Page 1 P H A S E R 2 1 3 5 ® C O L O R P R I N T E R A d v a n c e d F e a t u r e s a n d T r o u b l e s h o o t i n g G u i d e...
Page 2 Phaser 2135 Color Printer ® Advanced Features and Troubleshooting Manual March 2001...
Page 3 Copyright © Xerox Corporation. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. ® ® ® ® ® Phaser , PhaserShare , ColorStix...
Page 4 PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified licensees. All trademarks noted herein are either the property of Xerox Corporation, Pantone, Inc., or their respective companies. © Pantone, Inc., 1988.
Page 5 Warranty Printer Warranty Xerox warrants that the Phaser 2135 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Xerox, at its option, will:...
Page 6 (1) year from date of shipment. Under this warranty, the Customer must notify Xerox or its authorized service representative of the defect before the expiration of the warranty period. XEROX MAY REQUIRE THAT THE DEFECTIVE CRC BE RETURNED TO A DESIGNATED XEROX DEPOT OR THE XEROX REPRESENTATIVE FROM WHICH THE CRC WAS ORIGINALLY PURCHASED.
Page 7 Acts or cause any part or all of this warranty to be void, is called a "Non-excludable Condition". To the full extent permitted by law, Fuji Xerox’s sole and total liability to the customer for a breach of any Non-excludable Condition (including for any consequential loss suffered by the customer) is limited, except as otherwise stated herein, to (at Fuji Xerox’...
Page 8: User Safety Summary
User safety summary Your printer and the recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Electrical Safety Use the power cord supplied with your printer. Do not use a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal.
Page 9 149 lbs. 0748-01 Follow the recommended procedure when moving the printer from one location to another. Refer to the Phaser 2135 Setup Poster. Do not place any liquids on the printer. Warning Be careful when working in areas inside the printer identified with a warning symbol. These areas may be very hot and could cause personal injury Wait 10-15 seconds between switching the printer off and on.
Page 10 Do not open the covers while printing. 0748-02 Do not switch off the printer power while printing. 0748-03 Symbols as marked on product: DANGER high voltage: Protective ground (earth) terminal:...
Page 11 Hot surface on or in the printer. Use caution to avoid personal injury Use caution. Refer to the manual(s) for information: 0730-10 Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused. Warning For your protection, do not defeat any interlocks.
Page 12: Table Of Contents
Contents Introduction ..............1 Printer Components .
Page 13 Installation Precautions ......... . . 97 Hard Drive .
Page 14: Introduction
In this section, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, be sure to perform all the steps outlined in the Phaser 2135 setup poster and connect the necessary cables.
Page 15: Printer Components
(media delivered face down) Top cover Front panel On/Off switch Duplex unit (optional) (shown closed) Duplex unit release Universal tray Media level gauge Top cover release Multi-Sheet Bypass Feeder (MBF) Multi-Sheet Bypass Feeder (MBF) release Right Door A Phaser 2135 Color Printer...
Page 16 Printer Components Printer Components, Rear View Left-Side View Ethernet UTP connector Parallel connector Power cord receptacle Side output tray (shown closed) Advanced Features and Troubleshooting Manual...
Page 17: Internal Components
Printer Components Internal Components Internal Components, Top View Toner Cartridges (4) Fuser Imaging Drums (4) Transfer Belt 0748-10 Internal Components, Side View Side View Side output tray (shown open) Phaser 2135 Color Printer...
Page 18: Printer Options
Printer Components Printer Options Optional Paper Trays Optional Paper Tray Tray 2 (550-sheet feeder) Tray 3 (550-sheet feeder) Tray 4 (550-sheet feeder) Tray 5 (550-sheet feeder) Right Door B Right Door C Right Door D Right Door E Lower Tray Deck Option Advanced Features and Troubleshooting Manual...
Page 19 Printer Components Duplex Option Duplex Option Duplex option (shown partially pulled out) Phaser 2135 Color Printer...
Page 20: Printer Features
Printer Features Printer Features Your printer has many special features that enable you to achieve the results you need for your specific print job. Features vary according to the options installed on your printer. This section will help you become familiar with your printer's features and capabilities. Media Handling Your printer has several media input sources and output destinations as described below.
Page 21: Sided Printing
UNIX (SCO, Red Hat Linux, Solaris, HP-UX, IBM/AIX, SGI, DEC) For more detailed information about supported network environments and protocols, refer to the Phaser 2135 Quick Network Install Guide on your Printer Management Software CD-ROM. *These features are also available in the Printer Driver. For additional information about these features, see the Printer Driver Features section on page 19.
Page 22: Pdls And Fonts
Printer Features PDLs and Fonts Your printer includes the following Page Description Languages (PDLs): Adobe PostScript 3 with 136 resident Adobe Type 1 fonts An emulation of HP PCL5C with 46 resident fonts PDF (requires optional hard disk drive) TIFF (requires optional hard disk drive) The printer automatically detects a print job’s PDL and switches to the appropriate PDL interpreter for processing.
Page 23: Convenience Features
*These features are also available in the Printer Driver. For additional information about these features, see the Printer Driver Features section on page 19. Settings in the driver override the settings in the front panel. Phaser 2135 Color Printer...
Page 24: Secure Print
