Xerox Versant 2100 Press System Administration Manual page 48

Xerox Remote Print Services
Problem
Failed Xerox Communication Server
Transmitted Data message
Automatic registration has failed when
the press is first installed
4-6
Description
• Confirm the network connection by checking the
network cable from the print server to the network.
• Confirm access to the Internet. At the print server
web browser attempt to access the xerox web page.
The HTTP proxy server must be configured correctly
to allow the press access to the Internet, and the
proxy server address must be configured correctly
on the device.
• Check the DNS settings are correctly configured to
ensure the press can resolve the IP address of the
proxy server host name.
• Verify the date and time set on the press (time
zone). The incorrect date or time may cause server
synchronization issues with the Xerox Communica-
tion Server.
• Check the Xerox Communication Server is online.
Contact technical support if you cannot resolve the
issue. There may be problems with the Xerox Com-
munication Server.
If the automatic registration with the Xerox Commu-
nication Server has failed, the automatic proxy detec-
tion may be incorrectly configured. Automatic proxy
detection is required for Remote Services to register
automatically with the Xerox Communication Server.
• Check that the WPAD Option 252 is enabled on the
proxy server and verify the settings. WPAD is a
method used by clients on the network to locate a
URL of a configuration file using DHCP and/or DNS
discovery methods.
• If WPAD is not an option, enter the proxy server IP
address manually in the web browser.
• Verify the user name and password required for
proxy authentication and enter this information
into the web browser.
• Check the IP address exclusion on the network
configuration.
Xerox ® Versant 2100 Press
System Administration Guide