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Xerox DocuColor 2060
NPS/IPS
Troubleshooting Guide
721P90550
Version 8.0
October 2002

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   Summary of Contents for Xerox Docucolor 2060 NPS/IPS

  • Page 1 Xerox DocuColor 2060 NPS/IPS Troubleshooting Guide 721P90550 Version 8.0 October 2002...
  • Page 2 Printed in the United States of America. Publication number: 721P90550 Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Products and trademarks of other companies are also acknowledged. Changes are periodically made to this document. Changes, technical...
  • Page 3: Table Of Contents

    Enabling and disabling the modem for remote service ... . . 1-2 2. Troubleshooting Xerox Client Software installation... 2-1 3. Troubleshooting a Novell implementation ....3-1 4.
  • Page 4 Table of contents Clearing jams in the right and left door paper path ....4-10 Clearing jams in the registration, vacuum transport, and fuser 4-11 Clearing jams in the horizontal transport (two-sided printing only) . . 4-13 Clearing paper jams in tray 4 .
  • Page 5: Safety

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool.
  • Page 6: Ozone Information: U. S. Only

    1-800-828-6571 to request the Xerox publication 600P83222, OZONE . Operation safety: U. S. Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards.
  • Page 7: Operation Safety: Europe

    Disconnect the power cord from the electrical outlet and call service to correct the problem. If you need any additional safety information concerning the equipment or materials Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States: 1-800-828-6571 For customers outside the United States, contact your local Xerox representative or operating company.
  • Page 8: Electrical Supply

    This product should not be placed in a built-in installation unless proper ventilation is provided, please contact your Xerox representative for advice. Never push objects of any kind into the ventilation vents of the product.
  • Page 9: Maintenance

    A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox representative. In order to allow this equipment to operate in proximity to...
  • Page 10: Radio And Telecommunications Equipment Directive (europe Only)

    Radio and telecommunications equipment directive (Europe only) Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive: This Xerox product has been self-certified by Xerox for pan- European single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.
  • Page 11: For Further Information

    Safety For further information For more information on Environment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: Europe:+44 1707 353434 USA:1 800 8286571 Canada:1 800 8286571 Troubleshooting Guide...
  • Page 12 Safety Troubleshooting Guide...
  • Page 13: Introduction

    Introduction This guide describes how to solve some specific problems that may occur when you are using the Xerox DocuColor 2060 NPS/ IPS. About this guide This guide is designed for Xerox DocuColor 2060 NPS/IPS operators whose job consists of the routine operation of the system.
  • Page 14 <ENTER> (for example, enter y). • Italics: Document and library names are shown in italics (for example, the Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs ). • Quotation marks: Keywords you can enter as arguments appear in quotes (for example, “USLetter”).
  • Page 15: Related Publications

    Warnings alert you to conditions that may affect the safety of people. Related publications The Xerox DocuColor NPS/IPS documentation set includes the documents listed below. NOTE: For a list of IBM reference manuals for IPDS printing, refer to the Solutions Guide for IPDS Printing.
  • Page 16 Introduction Troubleshooting Guide...
  • Page 17: Calling For Service

    Calling for service Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center. Information to have on hand when calling for service To report hardware or software problems in the United States, call the following number: 1-800-822-2979...
  • Page 18: Enabling And Disabling The Modem For Remote Service

    Calling for service – Recent service performed – Previous conditions under which the application has printed properly. Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability.
  • Page 19 Calling for service CAUTION Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer while remote service is in process. Troubleshooting Guide...
  • Page 20 Calling for service Troubleshooting Guide...
  • Page 21: Troubleshooting Xerox Client Software Installation

    Refer to the Guide to Submitting Jobs from the Client for more information. If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following: •...
  • Page 22 The following table provides a reference to error messages that may display during installation of Xerox Client Software. Table 2-1. Xerox Client Software installation error messages Error message Description Installation not complete.
  • Page 23: Troubleshooting A Novell Implementation

    • The file server name has been set incorrectly during installation. If it is an incorrect framing type or server name, your Xerox service representative must change the configuration on the printer controller. Log message says there NPS/IPS is getting SAP packets with...
  • Page 24 PASSWORDS=ON at the server console. • NPS/IPS does not have the correct password. If NPS/IPS has the wrong password, your Xerox service representative must change the password. Log message indicates A PSERVER with the printer's Stop the PSERVER instance. failure to login and...
  • Page 25 Netware print server • There is a basic connectivity or from the net." routing problem. If it is an incorrect framing type, your Xerox service representative • "Requested server • The incorrect framing type has must change the configuration on <name>...
  • Page 26 Troubleshooting a Novell implementation Troubleshooting Guide...
  • Page 27: Clearing Paper Misfeeds And Jams

