder is listed in the
Installed Options list. If the optional 550-sheet feeder is not listed, re-install it. See
"Report / List."
• Make sure that the optional 550-sheet feeder is selected in the print driver you are
using.
The following table lists corrective actions for related problems. If the suggested
corrective action does not correct the problem, contact Dell.
Action
The type of the certificate is incorrect. To import a certificate for use
with the device (own device), import the secret key and a certificate
of the PKCS#12 (p12/pfx) format as a pair.
Although importing a root certificate (Trusted) to use for server
authentication, an Intermediate certificate may be required when
validating the path.
When executing a certificate file with the certification authority,
create the certificate with a format including all paths and then
import that certificate.
Either the certificate has not been imported or the certificate has
not been associated for use with Digital Signature of IPsec. Refer to
"Setting the Certificate in the IPsec Digital Signature Mode" to set a
certificate of IPsec.
Action
Ensure that the Ethernet cable is disconnected from the printer.
Ensure that Wi-Fi is set to On. See "Wi-Fi | WPS."
The firewall on your computer may be blocking communication
with your printer. Disable the firewall on your computer.
Ensure that your local wireless network is supported on 802.11b/g/n
at 2.4 GH.
Ensure that the security setting of the wireless LAN access point or
router is WPA or WPA2. (WEP is not supported on WPS.)
Press the WPS button on the wireless LAN access point or router
within 2 minutes after starting the WPS operation on the printer. For
details about the wireless LAN access point or router, refer to the
manual supplied with the wireless LAN access point or router.
Check if the PIN you have entered on the computer is correct.
Troubleshooting
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