To use this feature, establish a mail account for the printer and configure the Xerox MaiLinX Feature via CentreWare Internet Services. Finally, install and configure the Xerox Mail Port Monitor on the client workstation/PC. For more information, see Networking on page 108 and the CentreWare Internet Services User Guide located on the Printer Management Software CD-ROM.
Page 25: Selecting Print Media
, 20-24 lb. bond) or "Heavy Paper" (90-120 g/m 24-32 lb. bond). Do not attempt automatic 2-sided printing on any other type of media. Use only Xerox Phaser 2135 Transparencies. Caution Other transparencies may cause damage to the fuser. Any damage caused due to the use of unsupported media may not be covered by your printer’s warranty.
Page 26 Heavily textured paper Label sheets that have previously been run through the printer and from which printed labels have been removed Paper with high rag content Transparencies other than those specifically recommended for the Phaser 2135 printer Advanced Features and Troubleshooting Manual...
Page 27: Supported Media Types
1-5, except A6, and only when the media type is set to either "Plain Paper" or "Heavy Paper". The following media types cannot be automatically duplexed: Phaser 2135 Transparencies Glossy Paper Thick Card Stock Thin Card Stock Labels Phaser 2135 Color Printer...
Page 28: Storing Print Media
Selecting Print Media Envelopes Business Cards Light Paper Manual Two-Sided Printing You can manually duplex from the Multi-Sheet Bypass Feeder (MBF) or Tray 1. You can manually duplex the following media types. Plain Paper Heavy Paper Glossy Paper Thick Card Stock Thin Card Stock See the User Guide for more information about manually duplexing.
Page 29: Printing Options
Through a network The port is set to a network queue. Through the mail port The port is set to the Xerox Mail Port monitor Monitor and the printer has an email address. Print via a print file...
Page 30: Printer Drivers
Must be downloaded from www.xerox.com/officeprinting/drivers Installing the Printer Drivers Instructions on how to load the printer drivers are on the Phaser 2135 Product CD-ROM for this. In addition, your System Administrator can download drivers directly to each workstation on the network.
Page 31: Configuring The Printer Drivers
At your computer, open the printer driver properties. Click the Printer Configuration tab. Enable (check) the items in the driver dialog that are listed on the Configuration Page. Click OK to close the printer driver properties. Phaser 2135 Color Printer...
Page 32: Printer Driver Features
Printer Drivers Printer Driver Features The following table shows the features available in each type of printer driver: Features of the Drivers Feature Windows Macintosh Windows Windows Windows Windows PostScript Millennium PostScript Millennium 4.0/2000 4.0/2000 PCL/5C PCL/5C 2-sided printing • •...
Page 33 When you pick 2-sided printing, you also pick the binding edge. The end result depends upon the orientation of the print job. Bind on side edge (or Flip on short edge) Landscape Portrait Bind on top edge (or Flip on long edge) Portrait Landscape Phaser 2135 Color Printer...
Page 34 Printer Drivers Black and White printing Black and white printing options include: Grayscale Transforms all color data to equivalent gray levels, with an attempt to preserve color differences as gray density differences. Use this mode for producing the best possible black and white version of a color document.
Page 35 The Creep control allows you to choose a number of tenths of points by which to shift the page images inward to compensate for the thickness of the paper. You can choose any value from zero to 20. Phaser 2135 Color Printer...
Page 36 Printer Drivers Collation Allows job collation (for multiple-copy jobs only). The options are: Uncollated (default) For example, five uncollated copies of a three-page job results in five copies of page 1, then five copies of page 2, and finally five copies of page 3; that is: 1, 1, 1, 1, 1, 2, 2, 2, 2, 2, 3, 3, 3, 3, 3.
Page 37: Color Modes
To change the default selections for the comparable printer fonts, select any font in the list of printer resident fonts. Printer Font Substituted For: <font name> This feature enables you to select which PostScript printer font you want to substitute for the selected TrueType font. Phaser 2135 Color Printer...
Page 38: Mirror Image
Printer Drivers Automatic Image Correction Optimizes printing of photographs or bitmapped images. It enhances RGB images if the exposure level, color balance, sharpness, brightness, or contrast settings in the original image have not been optimized. If an image is already optimized (i.e., properly balanced, high resolution image, etc.), it will not be affected by this setting.
Page 39: Negative Image
A Portrait page is taller than it is wide. This is the default setting. Landscape A Landscape page is wider than it is tall. Rotated Landscape A Rotated Landscape page is wider than it is tall and the image on the page is rotated 180 degrees (upside down). Phaser 2135 Color Printer...
Page 40: Process Grayscale Graphics
Printer Drivers Process Grayscale Graphics This feature prints black and white images using cyan, magenta, and yellow toner and excludes black toner. Proof Print Use this job type for multi-copy jobs when you want to check the first copy before printing all of the copies.
Page 41: Truetype Options
TrueType fonts resident on the printer, and if your document uses fonts that do not reside on the printer, the driver downloads the fonts with the job. If disabled, the driver always downloads TrueType fonts to the printer with each job, even if the fonts reside on the printer already. Phaser 2135 Color Printer...
Page 42 Printer Drivers Watermark Prints background text across the first page or every page of a document. This driver feature is independent from features provided by the application. The driver enables you to specify the text, font, size, position on the page, and rotation angle of the watermark.
