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Understanding Printer Messages
The touch panel displays error messages describing the current state of the printer and
indicates possible printer problems you must resolve. This chapter provides a list of
status codes or error messages, and informs you what you can do to clear error
messages. When you contact customer support about an error, have the status codes
and messages ready.
CAUTION:
• When an error occurs, the print data remaining on the printer and the information accumulated
in the memory of the printer may be corrupted.
NOTE:
• A status code is listed in an error message.
• For status codes that are not listed in this chapter, refer to instructions in each error messages.
Status Codes
Status-Code
004-310
005-121
009-340
009-360
009-361
009-362
009-363
009-367
009-368
009-369
009-370
010-377
016-338
016-404
016-405
016-503
016-504
What you can do
Turn off the printer. Make sure that the tray is correctly installed, and then
turn on the printer. Contact customer support if this failure is repeated.
Open the Duplex Automatic Document Feeder (DADF) cover and remove
the jammed documents.
Turn off the printer. Clean the Color Toner Density (CTD) sensor with a
clean dry cotton swab, and then turn on the printer. Contact customer
support if this failure is repeated. See "Cleaning the Color Toner Density
(CTD) Sensor."
Turn off the printer. Make sure that toner cartridge of the specified color is
correctly installed, and then turn on the printer. The status code differs
depending on the color of the toner cartridge. Contact customer support
if this failure is repeated. See "Replacing the Toner Cartridges."
Turn off the printer, and then turn it on again. Contact customer support if
this failure is repeated.
Turn off the printer, and then turn it on again. Contact your system
administrator if this failure is repeated.
Contact your system administrator. For details about digital certificate
problems, see "Digital Certificate Problems."
Security setting mismatch. Initialize the security setting, and then restart
the printer by turning off the printer and then on again. Contact your
system administrator for the security resetting.
Unable to resolve the e-mail SMTP server hostname. Tap Close, or wait
for 60 seconds for the printer to recover. Make sure that SMTP server and
DNS server are set correctly.
Unable to resolve the e-mail POP3 server hostname. Tap Close, or wait
for 60 seconds for the printer to recover. Make sure that user name and
password for POP3 server and DNS server are set correctly.
Understanding Printer Messages
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