Toshiba Stratagy 4 Installation And Maintenance Manual page 114

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
waiting light control, and confirming digits entered by
a caller. A series of tokens instruct Stratagy what
actions to perform.
4 TYPES OF USER ID MAILBOXES
User IDS fall into one of several general categories,
based on how they are customized.
User - A typical User ID mailbox records messages from
callers. A user will periodically check the User ID for
messages, or be notified by a variety of automatic
notification methods. Typically, there is one user for
each User ID, although several User IDS may share
'
a single extension because the users themselves
share a single phone line.
Information - An information User ID mailbox does not
accept messages from callers. Instead, Stratagy
plays its greeting to callers in order to provide them
with information, such as the company's hours of
operation and location. No real user or phone
extension corresponds to this type of User ID.
Control - A control User ID mailbox directs the flow of a
call. Typically, it interacts with the caller in some way,
then transfers the call to one or more additional User
IDS for further processing. For example, a User ID
might ask the caller to input his or her phone number.
If the phone number is 7 digits long, Stratagy
assumes it is valid and the User ID passes control to
a second User ID, which will make use of that phone
number in some way (such as faxing a document to
it). If the phone number is not 7 digits long, Stratagy
might transfer to a third User ID, which would be an
information box whose recording informs the caller
that the phone number was not the right length. The
User ID might then transfer control back to the
original User ID to give the caller another chance to
enter the correct number of digits.
5 HOW STRATAGY PROCESSES
MOVEMENT BETWEEN USER
IDS
Whenever a call rings a port on Stratagy, Stratagy
answers and begins processing the call starting at a
predefined User ID. After processing the initial User ID,
Stratagy continues processing by following a chain to the
next User ID. At any time, should a caller enter DTMF,
Stratagy translates the DTMF to a User ID and continues
processing at that User ID. Therefore, movement
between User IDS is accomplished automatically by
following chains or by DTMF entry. (And a third way:
Stratagy's Token Programming Language.)
How Stratagy processes movement between User IDS is
described in Figure 2-1. Reference the text below for
clarification.
The process described is the default setup in Stratagy.
For example, User ID 990 (company greeting) and User
ID 991 (instructions) are defaults; you can assign other
User ID mailboxes to perform these functions. In
addition, you may override any of the described
processing by changing the chain and User ID
definitions.
New Call - The process starts with an incoming call.
Stratagy directs the call to the greeting User ID.
Company Greeting User ID - Default: User ID 990).
The greeting User ID plays the opening greeting
("Thank you for calling... "). Stratagy determines
whether the caller entered DTMF during the greeting.
H
n
YES - Stratagy directs the call to that DTMF and
processes the User ID. It then follows the Done
chain of the User ID. If there is no Done chain for
this User ID, it follows the Done chain for the
greeting User ID.
NO - Stratagy directs the call as per the greeting
User ID 990's Done chain to the instruction User
ID.
Instruction User ID - Default: User ID 991. The
instruction User ID plays the caller instruction
message, which is a menu of dialing choices ("To
reach...
press..."). Stratagy determines whether the
caller entered DTMF during the message.
YES - Stratagy directs the call to that DTMF and
processes the User ID. It then follows the Done
chain of the User ID. If there is no Done chain for
this User ID, it follows the Done chain for the
greeting User ID.
n
NO - Stratagy looks at the value of the Stratagy
System Configuration option d&&gate.
dtmf- gate
- Stratagy determines if the Stratagy
System Configuration option dtmf_gate is TRUE. For
information on configuring dtmf-gate, see
the
Installation section.
H YES - Stratagy prompts the caller to say "yes" to
the tone. If Stratagy detects any sound, Stratagy
transfers the call to User ID 0 (operator). If not,
Stratagy hangs up.
H NO - Stratagy transfers the call to User ID 0
(operator).
I
User ID 0 (Operator) - This is the end of the company
instructions User ID's Done chain.
2-2