Page 43: Managing Printer Usage
Your printer’s front panel will either have icons and text, or icons only 0748-16 On-line indicator light Menu Down button Fault indicator light Item Up button Two-line display Item Down/Cancel button On-line button Value Up button Enter button Value Down button Menu Up button Phaser 2135 Color Printer...
Page 44: Indicator Lights
Managing Printer Usage Indicator lights The front panel contains two indicator lights. Indicator Light Meaning On Line (Green) Light is on (Green) — The printer is online. Light flashes two times per second — The printer is going from online to offline.
Page 45: Front Panel Keys
On Line (labeled 0) Note The printer automatically exits the menu system if no keystrokes are detected for 60 seconds. For more information on the menus, refer to the Front Panel Menus section starting on page 40. Phaser 2135 Color Printer...
Page 46: Front Panel Operations
Managing Printer Usage Front Panel Operations Using the Front Panel Menus For a description of the menus, menu items, and values, refer to the Front Panel Menus section starting on page 40. Press the key (labeled 1 or 5) to scroll through the available Menu Up Menu Down menus until you locate the one you want.
Page 47 (labeled 3 or 7), the available values are displayed one at a time on the second line of the display. Language Italiano The * indicator identifies the current value. In the following example, the Language is currently set to English. Language English Phaser 2135 Color Printer...
Page 48 Press the key (labeled 4). Enter Tray 1 Types Plain Paper Glossy Paper Heavy Paper Thin Card Stock Phaser 2135 Transparency Light Paper Tray N Type Plain Paper Thin Card Stock Heavy Paper Light Paper (where N is the tray number —...
Page 49 A5 148 x 210 mm 12 x 9" Envelope Note It is strongly recommended that you use long-edge feed (LEF) for Letter, A4, and JIS B4 paper sizes, except for business cards, which must be fed short-edge feed (SEF). Phaser 2135 Color Printer...
Page 50: Printing Secure Print And Proof Print Jobs
Managing Printer Usage Printing the Printer’s Internal Pages The following list contains examples of pages that can be printed: Configuration Page Menu Map Supplies Usage Page Connection Setup Page Paper Tips Page Print Quality Tips Page Warranty Page Diagnosing Print Quality Problems Page Help Guide Office and Graphics Demos For information on specific reports, refer to the Print Menu section on page 55, the...
Page 51: Deleting Secure Print And Proof Print Jobs
The procedure for setting Ethernet and Novell addresses requires a different keying technique than does the basic menu navigation to set values for other menu items. Use this procedure for setting any of the following: Ethernet Menu: IP Address Subnet Mask Default Gateway Novell Menu: Phaser 2135 Color Printer...
Page 52 Managing Printer Usage Primary Server NDS Context PServer Name NDS Tree To set an address: Press the key (labeled 1 or 5) to scroll to the desired menu. Menu Up Menu Down The following sample front panel screen shows the Ethernet Menu. Menus Ethernet Menu Press the...
Page 53: Front Panel Menus
1. Appears only when the Hard Drive is installed. 2. Appears only when printer is powered on while holding down specific front panel keys. Phaser 2135 Color Printer...
Page 54: Print Menu Map
Managing Printer Usage Print Menu Map When you press the key (labeled 4), a report showing the structure of the front panel Enter menus prints. Printer Identification Menu Displays the selected printer identification information when you press the Value Up (labeled 3), the key (labeled 7), or the key (labeled 4).
Page 55 On the front panel, displays the status (percentage remaining) and installation date of the transfer belt. Total Print Count On the front panel, displays the total number of prints made and the installation date of the printer. Phaser 2135 Color Printer...
Page 56: Ethernet Menu
Managing Printer Usage Ethernet Menu Sets options for the Ethernet port connection. Ethernet Menu Items Menu Items Description Print Connect Prints a page that provides instructions for connecting the printer to a Setup Page computer or network. Print Configuration Prints the Configuration Page which shows the printer's current information Page and menu settings.
Page 57 Sets the default page description language interpreter for the Ethernet LPR protocol. Values: Auto (default) PostScript Note To submit TIFF and PDF files to the printer, this value must be Auto. AppSocket Enable Sets the Ethernet AppSocket interface. Values: On (default) Phaser 2135 Color Printer...
Page 58 Managing Printer Usage Ethernet Menu Items (cont'd.) Menu Items Description AppSocket PDL Sets the default page description language interpreter for the Ethernet AppSocket interface. Values: Auto (default) PostScript Note To submit TIFF and PDF files to the printer, this value must be Auto.
Page 59 100/FULL where = half duplex and = full duplex HALF FULL Reset Network Resets network parameters (including the Novell PServer Name, the TCP/IP Setup Address, and other associated Ethernet parameters) to factory default values. Values: (default) Phaser 2135 Color Printer...
Page 60: Novell Menu
Managing Printer Usage Novell Menu Sets Novell parameters. Novell Menu Items Menu Items Description Print Connect Prints a page that provides instructions for connecting the printer to a Setup Page computer or network. Print Configuration Prints the Configuration Page showing the printer's current information and Page menu settings.
Page 61 1 - 29 (default is 2) The value changes by 1 each time you press either the Value Up Value Down key (labeled 3 and 7). Hold down either key to scroll quickly through the values. Phaser 2135 Color Printer...
