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Dell™ 1250c Color Printer
User's Guide
www.dell.com | support.dell.com

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  • Page 1 Dell™ 1250c Color Printer User's Guide www.dell.com | support.dell.com...
  • Page 3: Table Of Contents

    Before Beginning ........11 A Notes, Notices, and Cautions ..Dell™ 1250c Color Printer User's Guide Finding Information ....
  • Page 4 Connecting Your Printer ... . . Connecting Printer to Computer ... . . Turning On the Printer ....Loading Paper .
  • Page 5 Recommended Paper ....Unacceptable Paper ....Selecting Paper ....Selecting Preprinted Media and Letterhead .
  • Page 6 Common Light Sequences ... . . Warnings ..... . Operator Call Errors .
  • Page 7 ....Status Monitor Console ....Dell Supplies Management System ..Software Update .
  • Page 8 Quick Launch Utility ....User Setup Disk Creating Tool ... ® Macintosh ..... . . Status Monitor Widget .
  • Page 9 Cleaning Inside the Printer ....Cleaning the Color Toner Density (CTD) Sensor ..Adjusting Color Registration ....Performing Auto Correct .
  • Page 10 ......Dell Technical Support Policy ....
  • Page 11 Contacting Dell ..... Contents...
  • Page 12 Contents...
  • Page 13: Before Beginning

    Before Beginning...
  • Page 15: A Notes, Notices, And Cautions

    Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 16 Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA. September 2010 Rev. A00...
  • Page 17: Dell™ 1250c Color Printer User's Guide

    Choose Send To from the drop-down menu, and then click Desktop(create shortcut) on the submenu that appears. 2 Visit the Dell Printer Supplies website at www.dell.com/supplies, or order Dell printer supplies by phone. For best service, have your Dell printer Service Tag ready.
  • Page 18 Dell™ 1250c Color Printer User's Guide...
  • Page 19: Finding Information

    Finding Information NOTE: The USB cable is not shipped with your printer. What are you looking for? Find it here Drivers and Utilities • Drivers for my printer User's Guide • My Drivers and Utilities CD contains setup video, documentation, and drivers for your printer. You can use the CD to install/re-install drivers or access your setup video and documentation.
  • Page 20 What are you looking for? Find it here Product Information Guide • Safety information • Warranty information CAUTION: Read and follow all safety instructions in Product Information Guide your prior to setting up and operating your printer. Setup diagram How to set up my printer Troubleshooting "Troubleshooting"...
  • Page 21 • Customer Care — Contact information, order status, warranty, and repair information • Downloads — Drivers • Manuals — Printer documentation and product specifications Go to support.dell.com. Select your region, and fill in the requested details to access help tools and information. Finding Information...
  • Page 22 Finding Information...
  • Page 23: Product Features

    Product Features This chapter describes the product features and indicates their links. 2-Sided (Manual Duplex Print) Multiple Up in the Layout tab (N-up Print) Manual Duplex Print is to print two or N-up Print enables you to print multiple more pages on the front and back side of pages on a single sheet of paper.
  • Page 24 Product Features...
  • Page 25: About The Printer

    About the Printer This chapter provides an overview of your Dell™ 1250c Color Printer. Front View Operator Panel Output Tray Output Tray Extension Print Head Cleaning Rod Toner Access Cover Power Switch Paper Width Guides Multipurpose Feeder (MPF) Front Cover...
  • Page 26: Rear View

    Rear View Wall Jack Connector Rear Cover Release Handle USB Port Security Slot Rear Cover Transfer Roller Paper Chute Paper Feed Roller Transfer Belt Fuser Release Lever About the Printer...
  • Page 27: Space Requirements

    Space Requirements Place the printer at a location such that there is adequate space for using the printer feeder and covers. 69 mm/2.7 inches 225 mm/ 8.9 inches 295.5 mm/ 100 mm/ 11.6 inches 3.9 inches 394 mm/ 300 mm/11.8 inches 15.5 inches 329.5 mm/13 inches 307 mm/12.1 inches...
  • Page 28: Operator Panel

    Operator Panel For more information on the operator panel, see "Operator Panel" on page 69. Securing the Printer To protect your printer from theft, you can use the optional Kensington lock. Attach the Kensington lock to the security slot on your printer. Security slot For details, see the operating instructions supplied with the Kensington lock.
  • Page 29: Ordering Supplies

    Ordering Supplies You can order consumables from Dell on the Internet when using a networked printer. Enter the IP address of your printer in your web browser, launch the Dell Printer Configuration Web Tool, and click the Order Supplies at: to order toner for your printer.
  • Page 30 If you order by phone, call the number that appears in the Order by Phone section. About the Printer...
  • Page 31: Setting Up Printer (printer Setup)