    Clearing paper misfeeds and jams Paper jams and misfeeds can be greatly reduced or eliminated by: • Using the correct type of paper under the right conditions. Refer to Helpful Facts About Paper for information on paper selection and care. •...
  • Page 28 Clearing paper misfeeds and jams Figure 4-1. DocuColor 2060 NPS/IPS 1. Touch screen 2. Printer control panel 3. Dry ink compartment 4. Offset catch tray 5. Right front door 6. Left front door 7. Transport module 8. Tray 3 9. Tray 2 10.
  • Page 29: Clearing Jams In The Left Side Door

    Clearing jams in the left side door Figure 4-2. Left side door 1. Printer rear 2. Printer front To clear a jam in the left side door: 1. Open the left side door of the printer. If you have an optional tray 4, open the tray 4 right door, then open the left side door of the printer.
  • Page 30: Clearing Jams In Tray 1, 2, Or 3

    Clearing paper misfeeds and jams Clearing jams in tray 1, 2, or 3 CAUTION The feed heads and the feed rolls are delicate and can be damaged if this procedure is not followed precisely. Figure 4-3. Paper path of trays 1, 2, and 3 1.
  • Page 31: Clearing Jams In The Upper Door

    Clearing paper misfeeds and jams 7. Close tray 2. 8. Clear jams in the transport module. Refer to the section “Clearing jams in the transport module” in this chapter. 9. Open tray 3. 10. Carefully remove all jammed paper. 11. Close tray 3. 12.
  • Page 32: Clearing Jams In The Transport Module

    Clearing paper misfeeds and jams Clearing jams in the transport module Figure 4-5. Transport module paper path 1. Paper from trays 1, 2, and 4 2. Upper transport 3. To the printer 4. Single sided prints from the horizontal transport 5.
  • Page 33 Figure 4-6. Transport module To clear a jam in the transport module: 1. Open the transport module door. 2. When printing one-sided or two-sided, grasp the green handle 3a, squeeze and move it to the right. 3. Carefully remove all jammed paper. 4.
  • Page 34: Clearing Jams In The Exit Module

    Clearing paper misfeeds and jams Clearing jams in the exit module Figure 4-7. Exit module paper path 1. Decurler 2. Duplex inverter transport 3. To printer 4. To inverter transport 5. From printer 6. To the output device Troubleshooting Guide...
  • Page 35 Figure 4-8. Exit module To clear a jam in the exit module: 1. Open the exit module door. 2. When printing one-sided or two-sided, squeeze and open green handle 8a. 3. Squeeze and open green handle 8b. 4. Squeeze and open green handle 8c. 5.
  • Page 36: Clearing Jams In The Right And Left Door Paper Path

    Clearing paper misfeeds and jams 17. Close the exit module door. 18. Follow the instructions on the touch screen to restart your print job. Clearing jams in the right and left door paper path This section lists the steps to clear jams in the following areas: •...
  • Page 37: Clearing Jams In The Registration, Vacuum Transport, And Fuser

    Figure 4-10. Right and left doors open Clearing jams in the registration, vacuum transport, and fuser NOTE: You must clear all other jam areas before opening and clearing the right and left front door areas. WARNING The fuser area is extremely hot and injury will occur if the area is not handled correctly.
  • Page 38 Clearing paper misfeeds and jams 4. Lift handle 4a and carefully remove all jammed paper, ensuring that all pieces are removed if the paper is torn. 5. Turn the green handle 4b to free any immovable paper. 6. Reposition green handle 4a. 7.
  • Page 39: Clearing Jams In The Horizontal Transport (two-sided Printing Only)

    Clearing jams in the horizontal transport (two-sided printing only) NOTE: You must clear all other jam areas before opening and clearing the right and left front door areas. WARNING The fuser area is extremely hot, and injury will occur if this area is not handled correctly. Figure 4-12.
  • Page 40: Clearing Paper Jams In Tray 4

    Clearing paper misfeeds and jams Clearing paper jams in tray 4 A message on the touch screen notifies you of a paper jam in tray 4 and provides instructions for clearing it. To clear a paper jam from tray 4: 1.
  • Page 41: Clearing Paper Jams In The High-capacity Stacker (hcs)

    Clearing paper jams in the high-capacity stacker (HCS) A message on the touch screen notifies you of a paper jam in the high-capacity stacker (HCS), and provides instructions for clearing it. To clear a paper jam from the HCS: Figure 4-14. Clearing a jam from the HCS 1.
  • Page 42: Clearing Paper Jams In The High-capacity Stacker Stapler (hcss)

    Clearing paper misfeeds and jams NOTE: If the printer does not resume printing after a paper tray fault or after paper is loaded, lower then raise the tray. The system should resume printing. Clearing paper jams in the high-capacity stacker stapler (HCSS) A message on the touch screen notifies you of a paper jam in the high-capacity stacker stapler (HCSS), and provides instructions for clearing it.
  • Page 43: Optimizing Print Quality

