Toshiba Stratagy 4 Installation And Maintenance Manual page 164

STRATAGY
4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
leave these fields blank. For details, see Chapter 4,
"Customizing User ID Mailboxes."
H Recordings users make of their names and
extensions via telephones using Stratagy's User
mode. See the User Guide for details.
For example, Mary would translate to 6279 for access
after a caller enters 411, while Jo Ann translates to
56266. When Stratagy matches a directory name after
accessing 411, it plays that User ID's "name and
extension" recording. Therefore, it is important that users
record their "name and extension," e.g., "Donna Smith,
extension 112." If a user has not recorded a "name and
extension," Stratagy plays the User ID number. If there
are several matches, Stratagy plays all of them.
4.2 RECORDING EMPLOYEE DIRECTORY
INSTRUCTIONS
The recording you make should be consistent with your
customization of User IDS. Note the following:
H Since the letters Q and Z do not appear on the
telephone keypad, you will need to provide special
directions to the caller. Stratagy translates Q to 7 and
zto9.
n Stratagy ignores spaces and punctuation in a name.
To record the employee directory instructions, access
Stratagy as the Employee Directory Instructions User ID.
Follow the steps outlined in "Recording Mailbox
Greetings." The default values are:
User ID: 411
Security Code: 411
Change the value for the security code as soon as
possible.
4.3 SAMPLE EMPLOYEE DIRECTORY
INSTRUCTIONS
A typical 411 directory recording is:
"Please enter the first few letters of the first or
last name of the person you are calling. For the
letter Q, use 7; and for the letter Z, use 9."
The initial 411 directory recording that comes with
Stratagy is:
"Enter the first few letters of the first or last name
of the person you wish to reach."
mailbox for after hour callers who are unable to direct
their own calls (rotary dial phone) or do not know the
extension of the party they want to reach. When a caller
accesses the operator mailbox, Stratagy plays its
greeting which advises the caller on how the call will be
handled. The caller can then leave a message in the
mailbox (which the operator usually forwards on the next
business day).
5.1 RECORDING THE OPERATOR MAILBOX
GREETING
The operator mailbox greeting advises callers on how
their messages will be handled. The greeting should
cover the following information:
n Inform the caller that he has reached the operator
mailbox
n Remind the caller to leave his own name
H Remind the caller to state who the message is for
n State that the message will be delivered to the proper
person
You can record up to seven greetings that you can
schedule to play as needed.
To record the operator mailbox greeting, access Stratagy
as the operator mailbox User ID. Follow the steps
outlined in "Recording Mailbox Greetings." The default
values are:
User ID: 0
Security Code: 0
Change the value for the security code as soon as
possible.
5.2 CUSTOMIZING THE OPERATOR
MAILBOX
To customize the operator greeting User ID mailbox (0),
access the User ID through the Users Menu. Use the
Auto Menu to schedule greetings to play as needed. For
detailed information about customization, see Chapter 4,
"Customizing User ID Mailboxes" and Appendix B,
"Customization Examples."
5.3 SAMPLE OPERATOR GREETING
A typical operator mailbox greeting is:
"You have reached the operator mailbox. Please
leave a message at the tone. Your message will
be forwarded on the next business morning."
5 OPERATOR MAILBOX
GREETING
The default for the operator or general mailbox is User ID
mailbox 0. Stratagy provides the operator User ID
5-3