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STRATAGY
4/6/24
INSTALLATION
AND
MAINTENANCE
MANUAL
SEPTEMBER
1994
MENU AREA
FIELD
User ID Control
Options
(continued)
(modify)
DESCRIPTION
Menus
Menus define the destination
a caller will be sent when he
presses one of the ten possible menu options while listening
to the greeting of this mailbox. Menus can accommodate
an
unlimited number of special applications.
Each User ID mailbox may reference up to 10 single-digit
menu selections. Each menu selection may be assigned to a
particular User ID. If the caller dials an assigned menu
selection, Stratagy transfers the caller to the assigned User
ID. Stratagy processes unassigned
menu digits normally. For
example, if the menu digit 0 is not defined and the caller dials
0, Stratagy selects User ID 0 (typically, the operator).
A special function User ID mailbox set up for customer
service using Menus might be defined as follows. For Sales
Assistance, press 1; for Product Information,
press 2; for
Service, press 3; or press 0 for the operator.
The Menu set up would look like:
1:222
2:350
3:516
4:
5:
6:
7:
8:
9:
0:240
If the caller selects 1 (Sales Assistance),
he would be
transferred
to User ID mailbox 222. If the caller selects 2
(Product Information),
he would be transferred
to User ID
mailbox 350. If the caller selects 3, he would be transferred
to User ID mailbox 516 (Service). If the caller selects 0
(Operator),
he will be transferred
to the customer service
secretary at extension 240. If the caller presses a menu digit
that does not contain a User ID, he would be transferred
to
that User ID (e.g., if the caller presses 7, he would be
transferred
to User ID 7).
User ID Statistics
(Statistics
for this User ID mailbox.
Display
only.)
Created:
Date (mm/dd/yy)
and time (hh:mm) this User ID mailbox was
originally created. Time is in military format (24-hour clock).
Saved:
Date (mm/dd/yy)
and time (hh:mm) this User ID mailbox was
last updated. Time is in military format (24-hour clock).
Conn Sets:
Number of seconds callers have been connected
to this
mailbox since it was created.
STRG".PRcn104.
Table
4-1
Users Menu Fields
(continued)
I
,'
4-14
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