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STRATAGY
4/6/24
INSTALLATION
AND
MAINTENANCE
MANUAL
SEPTEMBER
1994
3.1
RECORDING
AND
CUSTOMIZING
THE
COMPANY
GREET1 NC
3.1 .I
RECORDING THE COMPANY GREETING
You can record
up to seven
greetings
that you can
schedule
to play as needed.
To record
the company
greeting, access Stratagy as the company greeting
User
ID. Follow
the steps outlined
in "Recording
Mailbox
Greetings." The default values are:
User ID: 990
Security Code: 990
Change
the value
for the security
code as soon as
possible.
To customize
the company
greeting
User ID mailbox
3.1.2
CUSTOMIZING
THE COMPANY GREETING
MAILBOX
(991), access the User ID through the Users Menu. Note:
n
Company
greeting
User ID mailbox
990 chains
to
caller instructions User ID mailbox 991
n
Use the Auto Menu to schedule the greetings to play
as needed
For detailed
information
about
customization,
see
Chapter
4, "Customizing
User
ID Mailboxes"
and
Appendix B, 'Customization
Examples."
3.2
RECORDING
AND
CUSTOMIZING
CALLER
INSTRUCTIONS
3.2.1
RECORDING THE CALLER INSTRUCTIONS
Since
the caller
instructions
are the default
when
Stratagy continues
to process a call, it is important
that
the instructions
start with something
like "To reach the
person you are calling, enter their extension number."
You can record up to seven greetings (caller instructions)
that you can schedule to play as needed.
To record the caller instructions,
access Stratagy as the
Caller Instructions
User ID. Follow the steps outlined
in
"Recording
Mailbox Greetings." The default values are:
User ID: 991
Security Code: 991
Change
the value for the security
code as soon as
possible.
3.2.2
CUSTOMIZING
THE CALLER INSTRUCTIONS
MAILBOX
To customize
the caller instructions
User ID mailbox
(991), access the User ID through the Users Menu. Use
the Auto Menu to schedule
the greetings
to play as
needed.
For detailed
information
about customization,
see Chapter
4, "Customizing
User ID Mailboxes"
and
Appendix
B, "Customization
Examples."
-
3.3
SAMPLE
INITIAL
GREETINGS
The following sample initial greetings
play as a result of
chaining the company greeting
User ID mailbox (990) to
the caller instructions User ID mailbox (991).
Example
1
990: Thank you for calling (company name).
991: To reach the person
you are calling,
enter
his
extension.
For information
about
our company
products
and services,
press
1. For customer
support,
press 2. For sales, press 3. To access the
employee
directory, enter 411. To reach the operator,
press 0 or stay on the line.
Example
2
990: Good afternoon.
Thank you for calling ('company
name).
991: If you know the extension
of the person
you are
calling, you may enter it now. Otherwise,
press 0 or
stay on the line for operator assistance.
Example
3
990: Thank you for calling (company name).
991: Sorry, our offices are closed. To leave a message in
our operator's
mailbox,
press
0. Or call during
regular
business
hours
- 8:00
to 5:00
Monday
through Friday.
Example
4
990: Thank you for calling (company name).
991:
Our offices
are closed
July 4th to celebrate
Independence
Day. Please call back during regular
business hours.
4 EMPLOYEE DIRECTORY
INSTRUCTIONS
Stratagy ships with User ID 411 predefined
as the access
box for the employee
directory. When a caller uses the
directory, he enters the first few letters of the name of the
person
he wants to contact.
When Stratagy
makes
a
match,
it plays the User ID "name
and extension"
recording.
The caller enters the extension
number
to
reach the person.
4.1
HOW
STRATACY
MAINTAINS
THE
DIRECTORY
Stratagy automatically
maintains the directory using:
I
n The
names
you create
using
the
Users
Menu
Directory
Name
7 and Directory
Name 2 fields. To
avoid having a User ID appear
in the 411 directory,
5-2
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