Toshiba Stratagy 4 Installation And Maintenance Manual page 20

STRATAGY 4/6/24
AUGUST 1994
RING DURATION
The System Administrator may define, on a per-user
ID
basis, how many rings of that user's extension the
Stratagy system should wait before concluding that
the user is unavailable (Ring No Answer, or RNA).
Then the Stratagy system can send callers to voice
mail to leave a message. This value may also be
changed automatically via the Auto Scheduler, again
on a per-User ID basis.
SCREEN SAVER
Standard feature on Stratagy 24 systems. Video
monitors, such as those used as the console display
of the Stratagy 24 system, should not have the same
image displayed on them constantly. Such an image
can become "burned in" on the phosphor display, and
it will then be visible even when other information is
being displayed-the monitor is then permanently
damaged. To avoid burn-in, the Stratagy system can
be configured to blank the screen automatically after
a predetermined period of keyboard inactivity. As
soon as something is again typed on the keyboard,
however, the screen is instantly reactivated, and any
information which would have been on the screen is
made visible.
SHARED EXTENSIONS
This feature is typically used when more than one
person, each with a separate Stratagy User ID,
shares a single phone extension. If the call is
answered, the called name is announced. If not
answered, a private message may be recorded.
Stratagy announces '&This call is for..." followed by
the recorded name of the called User ID. The
System Administrator sets this feature on a per User
ID basis. In addition, the System Administrator may
also turn on the Call Screening feature to enhance
this feature.
SINGLE-DIGIT MENUS
Each User ID may define one or more single-digit
menu keys. If a caller enters one of these DTMF
digits while listening to the greeting for that User ID,
then Stratagy will immediately transfer processing to
the User ID associated with that menu item rather
than process the digit as part of another User ID
number. The System Administrator defines the
single-digit menu numbers for each User ID.
SCHEDULED AUDIOTEXT
The Stratagy Auto Scheduler can be used to
implement Audiotext with a combination of single-
digit menus and greeting recordings. The System
Administrator would record the greetings in each of
the applicable User Ids and configure the system to
change the Audiotext contents on an automatic,
scheduled basis.
SCHEDULED COMPANY GREETINGS
The System Administrator may program the
company greetings using the Stratagy Auto
Scheduler to make changes based on the time of
day or day of week. The changes can include the
current greeting number, extension, Do Not Disturb
setting, etc.
SYSTEM DISTRIBUTION LISTS
In addition to personal distribution lists, Stratagy
supports system-wide distribution lists. A user sends
a message to a system distribution list rather than a
personal distribution list by prepending a * to the list
number. The "list comment" for the selected system
list is played to confirm that the right list has been
chosen, just as with personal distribution lists. The
System Administrator creates the system Distribution
Lists using the same method as the personal lists,
but for the System Administrator User ID.
URGENT MESSAGE NOTIFICATION
The System Administrator programs the notification
type set to URGENT. When a message-marked
Urgent is received, then the Stratagy system first
checks if one or more notification records exist for
that User ID with notification type URGENT. If so,
then those records are activated, and otherwise, any
NORMAL notification records are used. Users might,
for example, want to be notified by pager only when
an Urgent message arrives.
USER OPTION LOCKS
Many user options can normally be changed by
users themselves by selecting the appropriate DTMF
commands over the telephone, such as toggling the
Do Not Disturb attribute, changing the current
greeting number, toggling Call Screening, etc. The
System Administrator can disallow a user from
changing each of these settings on an individual
basis.
VOICE FORMS
The Stratagy system can be configured to prompt a
caller with a series of questions. The voice
responses that the caller gives are then
concatenated and are stored as a single message in
the associated User ID. The Voice Forms feature is
activated by the System Administrator simply by
using the "Q" (Question and Answer) token when
programming the User ID. Each question is recorded
as a greeting, either in that User ID or in others. The
"Q" token specifies which greetings should be played
to callers and the order in which they should be
played.
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