Page 62 Managing Printer Usage Novell Menu Items (cont'd.) Menu Items Description Primary Server Sets the name of the Primary file server (a name of 2 to 47 characters in length). Values: Null (default) A - Z, 0 - 9, hyphen ( ), and underscore ( Note Once the front panel shows Primary Server on the top line, use...
Page 63 Value Down key and then pressing the Enter key (labeled 4). Reset Network Resets network parameters (including the Novell PServer Name, the TCP/IP Setup Address, and other associated Novell parameters) to factory default values. Values: No (default) Phaser 2135 Color Printer...
Page 64: Printer Setup Menu
Managing Printer Usage Printer Setup Menu Sets general printer features. Printer Setup Menu Items Menu Items Description Print Configuration Prints the Configuration Page which shows the printer's current information Page and menu settings. It lists the printer name, software revision level, communication parameter settings, options installed, current option settings in the front panel’s menu system, and print counts.
Page 65 For more information on duplex printing and choosing Long Edge or Short Edge, see page 20. Job Offset Enables/disables offsetting of jobs in the top output tray. Values: On (default) Note This setting does not affect the side output tray. Phaser 2135 Color Printer...
Page 66 Sets the default paper type used in PostScript and PCL. Values: Plain Paper (default) Thin Card Stock Heavy Paper Labels Phaser 2135 Transparency Envelopes Glossy Paper Light Paper Thick Card Stock Default Units Specifies the type of factory defaults to use when a “Reset System Menu” is performed.
Page 67 Values: Yes (Power Saver disabled) No (default) Reset Printer Setup Resets the printer operating parameters to factory default values. (Doesn’t Menu reset the consumable counters, the installation dates, or the network settings.) Values: No (default) Phaser 2135 Color Printer...
Page 68: Print Menu
Managing Printer Usage Print Menu Generates printer reports. Print Menu Items Menu Items Description Graphics Prints a sample page demonstrating the printer's graphics capabilities. This Demonstration page contains primarily graphics. 1 - 999 (default is 1) Note The number changes incrementally by 1 each time you press either the Value Up Value Down...
Page 69 Managing Printer Usage Print Menu Items (cont'd.) Menu Items Description Select Tray Selects the source tray from which reports are printed. Values: Tray 1 (default) Tray 2 Tray 3 Tray 4 Tray 5 Multi-Sheet Bypass Feeder Phaser 2135 Color Printer...
Page 70: Support Menu
Managing Printer Usage Support Menu Provides tools and information to help troubleshoot problems. Support Menu Items Menu Items Description Print Help Guide Prints a report giving helpful hints for solving printer problems. It also directs you to the appropriate resources. Print Diagnostic Prints the Diagnosing Print Quality Problems Page to help solve print-quality Pages...
Page 71 Use the keys (labeled 3 and 7) to scroll through the events. The most recent is displayed first. Print Service Pack Prints the system test patterns and configuration pages used by the Xerox service organization: Printer Diagnostics Page Configuration Page...
Page 72: Color Adjust Menu
Managing Printer Usage Color Adjust Menu Allows you to make fine adjustments to the printer’s color rendering. When you scroll to Color Adjust Menu, press the Item Up or Item Down key (labeled 2 or 6) to scroll to the Print Color Adjustment Test Page and press Enter to print.
Page 73 Color Defaults Resets all color adjustment items to their factory default values. Values: No (default) When you choose to reset the values to factory defaults, the printer prints another test print based on those factory default values. Phaser 2135 Color Printer...
Page 74: Postscript Menu
Managing Printer Usage PostScript Menu Sets options for the parallel port connection. PostScript Menu Items Menu Items Description Color Mode Sets the color mode. Values: Automatic (default) GrayScale None Fax Friendly ICC Perceptual ICC Saturation ICC Colorimetric CMYK Simulation For more information on color modes, see page 24. Print Mode Sets the print quality.
Page 75: Pcl Menu
4.00 - 999.75 (default is 12.00) Note The point size changes incrementally by .25 each time you press either the Value Up Value Down key (labeled 3 and 7). Hold down either key to scroll quickly through the point sizes. Phaser 2135 Color Printer...
Page 76 Managing Printer Usage PCL Menu Items (cont'd.) Symbol Set Sets the default font symbol set used in PCL. The symbol set is a collection of characters available for a font, including uppercase and lowercase alphabets, punctuation marks, and special characters (such as open and close quotation marks or international characters).
Page 77: Parallel Menu
Sets the default page description language interpreter for the parallel port. Values: Auto (default) PostScript Note To submit TIFF and PDF files to the printer, this value must be Auto. Bidirectional Sets bi-directional communications through the parallel port. Values: On (default) Phaser 2135 Color Printer...
Page 78: Password Menu
Managing Printer Usage Password menu Prints or deletes proof print or secure print jobs. (This menu is only available when the optional hard disk drive is installed in the printer.) When you see Password Menu and press either the key (labeled 2 Item Up Item Down and 6), you are prompted to enter the password:...
Page 79: Special Operating Modes
TCP/IP Address, and other associated Ethernet parameters) to factory default values. Values: No (default) Delete All Jobs Deletes all Secure Print and Proof Print jobs from the hard disk. Values: No (default) Note This menu item appears only if the optional hard drive is installed. Phaser 2135 Color Printer...
Page 80 Managing Printer Usage Reset Menu Items (cont'd.) Menu Items Description Disk Initialize Initializes the directory on the hard drive. Values: No (default) Note This menu item appears only if the optional hard drive is installed. Disk Format Performs a complete format of the hard drive. This is only necessary if the hard disk was not previously formatted.