    Setting Up Printer (Printer Setup)
  • Page 33: Connecting Your Printer

    Connecting Your Printer Your Dell™ 1250c Color Printer interconnection cable must meet the following requirements: Connection type Connection specifications USB 2.0 compatible 1 USB Port Connecting Printer to Computer A local printer is a printer attached to your computer using the USB cable.
  • Page 34: Turning On The Printer

    ® • Windows Server 2003 • Windows Server 2003 x64 Edition • Windows Server 2008 • Windows Server 2008 64-bit Edition • Windows Server 2008 R2 ® • Windows Vista • Windows Vista 64-bit Edition • Windows 7 • Windows 7 64-bit Edition ®...
  • Page 35 CAUTION: The printer should not be connected to a UPS system. 1 Connect the power cable to the wall jack connector on the back of your printer (see "Rear View" on page 24). 2 Connect the other end of the cable to the power source. 3 Turn on the printer.
  • Page 36 Connecting Your Printer...
  • Page 37: Loading Paper

    Loading Paper NOTE: Use only laser print media. Do not use ink jet paper in your printer. NOTE: For printing envelopes, see "Loading Print Media" on page 59. 1 Open the front cover by pulling out the instruction sheet. 2 Pull the paper cover out. 3 Remove the instruction sheet attached to the paper cover with adhesive tape.
  • Page 38 4 Pull the length guide forward until it stops. 5 Pull the MPF extension forward until it stops. 6 Adjust the paper width guides to their maximum width. Loading Paper...
  • Page 39 7 Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. 8 Load print media on the MPF with the top edge first and with the recommended print side facing up.
  • Page 40 10 Slide the length guide towards the printer until it touches the print media. NOTE: Depending on the size of print media, first slide the length guide backward until it stops, and then slide the MPF extension until it touches print media.
  • Page 41 11 Insert the paper cover into the printer and then align the paper cover to the marking on the paper tray. 12 Select the paper type from the printer driver if the loaded print media is not standard plain paper. If a user-specified print media is loaded in the MPF, you must specify the paper size setting by using the printer driver.
  • Page 42 Loading Paper...
  • Page 43: Installing Printer Drivers On Computers Running Windows

    2 When the installation is completed, click Finish to exit this tool. For installing XML Paper Specification (XPS) printer driver NOTE: Download and install the XPS printer driver at support.dell.com/support NOTE: XPS driver is supported on the following operating systems: Windows 7, Windows 7 64-bit Edition, Windows Vista, Windows Vista 64-bit Edition, Windows Server 2008 R2, Windows Server 2008, and Windows Server 2008 64-bit Edition.
  • Page 44 5 Select the port connected to this product, and then click Next. 6 Click Have Disk to display the Install From Disk dialog box. 7 Click Browse, and then select the extracted folder in step 1. 8 Click OK. 9 Select your printer name and click Next. 10 To change the printer name, enter the printer name in the Printer name box.
  • Page 45 Installation starts. 11 If you do not share your printer, select Do not share this printer. If you share your printer, select Share this printer so that others on your network can find and use it. Click Next. 12 As the driver installation is completed, click Print a test page to print a test page.
  • Page 46 14 Click Finish. Installing Printer Drivers on Computers Running Windows...
  • Page 47: Installing Printer Drivers On Computers Running Macintosh

    Download and install the printer drivers and software for Macintosh operating system at support.dell.com/support Installing the Drivers and Software 1 After downloading the drivers and software, double-click the Dell 1250c Installer icon, and then click Continue. 2 Click Continue on the Introduction screen.
  • Page 48: Adding A Printer On Mac Os X 10.4.11

    4 Click the Plus (+) sign, and click Default. 5 Select the printer connected via USB from the Printer Name list. 6 Name and Print Using are automatically entered. 7 Click Add. Adding a Printer on Mac OS X 10.4.11 1 Turn on the printer.
  • Page 49: Using Your Printer

    Using Your Printer...
  • Page 51: Print Media Guidelines

    Print Media Guidelines Print media can be paper, labels, envelopes, and coated paper among others. Your printer provides high-quality printing on a variety of print media. Selecting the appropriate print media for your printer helps avoid printing troubles. This section describes selecting print media, caring for print media, and loading the print media in Multipurpose Feeder (MPF).
  • Page 52: Recommended Paper

    unwrapped, even in the paper feeder, can contribute to paper curling prior to printing and cause feeding problems regardless of humidity. When printing on curled paper, straighten the paper and then insert it into the MPF. Smoothness The degree of paper smoothness directly affects print quality. If the paper is too rough, the toner does not fuse to the paper properly, resulting in poor print quality.
  • Page 53: Unacceptable Paper

    NOTE: Always print several samples before buying large quantities of any type of print media. When choosing any print media, you should consider the weight, fiber content, and color. Unacceptable Paper The following paper types are not recommended for use with the printer: •...
  • Page 54: Selecting Preprinted Media And Letterhead