    Optimizing print quality This chapter discusses methods of checking and improving print quality. NOTE: One way to test print quality is to print a sample document. For information on printing sample documents, refer • The Guide to Configuring and Managing the System, if using the command line interface •...
  • Page 44: Product Features That Affect Postscript Print Quality

    Optimizing print quality Product features that affect PostScript print quality You can improve the appearance of your documents by being aware of potential problems created through the use of proprietary PostScript extensions and device-dependent operators. Proprietary PostScript extensions PostScript masters that use proprietary printer features may cause appearance inconsistencies between different PostScript printers.
  • Page 45: Gray Shading-settransfer And Transfer Function

    The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators. However, some Xerox PostScript devices do not allow you to overwrite their internal transfer function. Typically, a master tries to replace the internal transfer function...
  • Page 46: Smooth Curves-setflat

    Optimizing print quality If either of the above procedures is successful, the transfer functions return the same color levels that are passed to them without modifying or mapping the level. On printers which do not allow the overwriting of the transfer function, the settransfer operator does not affect the mapping of gray values between the output of the print device and specified levels of color.
  • Page 47 Optimizing print quality Sections 2.2 and 6.5 of the PostScript Language Reference Manual , second edition, discuss scan conversion. Section 6.5 states that scan conversion details are not part of the PostScript standard. Troubleshooting Guide...
  • Page 48 Optimizing print quality Troubleshooting Guide...
  • Page 49: Resolving Printer Problems

    Resolving printer problems This chapter describes printer-related problems other than paper jams, and suggests corrective actions. (Refer to “Clearing paper misfeeds and jams” for information on paper jams.) Printer engine problems The following table describes problems associated with the printer engine. Table 6-1.
  • Page 50 NOTE: Some functions on the printer control panel are not available for DocuColor 2060 NPS/IPS. For details on the available functions, refer to the Xerox DocuColor 2060 NPS/IPS System Overview Guide, “Printer components and options” chapter. Multiple sheets feed from •...
  • Page 51 Resolving printer problems Table 6-1. Printer engine problems (Continued) Problem Action Paper curl is excessive. Paper curl may be a result of: • Paper weight and type • Humidity conditions at the printer • The mass of dry ink (toner) coverage on the print - the greater the toner mass, the greater the paper curl.
  • Page 52: High-capacity Stacker And High-capacity Stacker Stapler Problems

    Resolving printer problems High-capacity stacker and high-capacity stacker stapler problems The following table describes problems associated with the high- capacity stacker (HCS) and high-capacity stacker stapler (HCSS). Table 6-2. HCS and HCSS problems Symptom Probable cause Action Ready indicator does No power •...
  • Page 53: Tray 4 Problems

    • If the actions above do not restore power to tray 4, or if loss of power to the tray seems to be excessive, contact your Xerox service representative. Printer is not set to feed At the printer controller, use the set tray from tray 4.
  • Page 54 Resolving printer problems Table 6-3. Tray 4 problems Symptom Probable cause Action Tray 4 misfeeds Paper weight or condition • Turn the paper stack around or over in the repeatedly. is inappropriate for tray 4. elevator tray. • Replace the paper in the tray with paper from a new package.
  • Page 55: Resolving System Problems

    Resolving system problems This chapter describes various system problems and suggests corrective actions. NOTE: Some corrective actions can be performed using either the command line interface (CLI) or the graphical user interface (GUI). The actions listed below are for CLI users. If using the GUI, refer to the online help for equivalent information.
  • Page 56 Resolving system problems Table 7-1. System problems (Continued) Symptom Probable cause Action No jobs appear to be Queueing or printing may • Enter Show Status. printing. be stopped. • Enter Start Queueing or Printing. Scheduling policy may be • Enter Show Scheduling Policy to First Come First Served determine current setting.
  • Page 57 Resolving system problems Table 7-1. System problems (Continued) Symptom Probable cause Action Job prints on the wrong Paper in the tray and tray • Check the trays and Enter Show Status. paper, or is otherwise not settings do not match. •...
  • Page 58 Resolving system problems Table 7-1. System problems (Continued) Symptom Probable cause Action The IPDS host receives a If a virtual printer is 1. Enter Show Status to ensure there is no Not Ready message from specified for a job, and the other problem.
  • Page 59 5-2–5-3 problems 6-1 settransfer function 5-3 printers transfer function 5-3 restarting 7-4 printing quality, features affecting 5-2 hard disk, Xerox Client Software problems requirements 2-2 high-capacity stacker (HCS) 6-4 high-capacity stacker stapler (HCSS) 6-4 problems 6-4 printer 6-1 HCSS...
  • Page 60 2-2 RPrinter problems 3-3 safety hotline numbers vii laser v operation vi–ix SAP packets 3-1 scanconversion 5-4 server override switch, Xerox Client print command 2-2 service call, required information 1-1 setbscolor 5-3 setcmykcolor 5-3 setcolorscreen 5-2–5-3 setflat 5-4 setgray 5-3...

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