Appendix A-Maintenance And Troubleshooting; Maintenance; Troubleshooting - PowerLogic EGX200 Instruction Bulletin

63230-314-200/A2
8/2001
APPENDIX A—MAINTENANCE AND TROUBLESHOOTING

MAINTENANCE

The EGX200 does not require maintenance, nor does it contain any user-serviceable
parts. If the EGX200 requires service, contact your local sales representative for help.
Refer to the Technical Support Contacts provided in the shipping carton for a list of
support phone numbers by country. Do not open the EGX200 enclosure; this will void
the product warranty agreement.
HAZARD OF ELECTRIC SHOCK, BURN, OR EXPLOSION
• This equipment must be installed and serviced only by qualified personnel.
• Qualified persons performing diagnostics or troubleshooting that require electrical
conductors to be energized must comply with NFPA 70 E – Standard for Electrical
Safety Requirements for Employee Workplaces and OSHA Standards – 29 CFR Part
1910 Subpart S – Electrical.
Failure to follow these instructions will result in death or serious injury.

TROUBLESHOOTING

Potential problems, possible causes, and solutions are listed in Table A–1.
Table A–1: Troubleshooting
Problem
Source power is not
applied or is not stable.
Power LED is not lit.
LED is burned out.
Ethernet link LED is Proper link is not
not lit. established.
Incorrect IP address.
Incorrect subnet mask or
SMS does not
IP router address.
connect to the
EGX200.
Incorrect network
configuration.
SMS does not go EGX200 not functioning
online with devices correctly or has
on EGX200. configuration problems.
Forgot administrator
password.
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Possible Cause
Apply power or check power source.
Check to see if other LEDs operate properly. If they do,
contact your network administrator.
Make sure the proper cable is used and connected.
Enter correct IP address.
Enter correct subnet mask and/or IP router address.
Verify EGX200 receives requests (ping EGX200 by going to
DOS prompt and typing "ping" and the EGX200 IP address,
e.g., ping 199.0.62.41).
Verify that the EGX200 communication configuration
matches the SMS configuration.
Verify the device address is entered correctly in SMS.
Call your local sales representative for assistance.
Appendix A—Maintenance and Troubleshooting
DANGER
Maintenance
Solution
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