    • Do not mix print media sizes, weights, or types in the same source. This may result in a paper jam. • Ensure that the paper is properly loaded in the MPF. • Flex paper back and forth, and then fan them. Straighten the edges of the stack on a level surface.
  • Page 55: Loading Letterhead

    Loading Letterhead Load the letterhead in the printer with the print side facing up. Ensure that the title on the letter head enters the printer first. Selecting Pre-Punched Paper Pre-punched paper brands can differ in the number and placement of holes and in manufacturing techniques.
  • Page 56: Envelopes

    Envelopes Depending on the choice of envelopes, it is possible to expect variable levels of light wrinkling. Before buying large quantities of any print media, it is recommended that you try a sample first. See "Loading Print Media" on page 59 for instructions on loading an envelope. When printing on envelopes: •...
  • Page 57: Labels

    – Have nicked edges or bent corners – Have rough, cockle, or laid finishes Labels Your printer can print on many labels designed only for use with laser printers. When selecting labels: • Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 205 °C (401 °F) and pressure of 25 pounds per square inch (psi).
  • Page 58: Storing Print Media

    CAUTION: Otherwise the printer occur in a jam and contaminate your printer and your cartridges with adhesive. As a result, could void your printer and cartridge warranties. Storing Print Media For proper print media storage, the following guidelines help avoid media feeding problems and uneven print quality.
  • Page 59: Supported Paper Types

    Multipurpose Feeder (MPF) DL LEF (220x110 mm)* Letter (8.5x11 in) Legal (8.5x14 in) Folio (8.5x13 in) Executive (7.25 x 10.5 in) Custom* You can place the originals in a long-edge feed direction or in a short-edge feed direction. The following illustration shows SEF and LEF. The arrow mark in the illustration shows the orientation of the paper loading.
  • Page 60: Paper Type Specifications

    Media Multipurpose Feeder (MPF) Recycled Recycled Side 2 Label Covers Covers Side 2 Envelope Coated Coated Side 2 * Values marked by an asterisk (*) are the factory default menu settings. Paper Type Specifications Paper type Weight (gsm) Remarks Plain Paper 60–90 Plain Thick Paper 91–105...
  • Page 61: Loading Print Media

    Loading Print Media Loading print media properly helps prevent jams and ensures trouble-free printing. Before loading print media, identify the recommended print side of the print media. This information is usually on the print media package. Capacity Multipurpose Feeder (MPF) can hold: •...
  • Page 62 2 Pull the paper cover out. 3 Pull the length guide forward until it stops. 4 Pull the MPF extension forward until it stops. Loading Print Media...
  • Page 63 5 Adjust the paper width guides to their maximum width. 6 Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. 7 Load print media on the MPF with the top edge first and with the recommended print side facing up.
  • Page 64 8 Adjust the width guides until they rest lightly against the edges of the stack of print media. 9 Slide the length guide towards the printer until it touches the print media. NOTE: Depending on the size of print media, first slide the length guide backward until it stops, and then slide the MPF extension until it touches print media.
  • Page 65 10 Insert the paper cover into the printer and then align the paper cover to the marking on the paper tray. Loading Print Media...
  • Page 66: Loading Envelopes

    Loading Envelopes NOTE: When you print on envelopes, be sure to specify the envelope setting on the printer driver. If not specified, the print image will be rotated 180 degrees. When Loading Envelope#10, DL, or Monarch Load envelopes with the side to be printed on facing up, the flap side facing down, and the flap turned to the right.
  • Page 67 NOTICE: Never use envelopes with windows, or coated linings. These lead to paper jams and can cause damage to the printer. NOTE: If you do not load envelopes in the MPF right after they have been removed from the packaging, they may bulge. To avoid jams, flatten them as shown below when loading them in the MPF.
  • Page 68: Loading Letterhead

    NOTE: To confirm the correct orientation of each print media such as envelopes, see the instruction on the Envelope/Paper Setup Navigator on the printer driver. Loading Letterhead The letterhead must be toward the top edge of MPF with the print side facing up.
  • Page 69: Using The Output Tray Extension

    Using the Output Tray Extension The output tray extension is designed to prevent print media from falling from the printer after the print job is complete. Before printing a document, ensure that the output tray extension is fully extended. Loading Print Media...
  • Page 70 Loading Print Media...
  • Page 71: Operator Panel

    Operator Panel Using the Operator Panel Buttons The operator panel has two buttons and several indicators that show the status of the printer. (Jam) indicator • Indicates that a paper jam occurred or the rear cover is open. (Toner) indicator •...
  • Page 72 The specified toner cartridge is empty or not installed when Dell toner cartridges are used is set to Non-Dell Toner Orange blinks The specified toner is low when Dell toner cartridges are used ( is set Non-Dell Toner All toner indicators blink when the printer is in...
  • Page 73: Understanding The Operator Panel Lights