Page 81: Front Panel Locks
You cannot lock the following menus. Users can browse and change values on these front panel menus: Color Adjust Menu Password Menu Print Menu Print Menu Map Printer Identification Reset Menu Supplies Info Menu Support Menu Phaser 2135 Color Printer...
Page 82: Using Printer Management Software
CentreWare DP User Guide (on the Printer Management Software CD-ROM). CentreWare MC CentreWare MC enables you to find all web-enabled printers on the network. It also enables you to remotely manage and configure the printer. The web server for Xerox printers is CentreWare Internet Services. CentreWare Internet Services CentreWare Internet Services is an interactive service that extends the capabilities of CentreWare DP using internet technology.
Page 83 Internet Services. (To launch CentreWare, enter the printer’s IP Address as the URL in your browser). Install and configure the Xerox Mail Port Monitor on client workstations. Note For more information on the operation and user of CentreWare Internet Services, refer to the CentreWare Internet Services User Guide on the Printer Management Software CD-ROM.
Page 84: Regular Printer Maintenance
Regular Printer Maintenance Regular Printer Maintenance Your printer is designed to need very little ongoing maintenance other than periodic cleaning of the LED bars and replacement of Customer Replaceable Consumables (CRCs): Toner cartridges (black, cyan, magenta and yellow) Imaging drums (black, cyan, magenta and yellow) Transfer belt Fuser cartridge LED bars need to be cleaned at each toner cartridge replacement, and cleaning instructions...
Page 85: Adjusting Color Density And Balance
Press Menu Up or Menu Down until you see: Menus Color Adjust Menu Press Item Up or Item Down. You will see: Color Adjust Menu Print Color Balance Page Press Enter. The printer prints the Color Balance test page. Phaser 2135 Color Printer...
Page 86: Making Adjustments
Adjusting Color Density and Balance Interpreting the Test Print The Color Balance test print contains numbered images that indicate possible adjustments that can be made. You can choose to make an adjustment to the Black Density, the Color Balance, or the Color Density. The Black Density Images, numbered -3K...0,...+3K, show a lightness/darkness range using black only.
Page 87: Color Balance Adjustment
Press Enter (labeled 4). The Color Adjust Page prints showing you the changes that resulted from the previous steps and the front panel displays: Color Adjust Menu Color Density Repeat Steps 3 and 4 above until the bar and background patterns in the Current (0) square blend together. Phaser 2135 Color Printer...
Page 88: Color Density Adjustment
Adjusting Color Density and Balance Color Density Adjustment Identify the square where the bar and background patterns blend together. If this square is the Current (0) square, no adjustment is needed. Continue to Exiting the Menu. Press Item Up or Item Down (labeled 2 and 6) until you see: Color Adjust Menu Color Density Press Value Up or Value Down (labeled 3 and 7) until he Value is equal to the number...
Page 89: Troubleshooting
Caution Do not use tools or sharp objects to clear paper jams since this may damage the printer Caution Do not touch the bottom surface of the imaging drum. Touching these surfaces may damage them. 2135-18 Phaser 2135 Color Printer...
Page 90: Printer Maintenance
Troubleshooting Caution Avoid contact with the printer’s fuser rollers, which may be hot. °F °C 2135-19 Also, be sure to observe the safety guidelines and recommendations provided in the User safety summary. If your printer is not operating properly, make sure that the following hardware and software issues have been considered.
Page 91: Front Panel Messages
Engine PU Fan Error U8 Fault An error has been detected with a cooling fan. Turn off the printer, wait 15 seconds, then turn on the Power Off/On printer. If the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. Phaser 2135 Color Printer...
Page 92 Press Enter To Clear the message. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. Drum Error Fault The imaging drum is either missing or must be reseated to be recognized by the printer.
Page 93 Turn off the printer, make Reseat Fuser sure the fuser is properly installed, and turn on the printer. If the problem persists, install a new fuser. For further assistance, visit the support links at: www.xerox.com/officeprinting/infoSMART. Phaser 2135 Color Printer...
Page 94 110 volt printer will cause this fault. If the problem persists, install a new fuser. For further assistance, visit the support links at: www.xerox.com/officeprinting/infoSMART. Fuser Attention The fuser is near its end of life. Printing can continue until the printer determines that the fuser...
Page 95 During the printer’s self-diagnostics it was detected that the power supply voltage is out of specification. Power Off/On Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. Phaser 2135 Color Printer...
Page 96 Power Off/On the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. Roller Over Temp T31 Fault The fuser temperature sensor is reporting a temperature error. Turn off the printer, wait 15 Power Off/On seconds, then turn on the printer.
Page 97 Turn off the Reseat Belt printer, make sure the transfer belt is properly installed, and turn on the printer. If the problem persists, install a new transfer belt. For further assistance, visit the support links at: www.xerox.com/officeprinting/infoSMART. Phaser 2135 Color Printer...
Page 98 [Tray 2 I/F Error U14] printer, wait 15 seconds, then turn on the printer. If [Tray 3 I/F Error U13] the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. [Tray 4 I/F Error U13] [Tray 5 I/F Error U13] Power Off/On...
Page 99: Printer Management
