Oce Arizona 250 GT User Manual page 94

Troubleshooting Overview
Example 2
Drops of Ink Appear on the Media
Check that the ink valves on top of the carriage are all open. If an ink valve is closed,
there is no vacuum pressure to hold the ink and it will drip out of the printhead.
If Problems Persist
If problems persist, perform the following actions as appropriate for the situation:
• Check for media that is buckling or sitting too high on the table.
• If you just changed ink in the printer, review the procedures in this manual and
check for successful installation.
• Try printing a test print.
• If the printer is not receiving print jobs, check the network cable connection.
Note: If you still have problems, contact your Océ Display Graphics Systems
service representative.
Call for Service
Try to eliminate simple problems before you call your service representative.
However, it is important to know when to call for service. Without training,
servicing the printer yourself may cause further damage. When you have determined
that a service call is required, call as soon as possible. Have the following
information ready:
Printer serial number — located near the AC power plug.
The volume of media printed — available in the Printer Metrics module.
Error message displayed on the control panel, if any.
The exact circumstances when the error occurred, such as during printing, or
maintenance.
Note any unusual phenomena, such as peculiar printing, noises, and smells
associated with the failure.
94 Chapter 7 Error Handling and Troubleshooting