    Indicator Status Condition Manual Duplex Green blinks The printer is waiting for manual duplex printing. Load Paper Orange on No paper is loaded or a paper jam occurred in the multipurpose feeder. Orange blinks The wrong size of paper is loaded. Understanding the Operator Panel Lights The operator panel lights mean different things, depending on their sequence.
  • Page 74: Warnings

    Printer Status Toner Error Ready Start Manual Load /Data Duplex Paper Ready Processing Printing Canceling Calibrating Warming up Waiting for incoming data Initializing NVM On Diagnosis when starting In power saver mode Waiting for manual duplex printing. Load paper for the second side (odd) pages, and press the (Start) button .
  • Page 75: Operator Call Errors

    The cyan toner is empty. The Ready/Data indicator blinks or lights up green depending on the printer status. This warning appears only when Dell toner cartridges are used (Non-Dell Toner is set to Off). In this case, you can continue printing in black and white.
  • Page 76 Cause/Remedy Toner Error Ready/ Start Manual Load Data Duplex Paper No paper is loaded. Load paper and press the (Start) button. See "Loading Paper" on page 35. Paper jam occurred. See "Clearing Jams" on page 131. The rear cover is open. Close the rear cover.
  • Page 77: Secondary Light Sequences

    Secondary light sequences When the Error indicator blinks, a secondary error has occurred. Press and (Start) button to display the secondary error light sequences. hold the Cause/Remedy Toner Error Ready/ Start Manual Load Data Duplex Paper Memory overflow Press the (Cancel) button to clear the message and cancel the current print job.
  • Page 78: Fatal Errors

    Fatal Errors Contact Dell if this error occurs repeatedly. See "Contacting Dell" on page 164. Cause/Remedy Toner Error Ready/ Start Manual Load Data Duplex Paper A fatal error occurred. Turn off the printer, and then Firmware Errors Contact Dell if this error occurs repeatedly. See "Contacting Dell" on page 164.
  • Page 79: Printing A Device Settings Page

    Cause/Remedy Toner Error Ready/ Start Manual Load Data Duplex Paper An error occurred while downloading the firmware. Turn off the printer, and then Printing a Device Settings Page Press and hold the Start) button when the Ready/Data indicator lights (ready status) until the Ready/Data indicator blinks. Resetting Defaults After executing this function and rebooting the printer, all the menu parameters are reset to their default values.
  • Page 80 Operator Panel...
  • Page 81: Printing

    Printing This chapter covers tips for printing, how to print certain lists of information from your printer, and how to cancel a job. Tips for Successful Printing Tips on Storing Print Media Store your print media properly. For more information, see "Storing Print Media"...
  • Page 82: Canceling A Print Job

    2 From the File menu, select Print. 3 Verify that the correct printer is selected in the dialog box. Modify the system settings as needed (such as the pages you want to print or the number of copies). 4 Click Preferences to adjust system settings not available from the first screen, and then click OK.
  • Page 83: Manual Duplex Printing (windows Printer Driver Only)

    Click Start Control Panel Hardware and Sound Printers (for ® Windows Vista Click Start Control Panel Printers (for Windows Server 2008). A list of available printers appears. 2 Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window. 3 Select the job you want to cancel.
  • Page 84: Printing A Report Page

    2 After the printing of even pages is complete, remove the paper stack from the output tray. NOTE: Warped or curled prints can cause paper jams. Straighten them before setting them. 3 Next stack the prints and set them as they are (with the blank side face up) into the MPF.
  • Page 85: The Operator Panel

    NOTE: The Select Printer window appears in this step, when multiple printer drivers are installed on your computer. In this case, click the name of Dell 1250c Color Printer listed in Printer Name, and then click OK. The Tool Box opens.
  • Page 86 NOTE: The Select Printer window appears in this step, when multiple printer drivers are installed on your computer. In this case, click the name of Dell 1250c Color Printer listed in Printer Name, and then click OK. The Tool Box opens.
  • Page 87: Know Your Printer

    Know Your Printer...
  • Page 89: Understanding The Tool Box Menus

    Printer Information Purpose: To display the information of your printer. Values: Dell Service Tag Number Displays Dell's service tag number. Express Service Code Displays the express service code of the printer. Printer Serial Number Displays the serial number of the printer.
  • Page 90: Menu Settings

    Printing Speed (Color) Displays the speed for color printing. Printing Speed Displays the speed for monochrome printing. (Monochrome) Menu Settings Purpose: To display the current settings of your printer. Values: System Settings Power Saver Timer Sleep Displays the time taken by the printer before it enters Sleep mode after it finishes a job.
  • Page 91: Reports

    Displays whether to automatically adjust color registration. Adjustment Adjust Altitude Displays the altitude of the location where the printer is installed. Non-Dell Toner Displays whether to use toner cartridge of another manufacturer. BTR Refresh Displays whether to execute counter measures for curling/ Mode separating discharge of the paper.
  • Page 92: Printer Maintenance

