Ice Active Alarms - Polycom RMX 1500 Administrator's Manual

ICE Active Alarms

When ICE environment is enabled in the RMX, failure to communicate
with a required component triggers the display of an Active Alarm in the
System Alerts pane.
The following table lists these active alarms:
Table 9 ICE Environment - RMX Active Alarms
Active Alarm Phase
ICE failure: Registration
Failed to
register with
OCS. Check
the RMX
Server Name.
ICE failure: Subscribe
Failed to
subscribe with
the OCS,
therefore the
A/V Edge
Server URI
was not
received.
Polycom RMX 1500/2000/4000 Administrator's Guide
Alarm Displayed When
The RMX did not receive
a confirmation response
from the OCS to the
Registration request.
The RMX did not receive
a confirmation response
from the OCS to the
Subscription request.
The Subscription is
required for obtaining the
A/V Edge Server URI
which is followed by the
notify message containing
the credentials).
Troubleshooting
•
Check that the
RMX Server
Name in IP
Network
Service - SIP
Advanced is
identical to the
User name
defined for the
RMX in the
OCS Active
Directory.
• Make sure that
the RMX user
is defined in
the OCS
Active
Directory.
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