B13-Jam Inside Duplex Unit Fault Paper did not exit the duplex module correctly, causing a paper jam. Open the Duplex Unit and refer to the labels on the printer to clear the jam. Phaser 2135 Color Printer...
Page 100 [EB-Cyan Imaging Drum] properly installed, and turn on the printer. If the [EC-Magenta Imaging Drum] problem persists, install a new imaging drum. For [ED-Yellow Imaging Drum] further assistance, check the support links at: www.xerox.com/officeprinting/infoSMART. Advanced Features and Troubleshooting Manual...
Page 101 The transfer belt has reached its end of life. Install a new transfer belt. Jn-Replace Imaging Drum Fault The imaging drum has reached its end of life. Install a new imaging drum. [J5-Replace Yellow Drum] [J6-Replace Magenta Drum] [J7-Replace Cyan Drum] [J8-Replace Black Drum] Phaser 2135 Color Printer...
Page 102 User safety summary. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, install a new fuser. For further assistance, visit the support links at: www.xerox.com/officeprinting/infoSMART. T2-Fuser Lower Error Fault An error in the lower fuser Thermistor was discovered.
Page 103 An error has been detected with the home position of the front paper feeder. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. Phaser 2135 Color Printer...
Page 104 An error has been detected with a cooling fan. Turn off the printer, wait 15 seconds, then turn on the printer. If the problem persists, check the support links at: www.xerox.com/officeprinting/infoSMART. U9-Supply Fan Error Fault An error has been detected with the power supply cooling fan.
Page 105 W12-Tray 2 Paper Low Attention The printer has detected that the paper level in Tray 2 is low. Printing can continue until the tray runs out of paper. Reload the tray as soon as possible to avoid printing interruptions. Phaser 2135 Color Printer...
Page 106 Attention The printer detected that a new consumable was installed but cannot use it. Verify that you have installed the correct Xerox consumable. The printer will not continue to print until the correct consumable has been installed. W17-Tray 1 Empty...
Page 107: Solving Printing Problems
If the correct PDL is enabled and the printer continues not to print, check the support links at: www.xerox.com/officeprinting for further /infoSMART assistance. If your job still fails to print, resend the job. Network technical difficulties can interfere with a job printing. Phaser 2135 Color Printer...
Page 108 Troubleshooting Printer Operation Problems (cont'd.) A printed page does Make sure that the software application you are using to create not look like it your print job is configured properly. Refer to your software should. documentation. Make sure you have selected the appropriate media type in the printer’s front panel.
Page 109 Check prints for PCL errors. If you have written your own PCL code, check your PCL manual for solutions. If there is no error message, resend the job. If you are still receiving error, call support for further assistance. Phaser 2135 Color Printer...
Page 110: Installation Precautions
Installation Precautions Installation Precautions The Phaser 2135 printer options are easy to install; however, before you attempt to install (or remove) any printer options, please read and observe the following precautions. Warning THREE PEOPLE ARE REQUIRED WHEN LIFTING OR CARRYING THE PRINTER.
Page 111: Hard Drive
Installation Precautions Hard Drive If you install the optional hard drive in the printer, it will significantly increase the amount of memory available for processing jobs and storing downloaded information (such as fonts, forms, overlays (macros) and Secure Print and Proof Print jobs). The hard drive is used for the following: Support of the PostScript file system Support of the PJL/PCL file system...
Page 112 Installation Precautions Apply the sticky-back paper to the drive. 2135-21 Place the hard drive on the circuit card assembly. 2135-22 Align the hard drive carefully so that the rightmost four pins on the hard drive are to the right of the connector on the circuit card assembly and slide it firmly in place. 2135-23 Advanced Features and Troubleshooting Manual...
Page 113: Disk Initialization
Print a Configuration Sheet (as described on Printing the Printer’s Internal Pages on page 37) and confirm that the hard drive appears as an installed option. If any problems occur, reinstall the drive. If problems persist, check the support links at: www.xerox.com/officeprinting for assistance. /infoSMART Disk Initialization The disk is preformatted and requires no initialization.
Page 114: Memory
Installation Precautions Memory Caution DISCHARGE STATIC ELECTRICITY: The controller board and internal printer options (Hard Drive and Memory) are sensitive to static electricity. Before installing or removing an internal option, discharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source.
Page 115 Reconnect the power cord and all cables and turn on the printer. Print a Configuration Sheet (as described on page 37) and confirm that the total memory is correct. If any problems occur, reinstall the memory. If problems persist, check the support links at www.xerox.com/officeprinting for assistance. /infoSMART...
Page 116: Auto Duplex Unit Replacement
Installation Precautions Auto Duplex Unit Replacement With the auto duplex unit, the printer can print on 2 sides of specific media types and sizes. For additional information about the specific media types and sizes, see Automatic Two-Sided Printing on page 14. The following instructions are designed to describe the replacement of a duplex unit.
Page 117 Installation Precautions Pull the lever in the right corner of the duplex unit toward the front of the tray to retract the duplex unit guide pins. 2135-34 Firmly push the duplex unit towards the printer to release it from tray 1. 2135-35 Phaser Color Printer 2135...
