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Problem
Smearing Toner/Loose Toner
Problem
Toner smears or toner comes
off.
Action
7
Stir the developer in the drum cartridge.
a Press the
Admin Settings
and Transfer Unit
b Print a Color Test Page from Report / List.
If the problem persists, proceed to step 8.
8
Clean the toner in the drum cartridge.
a Press the
Admin Settings
b Select the desired color, and then tap Start.
NOTE:
• The Toner Refresh feature uses the toner, and shorten
the life of the toner cartridge and the drum cartridge.
c Print a Color Test Page from Report / List.
If the problem persists, proceed to step 9.
9
Replace the drum cartridges. See "Replacing the Drum Cartridges."
a Start the Tool Box on Dell Printer Hub or Dell Printer Management
Tool, and then click Reports on the Printer Setting Reports tab.
b Click Color Test Page for verification.
If the problem persists, contact Dell.
Action
1
The print media surface may be uneven. Try changing the Paper Type
setting in the print driver. For example, change the plain paper to
thick.
a On the General tab, change the Paper Type setting.
If the problem persists, proceed to step 2.
2
Verify that the correct print media is being used. See "Supported Print
Media." If not, use the print media recommended for the printer.
If the problem persists, proceed to step 3.
3
Replace the drum cartridges. See "Replacing the Drum Cartridges."
a Print a test page for verification.
If the problem persists, proceed to step 4.
4
Stir the developer in the drum cartridge.
a Press the
Admin Settings
and Transfer Unit
b Print a Color Test Page from Report / List.
If the problem persists, contact Dell.
(Information) button, and then tap the Tools tab
Maintenance
Start.
(Information) button, and then tap the Tools tab
Maintenance
(Information) button, and then tap the Tools tab
Maintenance
Start.
Clean Developer
Toner Refresh.
Clean Developer
Troubleshooting
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