    The Printer Maintenance tab contains the System Settings, Paper Density, Adjust BTR, Adjust Fuser, Color Registration Adjustment, Adjust Altitude, Reset Defaults, Non-Dell Toner, and BTR Refresh Mode pages. NOTE: Values marked by an asterisk (*) are the factory default menu settings.
  • Page 93 Fault Time-Out 0: Off Disables the fault time-out. 60 seconds* Specifies the time taken by the printer before it cancels jobs that 3–300 seconds stop abnormally. The print job is cancelled if it times out. Job Time-Out 0: Off Disables the job time-out. 30 seconds Specifies the amount of time that the printer waits for data to arrive...
  • Page 94: Paper Density

    Paper Density Purpose: To specify the paper density. Values: Plain Normal* Specifies the paper density of plain paper. Light Label Normal* Specifies the paper density of labels. Light Apply New Settings After you complete the settings, press the Apply New Settings button to apply the changes.
  • Page 95: Adjust Fuser

    Covers -3 – +3 Coated -3 – +3 Envelope -3 – +3 Label -3 – +3 Apply New After you complete the settings, press the Apply New Settings Settings button to apply the changes. Restart printer Press the Restart printer to apply new settings button to apply the to apply new changes.
  • Page 96: Color Registration Adjustment

    Coated -3 – +3 Envelope -3 – +3 Label -3 – +3 Apply New After you complete the settings, press the Apply New Settings Settings button to apply the changes. Restart printer Press the Restart printer to apply new settings button to apply the to apply new changes.
  • Page 97: Adjust Altitude

    Registration Y(Yellow) Specifies lateral (perpendicular to Adjustments paper feed direction) color -5–+5 adjustment values individually. M(Magenta) -5–+5 C(Cyan) -5–+5 LY(Left Specifies process (paper feed Yellow) direction) color adjustment values -5–+5 individually. LM(Left Magenta) -5–+5 LC(Left Cyan) -5–+5 RY(Right Yellow) -5–+5 RM(Right Magenta) -5–+5...
  • Page 98: Reset Defaults

    For details, see "Resetting Defaults" on page 100. Values: Start Click to initialize the system parameters. Non-Dell Toner Purpose: To use toner cartridge of another manufacturer. Understanding the Tool Box Menus...
  • Page 99: Btr Refresh Mode

    NOTE: Using non-Dell-brand toner cartridges may make some printer features unusable, reduce print quality and decrease the reliability of your printer. Dell recommends only new Dell-brand toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
  • Page 100: Chart Print

    NOTE: Values marked by an asterisk (*) are the factory default menu settings. Chart Print Purpose: To print various charts that can be used for diagnosing your printer. Values: Paper Size Selects the paper size to print charts. Letter Ghost Configuration Chart Click to print a chart to check for ghost printing. 4 Colors Configuration Click to print bands of yellow, magenta, cyan, and Chart...
  • Page 101: Environment Sensor Info

    Machine Main Motor Click Start to operate the main motor inside Check Operation Check* the printer. Confirm the motor sound. Click Start to operate the feed roll. Confirm Feed Roll Operation Check the motor sound. REGI CLUTCH Click Start to operate the REGI CLUTCH. Operation Check Confirm that you can hear the clutch clicking.
  • Page 102: Refresh Mode

    Tool Box. NOTE: When multiple printer drivers are installed on your computer, the Select Printer window appears. In this case, click the name of Dell 1250c Color Printer listed in Printer Name, and then click OK. The Tool Box opens.
  • Page 103 The printer restarts automatically to apply the settings. Understanding the Tool Box Menus...
  • Page 104 Understanding the Tool Box Menus...
  • Page 105: Understanding Your Printer Software

    Status Window for a particular printer. Dell Supplies Management System You can launch the Dell Supplies Management System dialog box from the All Programs menu or the desktop icon. You can order consumables by phone or from the web.
  • Page 106: Software Update

    If you order by phone, call the number that appears in the Order by Phone section. Software Update The firmware and/or driver updates can be downloaded from the Dell Support website located at support.dell.com. Quick Launch Utility Using the Quick Launch Utility window, you can open Status Window, Tool Box, Updater and Troubleshooting.
  • Page 107: User Setup Disk Creating Tool

    • Install the Dell™ 1250c Color Printer driver in the computer on which the setup disk is to be created. • The setup disk can only be used on the operating system on which the disk was created or computers running the same operating system.
  • Page 108: Status Monitor Widget