Page 118 Installation Precautions Remove the duplex unit. 2135-36 Installation Follow this procedure to install the new auto duplex unit. Open tray 1. 2135-28 Advanced Features and Troubleshooting Manual...
Page 119 Installation Precautions Place the duplex unit on tray 1. 2135-30 Line up the front of the duplex unit with the front of tray 1 (1), open the duplex unit door (2) and pull out the green handle (3). 2135-31 Phaser Color Printer 2135...
Page 120 Installation Precautions Push the duplex unit and tray 1 back into the printer. 2135-32 Close the duplex unit door. 2135-33 Advanced Features and Troubleshooting Manual...
Page 121: Networking
Networking Networking Connecting to Your Network Setting a Subnet Mask at the Front Panel Note Setting a Subnet Mask can also be accomplished in CentreWare DP, CentreWare MC, or CentreWare IS. Refer to page 69 for more information. If your printer is connected to a WAN (Wide Area Network), you may restrict user access by setting a Subnet Mask.
Page 122 Networking Setting Default Gateway at the Front Panel Note Setting a Default Gateway can also be accomplished in CentreWare DP, CentreWare MC, or CentreWare IS. Refer to page 69 for more information. Press Menu Up or Menu Down until you see: Menus Ethernet Menu Press Item Up or Item Down until you see:...
Page 123: Setting Up Appsocket
Networking Setting a TCP/IP Address Your Phaser 2135 printer can be set up on a variety of TCP/ IP networks. There are several ways in which your printer can be assigned a TCP/IP address depending on your network. Static Addressing TCP/IP address is assigned manually by the System Administrator.
Page 124: Printing The Configuration Page
It is important to print a Configuration Page from the printer to determine the current network settings of your Phaser 2135 printer. The default settings enable all ports, which are suitable for most applications. Refer to the page 18 for step-by-step instructions on printing a Configuration Page.
Page 125: Novell Netware Setup
Novell NetWare Setup NetWare 3.1X Print Server Setup, NetWare 4.X/5.0 Print Server Setup The Phaser 2135 printer defaults, in most cases, enable connection to Novell NetWare without adjustment. Review the Configuration Page and verify the following settings: Netware is enabled.
Page 126: Novell Netware Troubleshooting
CentreWare DP to set it and reset the printer. Note Setting the Primary Server is extremely important on large networks. If the above quick checks fail to fix the printing problem, refer to the Xerox web site at: www.xerox.com/officeprinting/infoSMART. Advanced Features and Troubleshooting Manual...
Page 127 NDS Tree (for NetWare 4.1X NDS and later) is set for the correct NDS tree name. NDS Context (for NetWare 4.1X NDS and later) is set for the correct NDS Context. Print Server (PServer) Name is set for the name selected for this Phaser 2135 printer to act as a print server.
Page 128 Networking Novell NetWare Software Step-by-Step Verify that CentreWare DP and a Phaser 2135 printer driver have been loaded on the workstation. In Windows 95/98, Windows NT 4.0, or Windows 2000, double-click on My Computer (you may have changed this name). Open the Printers folder to verify that there is an entry for the type of printer you installed.
Page 129 Be certain the printer is enabled and the connector and frame type are correct. If any changes are made, reset the printer from the Front Panel. Run a test print again. If the test print does not print, refer to the Xerox web site at: www.xerox.com/officeprinting/infoSMART.
Page 130: Windows Troubleshooting
DP to set it and reset the printer. Note Setting the Primary Server is extremely important on large networks. If the above quick checks fail to fix the Network Print problem, refer to the Xerox web site at: www.xerox.com/officeprinting/infoSMART. Advanced Features and Troubleshooting Manual...
Page 131 Windows 95/98 Troubleshooting for Network Printers This troubleshooting section assumes: You have loaded a Phaser 2135 printer PCL or PostScript print driver. You have printed and retained a current copy of the Configuration Page. From a workstation desktop, use the right-mouse button and select Network Neighborhood.
Page 132 Windows NT 4.x Troubleshooting (TCP/IP) This troubleshooting section assumes: You have loaded a Phaser 2135 printer PCL or PostScript print driver. You have printed and retained a current copy of the Configuration Page. Verify these items in the Ethernet Menu area of the Configuration Page: IP Address Resolution is set to DHCP, Front Panel, or BOOTP (depending on your network configuration).
Page 133 Windows NT 4.x Troubleshooting (AppleTalk) This troubleshooting section assumes: You have loaded a Phaser 2135 printer PCL or PostScript print driver. You have printed and retained a current copy of the Configuration Page. Verify this item in the upper left corner of the Configuration Page: EtherTalk Name is correct.
Page 134: Macintosh Network Setup
Insert the CD-ROM in your computer’s CD-ROM drive. Double-click on the disk icon. Double-click on the installer icon. Follow the installation instructions when prompted. Note For more up-to-date information on installing your Phaser 2135 printer driver, refer to the ReadMe file. Advanced Features and Troubleshooting Manual...
Page 135 Restart the printer. Selecting the Printer from the Chooser Before you send a print job to the Phaser 2135 printer, make sure that it is selected as the current printer in the Chooser. At the printer, print a Configuration Page and note the EtherTalk Name. Refer to the Phaser 2135 Color Printer Quick Network Install Guide for instructions.
Page 136 Click Setup. Note If you do not use the Phaser 2135 printer driver, you may not be able to take advantage of all of the printer’s features. Before continuing, make sure that the software included with your customer documentation set has been loaded into each Macintosh computer that is sending jobs to the Phaser 2135 printer.
