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STRATAGY
4/6/24
AUGUST
1994
the user calls into the Stratagy
24 system from a
DTMF telephone
and reviews messages
normally.
When
the fax message
is played,
the user
is
prompted
that the message
contains a fax, and the
number of pages of the fax. The user then chooses
the Fax Message
Send Retrieve option, and is then
prompted
to enter
the phone
number
of a fax
machine,
such as a machine
made available
by a
hotel. The fax message is then queued for immediate
delivery
to this fax number,
and the user may
continue
processing
messages
as before. A number
of fax messages
might be queued
during one call.
Each of them will be sent separately to the indicated
phone
number(s),
with
automatic
retry
if the
destination
fax machine is busy or does not answer.
FUTURE DELIVERY
A user may create a message,
address the message
and then mark it for future delivery to another
user.
The message
is not delivered until the date and time
entered
by the sending
user has been reached
by
the system clock.
GUEST USERS
A User ID may be permitted
to create one or more
guest users, up to a maximum
permitted
number
of
guests. Stratagy users frequently
use this feature to
create guest IDS for their clients, so that they may
exchange confidential
information
easily. Guest users
are generally
restricted
by the group mechanism
to
exchanging
voice
mail only with the user who
created the Guest ID, though this is under control of
the System Administrator.
MESSAGE DATE AND TIME BY REQUEST
Stratagy
normally
plays the date and time when a
message
was recorded just before playing back the
message to the user. After hearing the message,
the
user may want to be reminded
of the time of the
message,
and this information
may be requested
by
entering a DTMF command.
Furthermore,
if the User
ID is configured
not to play the date and time of each
message automatically,
the user may use this feature
to find out the date/time
of a particular message.
MESSAGE FORWARDING
The Message
Forwarding
feature
allows a user to
send a message
that has already been received to
one or more other users of the Stratagy system.
In
forwarding
the message,
the original
user may
optionally
record comments
that explains to the new
recipient(s)
why the message
is being forwarded
to
them. However, a message may not be forwarded
to
another
user who does not share a common
group
number
with the sending
user or if the original
message is marked "private".
MESSAGE NOTIFICATION
Stratagy
allows
each
User ID to have up to ten
different notification
records (Message
waiting lights,
stutter dialtone, pagers, voice, etc.). Each notification
record specifies a notification
method
and the times
of the day and the days of the week when
that
notification
record is applicable,
and the repeat count
and interval
for retrying
that
notification.
Each
notification
method
is a flexible dial string allowing
the Stratagy system to be used with almost any kind
of PBX or notification
method
including
cascade
notification.
MESSAGE PLAYBACK CONTROL
While playing back a message,
a user may wish to
skip backwards
in the message,
or skip forwards to
get to a relevant piece of information
contained
in the
message.
Message Playback Control allows the user
to do this at anytime
while
a message
is being
played by pressing the appropriate
keys on a DTMF
telephone
dial pad.
MESSAGE PAUSE DURING PLAYBACK ..
While playing
back a voice mail message,
a user
may pause the playback for up to thirty seconds by
pressing the appropriate
key on the DTMF telephone
dial pad at any time. Pressing the key again before
the thirty seconds has transpired
will cause playback
to resume
immediately.
While
the playback
is
paused, Stratagy is silent.
MESSAGE RECEIPT VERIFICATION
When a user sends
a voice message
to another
user, either
by originating
a new message
or by
forwarding
an existing
message,
the sending
user
may request receipt verification.
When the recipient
of such a message plays that message,
Stratagy will
automatically
send a message
back to the sender,
informing
the user that the message
has been
received. The recipient cannot disable this behavior
nor can the recipient tell that receipt verification
was
requested for any particular message.
MESSAGE RETRIEVAL CONTROL
When a user is reviewing
messages
which have
been recorded,
a number
of different
"presentation
orders"
may be used.
By default,
Stratagy
plays
messages
back in the order received (in "FIFO" first-
in first-out order), with the exception
that messages
marked
Urgent
are placed
in the front
of the
message
queue.
The user may instead
play the
messages
back in reverse order, from most recent to
least recent ("LIFO" last-in first-out order). Finally, the
user may also elect to have the system
play only
messages
which
have
not yet been
heard,
in
chronological
order.
4-9
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