    ® Macintosh Status Monitor Widget Status Monitor Widget is a printer utility that promotes efficient use of the printer through the exchange of information between the Macintosh and the printer. To open the Status Monitor Widget: Click the Dashboard icon in the dock to launch Dashboard. NOTE: If the message is displayed, select your...
  • Page 109 NOTE: If you receive no response from the printer or the printer is processing a job using a USB connection, the message Cannot get printer is displayed. information 2 Printer Status Image Area Displays the image of printer condition. • Estimated Toner Level image Displays the estimated toner level of each color if the printer is functioning properly.
  • Page 110 Printer Displays a list of available printer names in the drop-down list. The first printer displayed in this list is set as default. Status Update Interval You can update the interval of the printer status. By default, it is set to obtain the printer information every 10 seconds.
  • Page 111 Order Online Select a web address from the drop-down list and click Visit Dell printer supplies ordering web site. hyperlink to access the web site for ordering Dell printer supplies. Order by Phone Displays a list of available phone numbers that you can call to order Dell printer supplies.
  • Page 112 Understanding Your Printer Software...
  • Page 113: Specifications

    The only time that Dell pays for the third party support is when Dell is responsible for the issue. In the case of getting the printer installed and working, this is configuration and the customer would be responsible for paying.
  • Page 114: Dimensions

    Dimensions Height: 225 mm (8.9 inches) Width: 394 mm (15.5 inches) Depth: 300 mm (11.8 inches) Weight (not including cartridge): 11.3 kg (24.9 lb) Memory Base memory 64 MB Page Description Language (PDL)/Emulation, Operating System, and Interface PDL/Emulations Host-based printing system OSes Microsoft Windows 7, Windows 7 64-bit Edition, Windows Vista, Windows Vista 64-bit Edition, Windows Server 2008, Windows...
  • Page 115: Cables

    Relative humidity 20-70% RH (no condensation) Storage Temperature range -20-40°C Storage humidity range 5-85% RH (no condensation) Altitude Operating Up to 3,100 m (10,000 feet) Storage 70.9275 Kpa Cables Your interconnection cable must meet the following requirements: Connection type Connection specifications and symbols USB 2.0 Specifications...
  • Page 116 Specifications...
  • Page 117: Maintaining Your Printer

    Maintaining Your Printer...
  • Page 119: Conserving Supplies

    Maintaining Your Printer Periodically, your printer requires you to complete certain tasks to maintain optimum print quality. If several people are using the printer, you may want to designate a key operator to maintain your printer. Refer printing problems and maintenance tasks to this key operator. Conserving Supplies You can change several settings in your printer driver to conserve toner cartridge and paper.
  • Page 120: Storing Consumables

    To order by phone, see "Contacting Dell" on page 164. It is recommended that you use Dell toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.
  • Page 121: Removing The Toner Cartridges

    CAUTION: Do not shake the used toner cartridge to avoid spilling of toner. Removing the Toner Cartridges 1 Turn off the printer. 2 Open the toner access cover. 3 Pinch the cartridge firmly as shown in the illustration. 4 Pull the toner cartridge out. Maintaining Your Printer...
  • Page 122: Installing A Toner Cartridge

    CAUTION: Always pull the cartridge out slowly so that you do not spill any toner. Installing a Toner Cartridge 1 Unpack a new toner cartridge of the desired color and shake it five to six times to distribute the toner evenly. NOTE: Ensure that the color of the new toner cartridge matches that on the handle before replacing it.
  • Page 123 3 Adjust the toner cartridge to the associated cartridge holder, and then insert it firmly by pressing near the center of the label until the cartridge clicks. 4 Close the toner access cover. Maintaining Your Printer...
  • Page 124: Cleaning Inside The Printer

    Cleaning Inside the Printer CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance. 1 Confirm that the printer is not in operation, and open the toner access cover.
  • Page 125 3 Pull the toner cartridge out. 4 Pull the other three cartridges out as well. 5 Pull the cleaning rod out. Maintaining Your Printer...
  • Page 126 6 Insert the cleaning rod fully into the hole beside the arrow on the printer until its tip reaches the interior of the printer as illustrated below, and then pull it out. 7 Repeat the same procedure for the other three holes. 8 Return the cleaning rod to its original location.
  • Page 127: Cleaning The Color Toner Density (ctd) Sensor

    10 Replace the other three cartridges as well. 11 Close the toner access cover. Cleaning the Color Toner Density (CTD) Sensor CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance. 1 Ensure that the printer is turned off.
  • Page 128: Adjusting Color Registration

    3 Clean the CTD sensor inside the printer with a clean dry cotton swab. 4 Close the rear cover. Adjusting Color Registration This section describes how to adjust the color registration when you first install the printer or after moving it to a new location. Maintaining Your Printer...
  • Page 129: Performing Auto Correct

    NOTE: The Select Printer window appears in this step, when multiple printer drivers are installed on your computer. In this case, click the name of Dell 1250c Color Printer listed in Printer Name, and then click OK. The Tool Box opens.
  • Page 130: Determining Values