Page 137: Macintosh Troubleshooting
From the Configuration Page, verify the Zone. If you have multiple zones on your network, be certain your printer is set to advertise in the desired zone. If you are still unable to print, refer to the Xerox web site at: www.xerox.com/officeprinting/infoSMART.
Page 138: Unix Network Setup
Networking UNIX Network Setup Introduction For information about the connection and configuration of your printer in UNIX environments, refer to the following documentation also included on your Printer Management Software CD-ROM in the \doc\unix\ folder. For Solaris systems: CentreWare for UNIX Systems User Guide For TTY: TTY Printer Services User Guide Advanced Features and Troubleshooting Manual...
Page 139: Os/2 Network Setup
Networking OS/2 Network Setup Compatibility Your Phaser 2135 printer has been tested in the following environments. Network Operating Systems Warp Server V 4.0 (with TCP/IP installed) Lan Server V 4.0 with TCP/IP for OS/2 V 2.1 OS/2 Warp V 4.0 (Peer-to-Peer) (with TCP/IP installed) OS/2 Warp Connect V 3.0 (Peer-to-Peer) (with TCP/IP installed)
Page 140 Networking Quick Step (OS/2 Warp Server V 4.0) To install and use your Phaser 2135 printer in an IBM Warp Server environment, you need to perform several administrative tasks in order to install the printer and configure your server. Quick Install Setup Network Cable Connection - Attach RJ45/DB15/ BNC.
Page 141 Step-by-Step Setup for IBM TCP/IP for OS/2 TCP/IP Protocol Configuration Acquire two IP addresses for use on your server and your Phaser 2135 printer. Install TCP/IP for OS/2. Remember to open LAN Adapter and Protocol Support (LAPS/MPTS, etc.) and configure the TCP/IP protocol for your network adapter. (See your OS/2 documentation for configuring network adapters for the TCP/IP protocol.)
Page 142: Os/2 Software Installation
In the Directory text box, enter the path in which the drivers reside. Click Refresh. The system is taking a minute or two to read the driver files from the CD-ROM. Scroll the list and use your mouse to select the Phaser 2135 printer. Click Install.
Page 143: Os/2 Troubleshooting
Use the “ping” command to see if your server responds. If the server does not respond, you may have an addressing or network problem. Use the “ping” command to see if your Phaser 2135 printer responds. If the printer does not respond, you may have an addressing or network problem. Correct these conditions and retry.
Page 144 Phaser 2135 printer’s IP address (e.g.,109.108.145.22). If you receive a correct ping reply, go to step 3; otherwise, check to see that the Phaser 2135 printer’s IP address has been correctly entered on the printer. Print a Configuration Page and confirm that the IP address is entered correctly.
Page 145: Printer Specifications
Printer Specifications Printer Specifications Physical Specifications Width: 666 mm (26.22 in.) Depth: 626 mm (24.65 in.) Height: 460 mm (18.11 in.) Weight: 68 kg (149 lbs) Environmental Specifications Temperature Storage: -20 degrees to 60 degrees C / -4 degrees to 140 degrees F Operating: 10 degrees to 32 degrees C / 50 degrees to 90 degrees F Optimum print quality environmental conditions: 17 degrees to 26 degrees C / 62 degrees to 80 degrees F...
Page 146: Controller Specifications
Printer Specifications Print Speed Up to 26 ppm (pages per minute) black Up to 21 ppm color Controller Specifications 500 MHz processor Memory 128 Mbytes PC100 DRAM Standard Upgradable to a maximum of 512 Mbytes Page Description Languages (PDL) PCL 5C Adobe PostScript 3 TIFF Resident Fonts...
Page 147: Notices And Certifications
Consult the dealer or a experienced radio/TV technician for help. Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
Page 148: Certifications
Complies with Canadian ICES-3 class B emissions. European Markets CE Certification The CE marking applied to this product symbolizes Xerox Europe Declaration of Conformity with the following applicable directives of the European Union as of the dates indicated: January 1, 1995 - Council Directive 73/23/EEC amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.
Page 149: Index
Setting in PostScript driver 24 Configuration Sheet Printing 37 connecting Email Default Gateway 109 Event notification via 11 Macintosh 121 Printing via 11 driver installation selecting from the Chooser Enlarge image step-by-step AppleTalk Setting in PostScript driver 28 OS/2 126 Phaser 2135 Color Printer...
Page 150 Index Error codes 86 Ethernet menu 43 Job Offset 10 Ethernet UTP connector Location 3 Lower tray deck option location 5 Face down bin Location 2 FAX Friendly Setting in PostScript driver 21 Macintosh driver installation 121 Fax Friendly 10 Macintosh troubleshooting 124 Flash memory Magenta imaging drum...
Page 151 Reset Menu Location 5 Accessing 66 Tray 3 Resolution 9 Location 5 Right door B Troubleshooting location 5 Operation problems 94 Right door C troubleshooting location 5 Macintosh 124 Right door D quick check location 5 Phaser 2135 Color Printer...
Page 152 Index step-by-step Novell NetWare 113 hardware step-by-step quick check software step-by-step OS/2 130 quick check step-by-step TCP/IP OS/2 Warp server v 4.0 127 Windows 117 quick check Win 95/98 Win NT4.x AppleTalk TrueType fonts PCL jobs 28 UNIX Drivers for 17 UNIX setup 125 documentation 125 Watermarks...

Xerox phaser 2135 Advanced Features And Troubleshooting Manual

Printer Components

Printer Features

Selecting Print Media

Printing Options

Printer Drivers

Managing Printer Usage

Regular Printer Maintenance

Adjusting Color Density and Balance

Troubleshooting

Installation Precautions

Networking

Printer Specifications

Notices and Certifications

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Xerox phaser 2135

Summary of Contents for Xerox phaser 2135

Table of Contents