Problems With The Isdn Line; The Isdn Initialization Failed; The Isdn Loopback Test Failed - Planet IRT-1001ST User Manual

Problems With the ISDN Line

The ISDN initialization failed

This problem occurs when you attempt to save the parameters entered
in menu 2, but receive the message 'Save successful, but Failed to
initialize ISDN; Press ESC to exit'.
1.
2.
3.
4.

The ISDN loopback test failed

If the ISDN initialization has passed, then the loopback test should also
pass. Verify the phone numbers that have been entered in menu 2. The
loopback test will dial the number entered in the 2
(except for switch types with only one phone number). If you need to dial
a prefix (e.g., 9) to get an outside line, then you have to enter the phone
number as 95551212 or 914085551212. If it is an internal line, you may
only need to enter the last four or five digits (according to your internal
dialing plan), e.g., 51212.
128
Check the error log (in menu 24.3.1), you should see a log entry
for the ISDN initialization failure in the format, 'ISDN init failed.
code<n>...'. Note the code number, n.
If the code is 1, the ISDN link is not up. The problem could be
either that the ISDN line is not properly connected to the Your
IRT-1001 or IRT-1002, or that the ISDN line is not activated.
Verify that the ISDN line is connected to the Your IRT-1001 or
IRT-1002 and to the wall outlet (to the telephone company).
If the code is 2, this indicates an SPID error. Verify the SPID(s)
that you have entered in menu 2. If these are correct, try to
initialize again from menu 24.4.3.
If the code is 3, this indicates a general failure. Verify the SPID(s)
in menu 2. If these are correct, you may also need to verify the
provisioning information for your switch by contacting your
telephone company.
nd
Phone # field
PLANET ISDN Router