    The color registration chart is printed. Determining Values On the color registration chart printed, find the straightest lines where the two black lines and the colored line are most closely aligned for each color (Y, M, and C). If you find the straightest line, make a note of the value (-5 - +5) indicated by the straightest line for each color.
  • Page 131: Entering Values

    Entering Values Using the Tool Box, enter the values that you found in the color registration chart to make adjustments. NOTE: 1 Click Start All Programs Dell Printers Dell 1250c Color Printer     Tool Box. Maintaining Your Printer...
  • Page 132 NOTE: The Select Printer window appears in this step, when multiple printer drivers are installed on your computer. In this case, click the name of Dell 1250c Color Printer listed in Printer Name, and then click OK. The Tool Box opens.
  • Page 133: Clearing Jams

    Clearing Jams Careful selection of appropriate print media and proper loading allow you to avoid paper jams. See "Print Media Guidelines" on page 49 for more information. NOTE: Before buying large quantities of any print media, it is recommended that you try a sample first.
  • Page 134: Identifying The Location Of Paper Jams

    Identifying the Location of Paper Jams CAUTION: Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer. The following illustration shows where paper jams may occur along the print media path. Output Tray Transfer Belt Fuser Release Lever Rear Cover...
  • Page 135: Clearing Paper Jams From The Front Of The Printer

    Clearing Paper Jams From the Front of the Printer CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Product Information Guide. NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path.
  • Page 136: Clearing Paper Jams From The Back Of The Printer

    Clearing Paper Jams From the Back of the Printer CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Product Information Guide. CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance.
  • Page 137 3 Remove any paper jammed from the back of the printer. 4 Lower the fuser release levers to their original position. 5 Close the rear cover. Clearing Jams...
  • Page 138: Clearing Paper Jams From The Output Tray

    Clearing Paper Jams From the Output Tray CAUTION: Before performing any of the following procedures, read and follow the safety instructions in your Product Information Guide. CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance. CAUTION: To avoid burns, do not clear paper jams immediately after printing.
  • Page 139 3 Remove any paper jammed from the back of the printer. If no paper is found in the paper path, then remove any paper jammed out of the output tray. 4 Lower the fuser release levers to their original position. 5 Close the rear cover.
  • Page 140 Clearing Jams...
  • Page 141: Troubleshooting

    Troubleshooting...
  • Page 143: Basic Printer Problems

    Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. •...
  • Page 144: Printing Problems

    Printing Problems Problem Action (Ready/Data) indicator is lit. Job did not print or incorrect Ensure that characters printed. Ensure that print media is loaded in the printer. Verify that you are using the correct printer driver. Ensure that you are using the correct USB cable and that it is securely connected to the printer.
  • Page 145: Print Quality Problems

    Problem Action Page breaks in unexpected Increase the setting for Fault Time-Out in the System places. Settings menu in the Tool Box. Job prints from the wrong Check the in the printer driver. Paper Type source or on the wrong print media.
  • Page 146: Toner Smears Or Print Comes Off/stain On Back Side

    Print Test Page in Properties of the printer driver. Is the problem recovered? Disable the Toner Saving Mode in the printer The task is Contact Dell. driver. complete. On the Advanced tab in Printing Preferences of the printer driver, ensure that the Toner Saving Mode check box is not selected.
  • Page 147: Random Spots/blurred Images

    If not, use the print media recommended for the printer. Is the problem recovered? Adjust the fuser temperature. The task is Contact Dell. complete. Launch the Tool Box, click Adjust Fuser on the Printer Maintenance tab. Adjust the fixing temperature by turning up the value for your printing media.
  • Page 148: The Entire Output Is Blank

    Go to action 2. correctly. See "Installing a Toner Cartridge" on complete. page 120. Is the problem recovered? If you use non-Dell brand toner cartridges, The task is Go to action 3. install Dell brand toner cartridges. complete. Is the problem recovered? Clean up the fuser unit.
  • Page 149: Streaks Appear On The Output

    Streaks appear on the output If this trouble comes out, contact Dell. Pitched color dots If this trouble comes out, contact Dell. Vertical blanks Troubleshooting...
  • Page 150: Mottle

    Action Clean inside the printer and performing test The task is Contact Dell. print. complete. Clean inside the printer by using the cleaning rod. See "Cleaning Inside the Printer" on page 122. Click Print Test Page in Properties of the printer driver.
  • Page 151 Click Apply New Settings. Click close box to exit Tool Box. Is the problem recovered? If you use non-recommended print media, use The task is Contact Dell. the print media recommended for the printer. complete. Is the problem recovered? Troubleshooting...
  • Page 152: Bead-carry-out (bco)

    Action Is the whole page printed light? Contact Dell. Go to action 2. Start Developer Stir Mode. The task is Contact Dell. complete. Launch the Tool Box, click Developer Stir Mode on the Diagnosis tab. Click the Start button. Is the problem recovered?
  • Page 153: Auger Mark

