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STRATAGY
4/6/24
AUGUST
1994
FAX TONE DETECTION
PERSONAL OPERATOR
The Stratagy
Automated
Attendant
listens for incoming
fax tone when answering
incoming
lines. If fax tone is
detected
Stratagy
will transfer
the fax call to the
destination
extension
designated
by the User ID of the
connected
fax machine.
The Stratagy
system
lets users specify
a personal
operator extension to provide live, personal call coverage
when they are unavailable.
If desired,
callers can be
automatically
transferred
to this extension,
or can have
the option
of leaving
a private
message
or being
transferred
to company operator assistance.
INTERACTIVE VOICE RESPONSE (IVR)
The Stratagy
6 and Stratagy
24 systems
provide
a
number of powerful features which allow it to be used for
Interactive Voice Response (IVR) applications,
in addition
to Auto Attendant
and Voice Messaging.
Programming
tokens exist which allow the system to prompt the user
for input (using a custom
prompt),
wait for the user to
enter
a DTMF
response,
which will be stored
into a
variable,
and then
use that information
to access
a
database
to formulate
a response.
Databases
may be on
the hard disk of the Stratagy system, accessed
remotely
over a network,
or accessed
through
the serial ports of
the Stratagy system, possibly connecting
to a mainframe
or other data server. Queries
can be constructed
in a
free-form
fashion,
by using data in variables
that is
entered by the caller.
TOKEN PROGRAMMING
Once
a response
has been
determined
from
the
database,
the Stratagy system may be programmed
to
play this data back to the caller in a number of different
ways: as a date, time, monetary
value (in dollars and
cents),
or simply
as a number.
The value
may be
combined
with other custom-recorded
prompts,
so that
the system could, for example,
respond to a caller with
the message
"Your order for 6 items will be shipped on
July 17, 1994."
The number
six and the date in this
example
would be provided
by the database,
while the
phrases "Your order for" and "items will be shipped
on"
would be recordings that the System Administrator
would
make.
An important aspect of the Stratagy system is the Token
Programming
Language
feature.
While the Stratagy
system
allows
easy configuration
of User
IDS for
standard
applications
(Automated
Attendant,
Telephone
Answering,
Voice
Messaging,
dialing
a standard
extension,
etc.), more sophisticated
applications
can be
developed
using the same concepts
by making
use of
additional programming
tokens. Besides the conventional
DTMF digits,
Stratagy
supports
over forty additional
programming
tokens.
These
tokens
can perform
functions as simple as a hook flash, and as complicated
as sending
a fax document
in the background.
But the
real power of the Token Programming
Language
is that
the tokens and the User IDS can be combined
innew and
sophisticated
ways to provide application
solutions.
REPORTING
The System
Administrator
may generate
an almost
unlimited
number
of different
reports of system activity
and
programming.
Reports
can contain
columns
representing
each of the fields of the User screen, and
they can cover either all or a subset of User IDS in the
system.
MULTIPLE SYSTEM LANGUAGES
The Stratagy
system can be configured
with any of a
number of different
audio prompt files. The standard file
provides
prompts
in American
English.
The default
prompt
file to use when
a call first comes
in can be
configured,
and with appropriate
system programming,
the caller can select a preferred
language
by entering
DTMF digits. Thus, Stratagy
can be communicating
in
different languages
on different ports simultaneously.
Contact
Product
Marketing
for the availability
of other
languages.
3-3
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