    Action If the printer is installed in a high altitude The task is Contact Dell. location, set the altitude of the location. complete. Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab. Select the value close to the altitude of the location where the printer is installed.
  • Page 154: Wrinkled/stained Paper

    If printing on printer. print media Is the problem recovered? other than envelopes, contact Dell. Check the crease. Is the crease within 30 mm of This type of If the envelope the four edges of the envelope? crease is is 220 mm or...
  • Page 155: The Top Margins Is Incorrect

    Monarch" on page 64. Is the problem recovered? 4a Load the envelope in the MPF with the flap The task is Contact Dell. open and facing up. For details, see "When complete. Loading C5" on page 64. Is the problem recovered? 4b Use a different size envelope.
  • Page 156: Color Registration Is Out Of Alignment

    Color registration is out of alignment Action Execute auto color registration adjustment. The task is Go to action 2. complete. Launch the Tool Box, and click Color Registration Adjustment on the Printer Maintenance tab. Click the Start button next to Auto Correct. Is the problem recovered? Clean the CTD sensor.
  • Page 157: Protrudent / Bumpy Paper

    Action Print the Color Registration Chart and The task is Contact Dell. manually correct the color registration. complete. Click Color Registration Adjustment on the Printer Maintenance tab. Click the Start button next to Color Regi Chart. The color registration chart is printed.
  • Page 158: Noise

    For more information about Status Monitor, see "Printer Status Window" on page 103. Action Locate the cause of the problem by removing Contact Dell. Go to action 2. the toner cartridges. Remove the toner cartridges. See "Replacing Toner Cartridges" on page 118.
  • Page 159 Action Click Machine Check on the Diagnosis tab. Contact Dell. Go to action 3. Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or Dispense Motor Check (Black) from the drop-down list box, and click the Start button.
  • Page 160: Misfeed Jam

    Misfeed jam Action Ensure that papers are properly inserted on the The task is Proceed to the MPF. complete. action corresponding Is the problem recovered? to the type of the print media being used: • Thick - 2a • Thin - 2b •...
  • Page 161: Multi-feed Jam

    The task is Go to action 4. complete. Is the problem recovered? Use print media that is not damp. The task is Contact Dell. complete. Is the problem recovered? Multi-feed jam Action Ensure that papers are inserted properly in the The task is Go to action 2.
  • Page 162: Other Problems

    Other Problems Problem Action Condensation has occurred This usually occurs within several hours after you heat inside the printer. the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.
  • Page 163: Appendix

    Appendix...
  • Page 165: Dell Technical Support Policy

    Dell, as well as the verification of appropriate functionality of the printer and all Dell-installed hardware.
  • Page 166: Warranty And Return Policy

    For specific information on Dell's worldwide recycling programs, see www.dell.com/ recyclingworldwide. Contacting Dell For customers in the United States, call 800-WWW-Dell (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, in your Dell catalog. Appendix...
  • Page 167 Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.dell.com.
  • Page 168 Appendix...
  • Page 169 Index Canceling ajob from the computer running A4, 56 windows, 80 A5, 56 Carbonless copy paper, 51 About printer, 23 CCP, 51 Adjust Altitude, 95 Chart Print, 98 Adjust BTR, 92 Cleaning Inside the Printer, 122 Adjust Fuser, 93 Cleaning the Color Toner Adjusting color registration, 126 Density (CTD) Sensor, 125 Altitude, 113...
  • Page 170 Contacting service, 160 Covers, 93 Finding Information, 17 Folio, 57 Front Cover, 23, 132 Fuser Release Lever, 24, 132 Dell Supplies Management System, 103 Dell technical support policy, 163 How to set up, 18 Determining Values, 128 How to use, 17...
  • Page 171 Label, 55, 93-94 NCR, 51 Legal, 57 No carbon required, 51 Length Guide, 23 Noise, 156 Letter, 57 Non-Dell Toner, 96 Load Paper indicator, 70 Loading Envelopes, 64 Loading paper, 35 OCR, 51 Loading Print Media, 59 Online Services, 163...
  • Page 172 Moisture content, 50 Printer specification, 111 Smoothness, 50 Printer Status Window, 103 Weight, 49 Printing, 79 Paper Chute, 24 Printing on letterhead, 52 Paper Cover, 23 Printing problem, 142 Paper Density, 92 Product Features, 21 Paper Feed Roller, 24 Product Information Guide, 18 Paper jam location, 132 Paper Type, 57 Paper Type Specifications, 58...
  • Page 173 User Setup Disk Creating Storage, 113 Tool, 105 Storage humidity range, 113 Storing consumables, 118 Storing print media, 56, 79, 117 Wall Jack Connector, 24 Support Warranty, 164 Contacting Dell, 164 Warranty information, 18 Supported paper size, 56 System Settings, 90 Index...
  • Page 174 Index...

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